Baskin-Robbins

I absolutely love coming to this location especially when Britt works! Amazing customer service hands down. Keep up the great work

When I was a teenager I was completely infatuated with a boy who worked at our local Baskins and Robbins. I’d go to the mall with my girlfriends, get a few scoops of ice cream and then go home to plan my imaginary wedding with my B&R dreamboat. I have zero recollection of the ice cream flavors from back then, so when we take our kids to B&R as a treat I’m always blown away by the variety of flavors. My daughters are pretty conservative with their vanilla and rainbow sherbert picks, while my son adventurously tries flavors such as bubble gum (which has actual bubble gum in it) and icing on the cake (which has actual sprinkles in it.)
Today we visited the Kapolei location, got a few kids scoops and sat outside and told bad knock knock jokes. Service was quick, the girls working the counter were nice enough to indulge my children a taste of whatever flavors their little hearts desired and we created a simple, yet lovely family memory which will hopefully aid us when Armageddon (aka puberty) arrives. My children are going to take sex education one day soon and all I want to do is bury my head in a bucket of B&R rocky road.

Can’t go wrong with baskin Robbins, but this location has so much better service than most and their cappuccino blasts (my fav) are always consistent, no matter who makes them. Other locations usually water it down.

I love ice cream! Right now they have a special if you purchase 2 scoops you get a waffle cone. Please make sure you say you are using the offer when purchasing your ice cream because they don’t offer it to you otherwise.
I got the moms cookies and Oreo malt ice cream. Super yum. Husband got the strawberry cheesecake. Also super yum. Would definitely get these flavors again.

I Love the 31 flavors of ice cream and flavor of the month! Can’t go wrong with Baskin Robbins! Tonight it’s Strawberry cheesecake and a smores the merrier shake. Yummy goodness!

Char was so professional on helping my friends and I. This is one the best Baskin Robbins where they don’t just make you feel like you’re a burden when you need to find the right flavor bc I can’t make up my mind due to so ones I haven’t tried. However, despite of me being lactose-​intolerant, I WILL devour a scoop of Pumpkin spice cheesecake. Oh and I had the last scoop. I felt so triumphant since everywhere I go they are usually out.
Give these girls a raise! They were willing to deal with my indecisiveness.

I like Basking Robbins because of the variety of flavors they have available: Amazing Spider Man 2, blueberry cheesecake, strawberry cheesecake and my new favorite Reese’s Peanut Butter Cup ice cream.
I never had any issues with this location as the staff has always been friendly and catered to my needs. I especially like the fact that they always ask if you are military because if you are you receive a discount at this location.
This isn’t Italian gelato so my expectations are not high. I am a fan of Baskin Robbins and they periodically satisfy my ice cream urges.

POOR SERVICE!!! I was standing waiting to order and the worker had a whole conversation with their friend while I was waiting to make an order. Then why he’s finally done talking stories with his friend he decided to ring up a girl that was there after me knowing that I was standing there the WHOLE time waiting to place a order. This is the WORST customer service I’ve experienced here. So we decided to leave and go to another baskin Robbins that will APPRECIATE our business. This type of SERVICE is unacceptable. I’ll NEVER go to this location again.

Parking is very limited since it’s shared with a good number of other businesses.
It’s an ice cream place with 31 flavors and maybe more. I’m not sure anymore.
I just don’t think the ice cream is all that great anymore. It maybe because I started eating somewhere else and their quality is higher, but this wouldn’t be my first choice to get ice cream.

Rocky road, my fav

I gave this store location a five star coz I really find the staffs here better than the Waikele store. It’s not that the Waikele staffs are not good, it is just that Kunia staffs are very much friendlier. I really like baskin robbin’s store though coz they are all clean and well kept, besides they’re serving delightful products.

Full disclosure: we don’t normally come here unless there’s a deal going on and in this case, it was the $ 1 scoop night. :p One scoop, $ 1, two scoops $ 2, and 3 scoops, $ 3. While the kids were pretty happy, the queues do get long during these promotions, particularly during the prime time after-​dinner time frame we chose.
For the most part, the flavors in-​store match what is listed on the website, so we used the wait time to choose what we wanted. Since this deal was one special per customer and it was the three of us all together, we ended up getting the 3 scoop offer in one bowl and shared it that way.
I got the «Tax Crunch», coffee ice cream with chocolate swirls and krispy rice – I liked it a lot. The kids both got the one-​off movie tie-​in «Spider Man 2» flavor which is actually vanilla ice cream in red and blue colors with dark chocolate ribbons and pop rock candy mixed in. Yes, POP ROCK candy, like the kind that you remember messing with small kid time. My son enjoyed it, my daughter not so much due to the pop rocks, but I thought it was clever. While the Spidey red and blue colors don’t look appetizing, and the strong coloring ends up making your face look really nasty, the odd combo works and actually is a fun and tasty surprise.
The store is ok overall – the employees are generally nice and seem prepared enough for the inevitable «discount rush» of cheapo ice creamers on these kinds of nights, and everything was a fairly smooth process. B&R isn’t my favorite ice cream parlor, but it’s not the worst place to stoke that sweet tooth either.

I challenge you to try all 31 flavors!
This location is very well kept and always clean but like what majority of the reviews here say, customer service needs to be worked on. The ladies that work here need to smile more and maybe not act like they have better things to do then scoop ice cream.
I’ve never had a problem with them not accepting advertised coupons. A 10% Military discount is offered with a valid military I.D.
Other than your average ice cream joint. I’ll probably continue coming here because of convince and cleanliness.
P. S. Bring back Lunar Cheesecake!

