Kuroda Autobody

Hadn’t thought of their quality of service since I was in middle school and my dad’s car needed some body work, but got a helpful reminder from a good friend at Servco Toyota Mapunapuna and boom bang boom after the worst day of my year and a parking garage decided to shove it’s cement pillar into the front left quarter panel of my brand new car… Kuroda Autobody came to the rescue and repaired it to literally brand new. Can’t say enough about this shop, amazing service, the repair was well explained, fought for me with Geico to get the ENTIRE repair covered (including the paint necessary to get my special paint color Actually paid for-​gee thanks GEICO), and super fast service. Really appreciate the quality they put forth and if you couldn’t already tell well worth the wait for an appointment and the drive out depending on where you live on the island. Mahalo nui loa.

I really wanted to give them 5 stars because the customer service is fantastic and the receptionists are so professional. I constantly received updates and everything I needed to know while my car was being repair. On the bad sad, after I picked my car up and drove away it started to making a knocking sound and shake. I never had these problems before dropping it off. I even called to see if they noticed anything weird while they were making repairs. Now I can’t drive my car because it shakes and knocks so badly. So I have to give them three stars. I would recommend it but, just make sure u take Ur own pictures and be cautious of the condition of Ur car when u pick it up

First class operations! I choose Kuroda based on the shop appearance and shop awards. The experience was perfect from start to finish, i.e. arranging the appointment, estimations, dropping off the vehicle, and pick up. Prices for the job were the same with the other auto body shops but I liked the shop surrounding /​appearance. The operations looked and was orderly. The repair was done right and looked new! I was also impressed with their life time warranty on the workmanship! Highly recommend for all your autobody needs.

This place is bullshit!!! I took my brand new 2013 BMW to them for an estimate. Only 3 months old and already got rear ended. Shelley was my estimator and she was unnecessarily pushing in my bumper, smiling tell me look how much give it has. She a fucking idiot. I couldn’t believe she was doing that to my car. She ended up saying that it just needed to be repaired and not replaced. I would never take my car back there.

Great customer service, my Jeep was repaired and washed. They made the entire process as smooth as possible. Will definitely recommend.

What can I stay, Great work, Great staff, they made the process of getting my car fixed very simple.

What kind of body shop isn’t willing to take on work to do a paint job for a cash customer?
After reading reviews, I was excited to take my truck to them for paint. It will be a basic scuff-​and-​shoot, but I want a better job than a basic maaco special.
I called to arrange an estimate, and they told me «Sorry, we don’t do paint, only collision.» After asking who does their paint or who I could go to, the lady on the phone said «don’t know, sorry.»
As a customer with a $ 2000+ job, I figured they would at least act interested, but I guess they just make too much on the quick and easy insurance jobs, and I’m forced to find someone else.

Unfortunately, due to horrible drivers in Hawaii, I was rear ended yet again and to add insult injury, the girl that hit me admitted fault on the scene, but has since changed her story and is now lying about what really happened. Having said that, Kuroda Autobody has again exceeded my expectations. I brought my second M3 to Kuroda because I trust them 100%. I’m impressed with the consistency in their quality regarding customer service, craftsmanship, clean, modern and organized facility, I can’t think of another business on this island that provides the level of service Kuroda does. Their attention to detail is why I trust Kuroda.

From past couple of times I was involved in an accident and needed to get my car serviced, Kuroda Autobody has provided nothing but quality service. Booking an appointment to get an estimate went smoothly and they were quick to find an open day to bring my car in for service. They did a wonderful job with the repairs, making my car look in even better condition than when I first bought the car! If you are looking for an autobody shop that is hassle-​free, I say look no further than Kuroda Autobody.

Professional, high quality auto body shop. There work is first class, and they are easy to deal with. Highly recommended.

Been there a few times. Different situations and top notch service and skill. I will never go any where else

I was referred by State Farm to trust this body shop for an insurance claim (I was involved in a hit and run). Long story short, this was the most headache free experience I’ve ever had in my life! Seriously don’t look anywhere else, hands down the best body shop on this island!
Shelly was my estimator and I would definitely come back here for any insurance (or any car related body work) needs. She was very professional and even did some other body work on top of the insurance claim for a very small charge.
Appointment times are backed up, but really it’s because everyone wants to go here. The wait is worth it, I promise!

