Lex Brodie’s Tire Brake & Service Company – Waipahu

I had to fix my tire this morning because it had a nail in it. I took it in at 7 AM and it only took about an hour to get New tires. Great service!

Slow overcharged and after almost two days we paid for three tires and they only pit two on, I don’t understand that we pay almost 1000.00 and they can’t get it right wrong parts misdiagnosed and forgot to put a tire we paid for on, what are these mechanics too high… or just can’t flip a burger cause obviously they can’t do nothing right… I will be calling their Corp. Office two days basically and after closing time they are now rushing to put the third tire we already paid for on hope they don’t make a mistake, it’s a BMW 5 series and just got it back from BMW for brakes two weeks ago.
Right after I had posted this complaint the operations manager wrote me a nice email and apologized for our inconvenience and even offered half back for the third tire, in this case was not about the money but they instant concern yes we will be going back to lex Brodie’s after in a week or two to have my Ford tires replaced, I respect that the company reads these things, like I always say go local and support Hawaii.
I will never ever go there in my life again

I’ve been here several times now and always had decent service until my most recent visit — they were awesome! I had some time open up and wanted to get new tires same day. I called and Blossom was great — super patient as I wasn’t prepared and had to go look up the size. She checked to make sure they had some available and told me the bring my car right in. When I got there we realized what they had in stock didn’t come with a warranty so Leimomi found some for me at their Kaneohe location. I figured I’d have to bring my car back in another day but they said they could still get them and have them done same day. She also called me (I dropped my car off and didn’t wait) with an update which was helpful in planning when to go back for my car. Lastly I was super pleased that they were totally cool about trying both discounts they had going to see which one would save me the most. Definitely my best experience there and l’ll be back for sure!

The idiots who take quotes on the phone need to be trained on tire sizes. I will never ever come here.

With my horrible luck, I discovered a nail in my tire one morning. To make it worse, it was a Saturday. What does that mean? That means that every place (including my car dealership where I bought my car) was booked with appointments. The tire was full of air and wasn’t making a drastic cry for help. I was going to wait till Monday to schedule an appointment with my regular shop. but I’m that token guy who panics when my gas tank hits quarter tank. I’m that guy who has that overwhelming fear that my car (with a quarter tank of gas left) will randomly run out of gas on me. SO, I had to get this fixed ASAP.
Called around to a few more places with no luck /​no availability. Came across Lex Brodie’s in Waipahu. Called and got a fast appointment. I believe her name is Leimomi /​Lei (?) Anyways, she is a sweetheart on and off the phone. She squeezed me in and within an hour, I was in the shop having my tire assessed.
Be aware, it is a little complicated to find this place. It is literally across the street from McDonald. To the point where you need to take the back road (s) to enter the lot. I recommend calling if you get lost.
The waiting area: Its a a snug fit. Spacious but depending on how many are waiting for their cars. There is a televison, massage chairs (must pay for use) and A/​C!!! Gotta love the A/​C.
Customer Service: Like I mentioned, Leimomi (?) was very helpful and friendly. I even noticed that she was /​is employee of the year. (its on a plaque behind the reception desk)
My luck turned around that day, I ended up getting my tire patched not replaced ! saved me some money.
I would recommend this place to my family and friends! Great work guys.

I’m a kind of guy who really don’t write reviews but on this occasion May 03 2016. My wife was driving my son to his little league game and she had a flat tire. A good Samaritan stopped and my wife was assisted to go to lex Brodie’s in waipahu, Since my wife is a loyal lex Brodie customer she explained to the manager Mandee Akiona that the baseball game is going to start in 30 min. So with the help of Eric the tire man, their expertise and loyal customer services got me to my son little league game on time and to end with a positive note, my son won his game and lex Brodie won a loyal customer. Lex Brodie Thank you very much !
Lene Bernardo-​Flores