Nice treat for the kids and adults. Pistachio is always a sure thing for me. Add ons such as hot fudge and nuts are comforting indeed on a rainy nite. Workers and service are typical. average at best.

This location is very well kept and workers are always helpful and accommodating. It gets a little frustrating when it gets busy though because there is no exact service line. On one occasion I was standing in front of the sorbet section for 15 minutes while other customers who came in after I did were being serviced. I guess it was because the ice cream line tends to be more busy and I asked for two samples… but it was a little annoying being told «I’ll be right with you» and having to wait 15 minutes while the ice cream customers only waited 2, despite the fact that they came in after me. It’s okay though because ice cream/​sorbet always turns my frown upside down!
Some of my favorites include cookie dough, mint chocolate chip, cotton candy ice cream, and birthday cake on a waffle cone.
One thing I don’t recommend is the Blackberry frozen yogurt. I am a frozen yogurt lover and don’t discriminate against any flavors, but honestly this flavor is so unappetizing. This was the first and most likely will be my last Baskin Robbins froyo. This did not taste like froyo. I know BR is not exactly the healthiest dessert place but this froyo was so unnecessarily dense and sweet. I also did not like that there were seeds in every bite. I usually like eating berry ice cream/​froyo flavors with real seeds because it makes me feel better knowing that real berries went into the making of it but this flavor was just a disappointment. I could barely finish because the seeds were becoming a nuisance. I could barely bite into them so I had to spit out the seeds. The blackberry froyo had an annoying texture and taste was too artificial. I guess I should have expected that from BR. They specialize in ice cream not in froyo.

Seems like this Baskin Robbins also doesn’t have that much of good service. They do not smile either. This one time I came in the morning, and the girl had one of her earbuds in talking to someone on the phone while taking our order. She doesn’t even ask if I wanted my receipt or not. I asked for it and she said «oh I threw it away» with a «HAHA» smile. That’s the only time she smiled.
I love their selection of ice cream, though!

Small shop but they dont always honor the coupons that they send out!
I wanted to purchase a birthday cake and had a coupon for $ 3 off if the cake is over $ 20. So… the cake I wanted IS over $ 20 but they said that I couldnt use it for that purchase? Ummm… it says it right there on the coupon!
Yes, I did buy the cake because it was for someone else’s birthday and yes it was good, but for you to NOT accept a coupon when the requirements are clearly stated is false advertisement! Bummer!

what: the world’s largest chain of ice cream specialty shops! they provide innovative, premium ice cream and specialty frozen desserts!
something good: i am in love with their cones~ i was heartbroken when the dave’s by my house closed down (they will still be missed)… but baskin robbins has filled a void that was in my heart. i can’t say if i love the ice cream more or less, but i definitely love the cones more :) i’m not an ice cream cone girl but whenever i come here i can’t help but order the sugar cone!
something not so good: nothing really!
something to try: green tea ice cream with sugar cone (3.50 one scoop)

Dessert! Yummm yummmmmm!

Whenever we have birthdays to celebrate in my family I am usually the one that is responsible to buy the cake! It’s the easiest job well at least it is when you get serviced.
It was sunday night and I wanted to make sure that they were still open before I got there which was just past 7pm. So I called and politely asked what time they closed, on the other receiver all she said was 10 and hung up. Really? What a biatch… I wasn’t even done talking, I wanted to also ask what type of Ice cream cakes they had available. But nope didn’t even get to say another word.
Walking into the store I was already annoyed with what happened earlier on the phone. And when I walked in I see these two ladies testing out the ice creams with the sample spoons. Really? I saw them take a few bites of different flavors, I get that yes sometimes its irresistible to not take a few samples but seriously do you have to do it right in front of your customers?
Not only were they just tasting a few ice cream flavors they were hanging out in the front just talking stories like its their hobby not a workplace. Did they bother to ask me for any samples? Nope I think they sampled enough for everyone in the store.
Granted I was annoyed with the workers it still didn’t make me not want to buy an Ice Cream cake. I looked through the cakes a few times making sure that I was getting the right one. I finally choose a Chocolate cake with Vanilla ice cream. It was a medium sized cake for $ 28, yeah its a little steep for cake but hey I love the mixture of cake and ice cream!
I didn’t feel it was necessary to complain about the bad service that I had with them because I didn’t want to waste my energy. I decided to just politely say thank you and walked away. How can I leave this place bitter when I have enough sweet to change my mood?
#Yelp 365 Challenge: ⁰⁰⁹⁄₃₆₅

Who wants ice cream for a swingin’ deal? I can not pass on the Baskin Robbin’s 31¢ scoop night! While driving home, I was quickly reminded of the promotion and drove to the local BR where there was a line out the door. The wait was only ten minutes which lead to mouth full of happiness.
The cashier was very sweet to offer me a sample of the no sugar/​low fat ice cream but it wasn’t very special. Instead, I got a single scoop of lemon/​blueberry frozen yogurt because it had active cultures. The lemon flavor wasn’t pronounced but the blueberry swirl was delicious.
Call me silly but I only come here during this promotion and order frozen yogurt! My hats off to the staff who were very friendly and patient during this busy night.