This place is awesome! Brought my car here twice to get repaired and each time customer service was on point! They explained everything they were going to do in my car thoroughly. It didn’t take long either time for my car to be repaired, although it took a while for my repair appointment. That must be because everyone wants to bring their car here though ;)!! I had to bring my car back because they forgot to place my safety check on, I actually don’t mind just because of the awesome customer service they have!!!

I brought my car here several years back (2009 I believe) to have my front bumper fixed after someone backed into my car. I remember working with Shelly who was really sweet as she did the estimates on my car. Upon receiving my car back, I noticed some of the paint was over sprayed and seemed to be bubbling. I called Shelly as they are covered with their lifetime warranty. Shelly was great and had me bring my car back in. Again they tried to fix the bumper. When I got my car back, it seemed a little better, but still had the overspray. Shelly explained that it was a difficult area to paint so I said «okay» and let it be. Sure enough, the paint started to bubble, but I gave up on bringing it back to Kuroda.
Fast forward a few years and the paint was now peeling. My mom was involved in a wreck and wanted to bring her car to Kuroda’s for repairs. She asked of my experiences and I told her how it went. Service is great, but I wasn’t completely happy with the repairs. My mom must have told them my concerns because their receptionist called me to speak about my car. I explained the situation and she asked me to bring my car in for a look. I did, and they said they would try to fix it no questions asked.
When I got my car back it seemed to be repaired. Again not 100% better, but I appreciated the effort, time and resources that Kuroda has put in to fixing my car. I’m guessing it’s like Shelly said, it’s just a difficult area to paint. But the service was great and my mom’s car came out looking well. :)

You don’t seek out Auto Body shops unless you obviously need some work done. Unfortunately, my left front door needed to be replaced after being backed in to. Unilocal came in handy for something other than food and social spots. When USAA gave me a list of Body Shops to choose from I used Unilocal to pick the best of my options near Waipahu. I stumbled upon Kuroda.
The reviews matched up well with their service and my overall experience. They took great care of me and my car. They were in constant contact and followed through with all their timelines. All of their staff was friendly and helpful. Mr. Kuroda did the estimates for me. I even asked him about a possible installation of a cargo cover for my Honda Fit. He mentioned as long as the parts are OEM they can place an order and install them into your vehicle. Their lobby is clean, well lit, and organized and has a Keurig Machine. Little things like that help with the overall experience.
I got my car back 4 days after dropping it off. My car looked new. The door was new and they evened out the paint. They installed the cargo cover for me and I’m happy I opted to add that. It adds a nice dimension to my Fit and provides some concealment for my cargo space. If you’re in an unfortunate situation of having to get your car fixed or even just want to add something extra to your car I’d highly recommend Kuroda!

KAB was great to work with, until it was time to pick up my car.
Before I made my appointment to drop off and pick up my car, I expressed the importance of them being available on Saturdays. I was assured I could drop off my car on a Saturday and pick it up the following Saturday.
On Thursday (or Friday), I was notified that they weren’t going to be open on the 19^th of July. I was extremely inconvenienced and had to leave work early the following Monday to pick up my car. Not cool.
Shanna was difficult to deal with and seemed to get flustered easily. On the phone she kept saying «are you sure you can’t pick it up», she asked that roughly 4 – 5 times in one telephone conversation. Other posed questions were «you can’t leave now and be here by 5?» «can we park it on the street and you can pick up?» «can you get someone else to do it?». As a single woman who works downtown, this was not available to me. I also didn’t want it parked on the jam packed street. I explained that’s why I had expressed the need for Saturday drop off/​pick up.
The work they did to fix my car was great. The paint blended in very nicely and you can’t tell where the dent (s) were. BUT KAB did mess up the weather stripping on the back and front windshield. I notified them via email as soon as I saw it and they’re going to have someone come to my house and fix it once the part comes in. It wasn’t crackled/​peeled before I went in, but it was when I left. I really wish they would have pointed that out to me. Whoever took off the tape they used, should have spoke up. That’s unethical and bad business in my eyes. *I uploaded a photo of the damage*
I would give 5 stars for their work alone, if I didn’t have all of the hassle that I had to deal with.