I called earlier today to see if they did safety check walk ins, due to two other places being booked. And guess what they said yes they do! I headed over there this afternoon and the lady that greeted me was really friendly. She took my info and then took me inside to sign papers. She said it would be about 1 hour and 30 min. I was shocked that I had to wait that long for a safety. But I sat in the waiting room with a few other customers, I like the fact they had the tv on and complimentary drinks for you while you wait. There was a creepy guy that sat in there with his phone faced to people, I heard the camera sound so I’m assuming he was taking pics of people. I moved after I noticed him pointing his phone to me, thought it was a little weird. My car took about a hour for safety check. Once done, a lady called me to pay. I tried to use the discount on Unilocal,but she stated that it’s only
Good for other services due to safety check being a state thing. Which was fine (maybe they should state it on the coupon). But other than that, everything went smoothly! Great customer service here, keep up the great work!

UPDATE
from my previous post i gaved them 1 star
this time i give them 10 star if i could lol
theres no doubt in my mind the employees were all excited to go home that day i went for the first time
it was after all in the afternoon but still that is no excuse
they should of known better than to tell me needed to changed 4 tires
as you can see there scott williams replied to my previous post
i read his post probably 3 times
what could this guy do for me?
so i emailed him about my disappointment with lex broddies
what do i have to lose by trying to get in touch with him
he replied to my email quickly
was suprised lol
scott williams asked me to bring in the car today monday 5÷2÷16
and set things right
he knows it was a mistake on their part for 5hem to tell me i needed 4 tires
and he was sorry about that
and wanted to set things right for me
so today this morning
i went back with the clk500
scott williams was waiting for me on the parking lot
he was explaining to me what could of happened
that day i brought in my clk500
but he wasnt making any excuses he was sorry for what have happened
they didnt have the same tire pirrelli tires that i have on my clk500
they can order it for me from the mainland for free
or i will just use 2 of their tires but different brand
but those tires have the same safety ratings like pirrelli
plus when i will need to change the back tires
i can easily get it from them since they carry those tires
i agreed with him
so when he said i will set things right
he changed two front tires free or charged
not even a penny
i felt bad about not paying those tires
i told him that i was willing to pay for those two front tires
but he said no
they made a mistake for telling me i needed 4 tires and he wants to set things right
so ok can just imagine my smile from ear to ear lol
he kept my old tire and use it as a training tools for the employees
scott williams
thank you man more power to you
im a happy man you can count on me for being a loyal customer

I’m not sure if they even deserve 1 star.
I set an appointment at this place to have tires replaced. I was there 10 minutes early because it my first time at this place (lexbrodies). No one has said hi to me or even ask if I need help. I have to find my way in this messy place. So after 20 minutes I finally talk to someone about my appointment only to find out that she needs to get someone else to help me. So she Page someone to help me, over and over again. So sadly to say after another 20 minutes no one has come to me so I figure that lexbrodies doesn’t want my business at all. So I left since no one wants to help me as a first time customer… this place is a joke!!!
Here’s one tip to everyone that works there today (04÷25÷16) SMILE!!! it doesn’t hurt… over all rating: NO STAR!!!

Leimomi was so helpful in helping me with my tires. I’m new to the car repair side of things and she made it informative and easy. The best part was walking across to the many shops and restaurants while you wait for your car. Will be back for sure.

We were 45 min late to our appt for scheduled safety inspection but they still helped us with brake light on and they resolved brake light with just new bulb in brake light and topped off brake fluid and passed safety inspection all for $ 35.

They are always there to save the day! Last week I came in for an oil change and they did a full inspection on my car for free. I had a screw in my tire, which i why my tire had a slow leak. I replaced the tire and they polished my rims and tires. ALL four! not just the one they replaced. Then today, I heard this weird noise and guess what? My luck, I had another nail in my tire! I didn’t even make an appointment, but just came in anyways. They were busy, but still fit me in to change my tire. Customer service is AWESOME! Real local and genuine! I don’t know where I would be without this place… probably stuck on the side of the road! *knock on wood*

