Cutter Mazda of Waipahu

Thank You and job well done to the sales team at Cutter Mazda Waipahu. Bobby the salesman patiently and efficiently took the time to show me all the vehicles I wanted to look at until I had just the right features and price range I was looking for. A smooth test ride showing me how to get the most out of the features on my vehicle. Kevin for the assitance on the price negitiations and getting me to the right finance team. Scott and Tyson working the numbers to get my payments exactly where I needed them to be. Asstance with insurance transition to my new vehicle Bobby was helpful and knowledgeable and made sure all the paperwork was complete and in the new vehicle. Finally to Keoki in the Service Dept. helped schedule my first service appointment explained all the dropoff procedures, and even went out of his way to help me contact a mechanic to fix my other vehicle. Thank You for the quality sevice and professionalism your team provided to me as a valued customer. Aloha

My favorite dealership! Traded in my old Mazda after nearly 11 years and was treated like Family. They kept my cost low with a top of the line, high tech new Mazda. This is the place to go if your in the market for a new or used vehicle.

I wand to give a big shout out to Daniel at Cutter Mazda in Waipahu. I was looking for a car for my husband’s 65^th birthday and our 40^th wedding anniversary. We had a sports car when we first got married and now with tremendous help Daniel, Mike and all the wonderful people at Cutter Mazda who dressed up the car with balloons and leis for my husband and myself we have an awesome white 2016 MCX5 Miata 6 speed. This was a huge surprise for my husband.

One of the best ever. They really take care of you here and they never pressure you into buying anything but really respect what your needs and wants are. You gotta ask for Zane Arakawa.

Review is for Cutter Mazda Service Dept. Took my vehicle in for a rust inspection almost a month ago. When I called to make ilthe appt the rep said it’ll take 30 – 45 minutes to «inspect» the car. At that time, I thought that was too long for an inspection but wanted to get it checked so I took my vehicle in. Checked in and was told about an hour wait. I decided to wait for my car because I had somewhere to be. 1 ½ hours passed and I had to go check on my car. Basically I was there for almost 2 hours for a rust inspection. They try to make it all better by offering free oil change but I declined it because I didn’t want to be there for another 2 hours for a simple oil change. I was told that they need to check with Mazda for approval on the rust because it looks like damage due to impact. There’s no scratches on my roof or hood. The advisor had to point out little nicks on my front bumper and said the rock flew from my bumper onto my roof. I’m like wow that must be a talented rock to land perfectly on my roof and make an itsy bitsy nick on the top which caused the roof to rust. Really strange because there’s no scratches on my roof or trunk. So the rock just tapped and flew off. Whatever he was saying was going in one ear out the other. What I did catch was that he would call to follow up within 2 weeks. In a few days it’ll be a month. No call yet. Tried calling but the lady said no one was answering. So I left a message with her. But still no call. I usually don’t bring my vehicle to this dealership because they take too long for their services and their shuttle isn’t very convenient. It’s hard to trust dealerships these days or lots of business in general. No integrity.

I am only giving it 4 stars because I didn’t actually complete the deal. I will say however, I felt like family. My salesperson Zane walked me thru the process from start to finish with over the top knowledge about the vehicle. Thank you for the opportunity.

So much to say about these people! The sales dept is full of very knowledgable people who all care about helping you get what you want and need. We bought our car from this cutter dealership almost 3 years ago and we have gotten our services done here as well. Now the service department. These people are always cheerful and happy to help and answer questions. They even try to save you money when they can. It makes me sad to know my husband and I are moving to the mainland and wont have these trusted folks taking care of our vehicles anymore. ¹⁰⁄₁₀ would recommend this dealership for buying and maintaining vehicles!

Great service and super friendly. From the purchasing of the car to the two service visits so far, everything has been professional and easy. The first service visit I was greeted with a smile and walked to the waiting area and made sure I was comfortable. Second visit, they remembered me and were still just as friendly and quick. My only complaint is the wait is never under an hour, even with an appointment.

In my opinion, THE WORST dealership I have ever dealt with!!! Cuter Mazda Waipahu SUCKS!!! Recently bought a car from them and have regretted it ever since! They do NOT take care of their cars. Make sure you inspect the finish of the car you want outside and inside because once you sign on the dotted line, to get anything changed or resolved will take you months!!! For me it was 4 months and having to go to the owner of Cuttercars to get anything resolved.
The sales and finance people there are shifty, dishonest and lie, lie, LIE!!!
As sincere as they may seem, DO NOT FALL FOR THEIR ACT!!! They will «F» you over and with a big smile on their faces once you sign! If you have ANY concerns at all, just WALK!!! You will thank me for this advice! Remember… a smile there = SUCKER!!!
I have to admit that their service dept. Is well run with honest people. This is the only reason I give it a star.

I was supposed to write this review a couple of months ago but a busy life left me no time. As I am waiting in the sale department for my tire to be repaired due to a tapping screw being stuck in my tire and my unfortunate situation of waiting for the tire to be patched, I finally have some time to make a comment.
Jonathan our service agent is da bomb. When he first serviced my car 2 months ago he did a fantastic job and he has an awesome, friendly personality.
Luckily, he is helping us today so I know he’ll do a quality job!
Thanks Jonathan!

update: Chris Woods (Sales manager) took care of it.
my fault though for not thoroughly reading before signing the agreement, it could be because it was late and I was eager to go home. Watch out for the finance manager Dennis Yamamoto.