My experience with Kuroda was top notch for sure! Every person on this team was very pleasant and offered great customer service.
I called to make an appointment for a Safety Check, which they only do on certain days of the week. When I arrived, the receptionist quickly acknowledge me and had a service person come out to look at my car. No waiting at all. The whole process was very efficient and timely. They have a few seats in their lovely air-​conditioned waiting area with coffee, tea and water if you’d like.
Plus, since I’m kind of a picky pants sometimes, I LOVED that the service person had taken off the old sticker and placed my new sticker on my car, not just covered over. And it was nice and straight (bonus!).

KAB exceeded expectations and my car was fixed up beautifully!
I filed my claim with my insurance company and looked up two of the recommended shops on Unilocal.
I initially went to a spot closer to home, but they weren’t able to give me a date I could work with so I went to Kuroda instead– and I’m really glad I did!
I’d gotten hit on my rear quarter panel, had my tail light cover cracked, incurred some chips on my bumper, and was keyed along my driver’s door. The first spot planned to fix all the damage, but KAB offered to also do the minor dents along the same side!
The staff at the front desk were really nice and well-​versed in the claims process. Justin (Jason? I lost his card. I feel bad; I really wanted to give him props) put together my estimate and he was ALSO VERY NICE. Unlike the other shop I’d gone to, he took the time to explain everything he planned to have done thoroughly and the process of how it would get done.
In the end, my car was done on time, right on the target date, the worksmanship is guaranteed, and it looks great!
Highly recommend KAB. If anything were to happen again (knock on wood) this is definitely where I’ll go for repairs!

Very nice waiting area with complimentary coffee/​tea and a lovely display case sharing Kuroda’s history and service awards.
So happy with Kuroda, nothing but good people & great service! After a collision, my State Farm rep highly recommended Kuroda so I took the advice and so glad I did too! From the receptionist setting the appointments, the initial inspection and drop off, to the easy rental car service from nearby Enterprise, and super-​fast repairs– and I even asked them to take a peek at a wonky rear turn signal, which they were very helpful to check and inform me that is wasn’t anything they could see but gave me recommendations for where else to have it looked at.

When i bought my brand spanking new Toyota Camry SE last year, it was like welcoming a new child to our family because we don’t have any children, but after owning my car for just a few weeks, i was at dining establshment with a friend of mine and my feelings of being an owner of a brand new car came to a screeching halt when someone announced over the sound system says «Will the owner of a brand new Toyota Camry SE please come out to the back please? «
I had a funny feeling that something bad had just happened to my precious baby and after being a few weeks old, some intoxicated lady had hit my right fender of my car and i wanted to cry because i had never bought a brand new car before and who would have ever thought something like this would ever happen to me. It was definitely one of the saddest days of my life being a brand new car owner and seeing something so precious get dinged up at such an early age.
So after filing a police report and exchanging insurance documents, i got a call from a Geico agent to have my car looked at. He gave me an estimate and cut me a check to get my fender fixed and there were a few places he referred me to.
Enter Kuroda Autobody. This place has been highly recommended by more than a few people and i can see why. Kuroda Autobody is located in the Waipio area just past Costco and is in the industrial area.
The woman who inspected my car was very thorough while examining my car and told me exactly what needed to be done with my car. For such a small dent, she told me exactly what parts of the car to be repainted again because this particular dent wasn’t in one general area. She was very honest with what needed to be done and gave me a rundown what needed to be painted over and gave me an estimate. The estimate would be be a little more than what the Geico agent cut me a check for and she don’t worry about that and they will deal with Geico about that situation themselves.
That is what separates Kuroda Autobody from all these other Autobody Shops that will just do anything to make an extra buck out of you. Everything here at Kuroda Autobody is simply immaculate and organized. It is one of the cleanest and one of the most organized Autobody shops i have ever laid eyes on.
They use state of the art equipment to make your car looking like a million bucks again and it is a family owned business that has had a sparkling clean reputation for years and now i can see why.
When i got my car back after a few days, my baby was all fixed up and looking as good as new again as if nothing ever happened to my sweetheart all thanks to Kuroda Autobody in Waipio.
My advice to any of you Unilocalites who ever get into a fender bender or an automobile accident, let Kuroda Autobody at least have a look at your car and have them give you an estimate. I can assure you, they will give you an honest opinion and your car will will be in good hands and taken care of in a professional manner and you will not be disappointed in the work that they do.
Kuroda Autobody has my vote of confidence and i will definitely come back here again if my baby experiences any growing pains.
Thanks again Kuroda Autobody for the immaculate work that you did on my car… =)