I really don’t like leaving bad reviews, but this place deserves it.
Worst service I have ever had for a car service. I made an appointment online the day before to have my flat tire patched, oil change & safety check… Checked in and took my keys. Service advisor didn’t even give me a work authorization form, an estimated time or ask what kind of oil do I want to use in my car… I had to ask for an estimated price. Over 2 and a half hours later, he said work is completed, but told me he couldn’t do my safety check because he lost my Registration and Insurance card! He said it might have blown in the wind! Then he told me I can come back after I get a replacement from Satellite City and he will reimburse me the $ 10 replacement fee! That’s it?! You wasted my time and you want me to waste more time by going to the DMV, wait in line, drive back and wait again for them to do my safety check? Over 2 and a half hours to do some simple jobs and couldn’t even complete it all. I expected a quick in and out.
After receiving my keys and paying the cashier, the advisor came up to me and asked for my keys again because he didn’t write down my car mileage. Why not take it down from the very beginning?
I don’t think Lex is an unprofessional company as I had above average experiences with them at other locations, but this particular location is totally unprofessional and I don’t recommend them to anyone. Unless you want to waste your time, be inconvenienced or some wanderer to get a hold of your address and VIN number from your registration being blown in the wind.

Mandee Akiona has excellent customer service skills! I was NOT in a good mood at all. ((Woke up at 4am and had a really long day with nothing to eat but a pop tart at 6am))((it was already 4pm when I got to lex brodies)). She gave us quotes for tire options. And she never got irritated that I was trying to price out the cheapest option. She never tried to push nothing on us. Never made it like we had to hurry up. She let us talk about what we wanted to do. And then they did extra to fit regular tires cuz I didn’t wanna get more low profile ones. Lol… But they made sure it was safe and I got the best deal they had.
That was today. I came mad and irritated but left happy and content.
Today also the man cleaned my tire rims too. THANK YOU!
…I’ve come here in the past and each time I come they all treat me with great respect ((which I appreciate a lot)) and excellent customer service.

Still a fan however some things could be improved to streamline process.
My humble suggestions:
1. Fix software glitch for online appointments. Second time I go and my online appointment does not show up. They still take me in no problem but I was there for 5 hours rather than one. They could not attend my vehicle with the speed they could have if I had a scheduled appointment. This is NOT the mechanics’ fault but rather an ongoing IT issue.
2. Add Early Bird/​Night Owl Drop Off. This is the closest Lex Brodies for Leeward commuters and we have to leave home VERY early to get to work on time and cannot wait until 7am when they open to drop off the vehicle. Pearlridge is our only option for this but this one is better located for this service.

See pic of front brake pads above! These were suggested to be repaired yesterday after I took my truck in for rear brake squealing. I was told rear brakes were fine but my front had problems after 4 hours for an estimate/​check. I picked up my truck and it squeaked pulling out of their driveway but I didn’t have time to stop back in, since it took all day for the damn estimate.
The rears are hard to work on which is why I took it there in the first place. My husband already inspected them and saw that one of the drums were cracked! We don’t have a garage where we live and my son has some medical stuff going on and we were trying to save the extra work!!! My husband can and will now be repairing them himself!
Anyway, did work on front tie rods today and decided to replace the fronts and this pic is what was removed from my truck today. One day after I was told the fronts since I trust what I was told and I was told they were a problem!!!
Next week we are checking the rear brakes with another mechanic but I guarantee they are the culprit! So my guess is I would pay for the front and it would still squeak so then I can be told it’s the back and would’ve paid for both repairs! I’m pissed off and feel like, had I not been raised by a mechanic I would’ve been swindled. I want to support local and have always had great service their but man did they strike out this time
I’ve been going to Lex Brodie’s for years but not going back to Waipahu unless I get an explanation as to what the hell happened!!!

I normally don’t review places, good or bad, but I think this one is deserved.
Today, I had an appointment to have my brakes checked, and replaced, if needed. I understand that today was busy; however, for three hours I had not received an estimate or an update. I personally had to ask for an update on my car’s status. It was only after I had asked, was my car looked at (I know because I was looking out the window). I was finally told that my brakes were still okay, though it’s recommended they are replaced soon. I asked how long it would take to replace my brakes, and was told that it would take another three hours. I decided not to waste anymore of my time, and left. I wasn’t even told why it took three hours for an estimate. Does it normally take three hours to provide an estimate? And if so, why even make an appointment?

Had a flat and went in for a quick patch job. They quoted me $ 22. Which I thought would’ve been reasonable seeing how I walked in without an appointment. They told me it would’ve taken an hour so I walked around cutter ford next door. (Typical dealership, tried to get me to sell my car so I could buy a used car.) anyways, made it back to lex Brodie’s and sat in the waiting room, got a 5 minute massage in one of their massage chairs and before I knew it they were done! When I went to pay they told me no charge! Perfect! Considering earlier that day I had called Midas in wahiawa and it seemed like I was inconveniencing them with my call. Oh well! I would rather travel a bit further and be treated like a valued customer then feel guilty about bothering them. I’ll go back there any day of the week!

Outstanding experience each and everytime. Top notch office staff, intelligent and efficient mechanics and low competitive estimates make this auto shop the best on the island. They always service my vehicles in a timely manner and the price is never more then the estimate. Feel free to shop around but if you want to be treated right at a fair price and supports local business you have found the right place.
Thank you very much lex Brodie Waipahu team!

I got a flat on H1 and was towed to lex Brodie’s in Waipahu. The staff is very courteous. It was pretty busy, but they managed to change my tire in about an hour. The girl at the front desk told me they couldn’t patch the tire and a new one would be $ 210. Perhaps that was her expert opinion, but I ended up getting the tire patched for $ 27 at Firestone later that evening. I sort of felt like they were trying to take advantage of me, otherwise they did a decent job.

First time here. I was looking for a shop who does vehicle inspections (aka safety checks) on Sunday’s, but instead found a ton of rude customer service on the island. But, when I called Lex Brodie’s Waipahu I was given an 8am appointment Monday morning. Wonderful people and quick service. Will definitely be back!

Great customer service and my car was done exactly at the time the service consultant said.

The basics. They may be great with the basics like oil changes and tires but when it came to troubleshooting a noise from the rear suspension area they practiced guess work. No, it wasn’t the struts. But I’m happy I have new ones now thanks to my husband doing the job himself and saving over $ 500. So that possibility was eliminated from the mystery. Lex quoted «no more than $ 500 for both struts» over the phone but when I got there they quoted almost $ 900 with no evidence there even was a problem with the struts. They just couldn’t find anything else that could be the problem. Watching them poke and prod for 20 minutes was unnerving to say the least. They were very nice but my search for a competent, trustworthy and reasonable mechanic continues.

To put this all into prospective, I just deleted a review that was quite unfair to Lex Brodie’s Tire Company. I deleted it because once the manager Lillo got wind of the problem I had, he took full control and responsibility for it.
I originally got my brakes done at another auto repair shop. I had a brake lockup problem and shimmering when trying to decelerate. However that other repair shop never fixed the problem even after I paid for a work done. Won’t go into the problems here because I will do the review on them separately.
Just wanted to say that Lex Brodie’s diagnosed and did the repairs to my brakes and they are like new. The problems have all disappeared and I feel safe driving in my vehicle again. Wanna give Lilo the Manager of Lex Brodie’s Waipahu a big «Job Well Done» as well as his staff that helped me reaffirm my confidence in this company. Will surely return again for any problems I have with my car. It’s my turn: «Thank you very Much» Lex Brodie’s Tire Company.

Everything is by appointment only now but they took me in anyway and right away for safety check. Always have great experience here, waiting room is clean and staff are always friendly. Smiles all around. Thank you again for the quick service.

I came off the golf course this afternoon and had a flat tire (it turned out to be the valve stem). Called Lex Brodie’s, the said bring the tire in. So I changed it out, and Got there 30 minutes before closing — the took it n, fixed it. Put it back on the car and said Aloha brudda, no charge!. This is what great customer service is all about. Of course I gave the man a generous tip and went home very happy!
Thank you Lex Brodie’s!

The staff is very helpful & friendly. They know their stuff and very quick service. i would recommend anyone to go visit them.

Went in to get 2 new tires. Was met at the front by a friendly employee who said hi, asked what I needed, then had Jim assist me. Jim was great. Got me the tires I wanted at the price I expected. I did not have an appointment and I was in and out in just under 1 hour. Great experience.

#firsttimer. I came for an oil change and tire rotation, 1 hr 30 min. Maximum wait, to also drain the old oil, should just take 10−15min. … Good customer service from Malia, but everyone else needs to step it up a notch, its what I think, no excuses… still waiting… I want excellent service on my car, but don’t tell me it will be an hour, was literally staring at my car for 45 min. Just sitting there… In the shop… no one has yet followed up with me on the time it will take to finish the service given to my car.
PRO: I will get a free tire rotation, worth $ 30 from Malia.
Nice lounge, would be nice to have a remote sitting around to change the channel.
Could be better: Customer Service (be more friendly), able to meet the mechanic who will be working on my car before handing the keys over, employees who check up and follow up on there customers every 30 min.
So in conclusion, I was told my car was ready at 1:40pm, although I was confused because it was still in the shop, however Mandy did follow up with me couple days later and apologized for the inconvenience, I also received a $ 25 gas card, it was nice to know that they do actually care about the customers, and I will give them another try in the future.
Mahalo.
In addition I also got a $ 18 refund, I didn’t even know they had a customer promise thing, but thank you L&B for keeping your promise.

Scheduled an appointment online two days in advanced to remove a screw and patch/​plug the tear. You’re asked to select two preferred days and times that you would like for your appointment. The response and confirmation was timely done via email. When I pulled up, the gentleman checking me in took a little longer than I expected. During the check in process, I was given an estimate of how much my repair would cost ($ 26). I was then directed to the waiting area where two other people were waiting already. I’ve gotten the same exact service done at another location in under 30 minutes. On this day, however, it took close to an hour so I was a little impatient. All in all, I am so far satisfied with the repair. But maybe next time I’ll consider going to the other location.

On Friday September 4, 2015 I made another appointment this time with Tiana over the phone regarding my driver’s side door handle that can’t open from the inside, for Tuesday September 8, 2015 at 1pm.
On the day of the appointment I arrived at 12:45pm checked my car in and waited for 1 hour and 30 minutes, after realizing that the wait was longer than usual and no communication from the employees I decided to take it upon myself to ask how much longer they might take, to just once again look at my car and provide me an estimate.
The girl at the front desk went to inquire about my car when she returned and informed me that the mechanics had yet to even start on my vehicle. That is when she offered a rental vehicle to me with a $ 100 deposit down for they did not believe that they could get to my vehicle today at all, why did this happen not only once but twice with an appointment no less?
They have poor communication skills with their customers for this is also the 2^nd time they let me wait in the waiting area for well over an hour without telling me a damn thing!
Once again with appointments made and kept on my end, Lex Brody’s like to stress that they have such an illustrious legendary customer service reputation which I had not experienced at ALL during my two separate occasions there.
If I could give negative stars I would, so if you like to wait around in cold waiting areas not knowing if your car is being worked on or not as well as being ignored then Lex Brody’s is your one stop shop!

Brought in a tire to get patched up and it took maybe 10 – 15 minutes from the time I arrived and left. It was fairly quick. Just what I needed – a quick repair.
I was charged $ 21 (+tax). I didn’t see them work on the tire but I hope it was a patch (inside) and not just a plug for the price that I was charged
They get one star less only because I’ve been to another place with the same problem and I was charged $ 10.

Short Story: They fixed my tire and did not charge me because no patch had to be done!
Long Story:
I came to LexBrodie’s without an appointment as was serviced relatively fast. I had a tire that had a very slow leak. I took it to «The Tire Shop» down the road in Waipahu also a few weeks ago and they could not find a leak. «The Tire Shop» determined it was the valve stem was loose. They charged me $ 25 for 1 sec of work but I was happy because I THOUGHT it was fixed.
The tire kept leaking, so I went to Lex Brodie’s. They could not find a leak either and just put some tire bead sealant which seams to be working so far. I got a safety check also and they only charged me for the safety and not for the tire because they said they really did not do anything to the tire but time is money and their team working on my tire cost Lex Brodie’s money. To me, that is a sign of customer loyalty.
NO CHARGE FOR PUTTING SEALANT ON THE TIRE!!! THAT IS GOOD BUSINESS because out of principle, I will return again.

I had all 4 tires replaced and all rotors, brake pads replaced on my Lexus SUV. When I drove up to the garage I was greeted by Mandee who was very welcoming and explained everything very clearly. She explained my options and I felt very comfortable choosing the right tire and brake service. I already knew before hand that I needed tires and brake service– it was just a matter of how much I would need to pay here. Another thing is that I had already done some research on how much 18″ tires, rotors and brake pads cost if I had purchased them on my own– so it was no surprise when she broke down the costs to me. Also I told her about some online coupon which I failed to print, but she gave me the discounts anyways.
Since it was late in the day, she offered me a free rental car loaner which I accepted since I needed to go to work. Getting a loaner vehicle was a pleasant option and I needed that to get me around while they worked on my vehicle. Later on in the evening she called me 2 times to let me know several other price options I had for the Brake Rotors and Brake pads because there were performance derivatives with their own different prices.
Anyways the next day I go to pick up my car and everything goes well, I paid $ 2k for everything but I understand that it was alot of equipment that just got replaced on my car so it is well worth it. The car drives smoother and sounds quieter with the new Brake Rotors, pads and tires. What starts to concern me is the smell of brake fluid as I drive, and I hope that no brake fluid has leaked onto my rims, or any part of my vehicle because brake fluid can easily remove paint (I know what brake fluid smells like I’ve done my share of brake service). I turn the AC on and close windows so I don’t smell it.
I arrive home and decide to look closely at my wheels only to discover how dirty and greasy the rims are. My entire vehicle was washed prior to dropping it off at Lex Brodies so the rims were super clean, but now they were covered in grease and grime– I could only hope it was not anything corrosive. So I quickly wiped all the grease and grime off of my rims while my feeling of satisfaction turned sour.
To sum it all up, the whole Lex Brodies experience was great but was tainted by the simple act of not cleaning the grease off a customers rims. It was almost a 5 star rating dropped to 3 stars but because of the friendliness of Mandee I made it 4 stars. Please wipe down a customers wheels Lex Brodie employees, it makes a big difference.

I took my car there to get new tires. I called before heading down to inquire about prices and the lady on the phone said she would give me a «phone discount» of $ 100 if I buy 4 tires. I decided to buy 4 new tires for my car and while checking in my vehicle, they said the wait would be an hour and a half, which was fine by me. I made plans to kill the hour and a half and about 45 minutes later they called saying the car is done. Yes, this was good news but at the same time if they estimated the time better I wouldn’t have made arrangements.
The part that was bad was that as we were checking out (paying), I tried to redeem the Unilocal coupon of «15% off Unilocal VIP Discount! Please show to receive 15% off Tires Code:“VIPYelpT» or Service Code:“VIPYelpM” Not combinable with $ 269 FFE Reline Special“
So clearly this coupon doesn’t say Not Combinable with ANY other offers. It ONLY says not combinable with the $ 269 FFE Reline Special. Which the lady checking us out said was a brake special. Note– I didn’t have my brakes done. I tried telling her that the only restriction is the FFE special. She said I couldn’t combine it with my $ 100 phone appointment discount. :/​She also said that my $ 100 discount is better than getting only $ 50 – 60 discount if I used the Unilocal coupon. In my opinion this is BAD business service and FALSE advertisement!!!

I came back to Lex Brodies for a new set of tires. They were actually the cheapest I found compared to Firestone, Servco Toyota and the NEX, by a lot. It only took a couple of hours and so far I have had no issues with the job. A minor issue popped up when I went to check out. It seems they performed an alignment on my car when I specifically told them no. I showed the girl the quote that they gave me (w/​o alignment) and she took the charge off my bill.
I’m lucky I had that paper with me; sometimes I wonder how the situation would have played out if I didn’t. Anyway, I am happy with my service and will definitely come back for new tires on my other vehicle.
P. S. Tires haven’t flown off. That’s a good sign.