Hostel City Maui

Forget about the price. This place is an absolute Health Hazard!!! Filthy dirty with awful odors in the entire wooden building.

This place is a dump. My wife & I stayed in one of the private rooms for $ 100 per night. The toilet was facing the bed eight feet away w/​no bathroom door! There was no a/​c, & no hot water in the shower. After complaining to the person who checked us in, I was told that I needed to leave the hot water running for about 10 min. before it would heat up! After 10 min., it wasn’t even warm. Consequently, my wife & I took cold showers.
As we tried to fall asleep, we could hear loud noises outside our window from the restaurant crew cleaning up after closing the restaurant located at the front of the building.
After checking out, I called the owner to complain specifically about the hot water issue. She ended up refunding half of my money, but was unapologetic & rude. I would’ve rather slept in the car than have wasted my money.

While not the Four Seasons by any means, the delightful and accomodating staff make this place feel right at home. The man who checked us in (Elijah I believe) was great and made us feel like we were in the right place. This is a budget motel, and is not state of the art, but a good price for Maui standards. Enjoyed my stress-​free stay here.

So you must keep in mind, this is a HOSTEL. You pay for what you get. We stayed one night here because we literally wanted a place to sleep from 10pm to 230 am (we had the Haleakala sunrise trip booked for the next morning). For the price we paid, it met our needs. A bed and a private shower. and it was a 25 minute drive to where we had to meet the next morning at 330am. I did bring our own sheets and pillow cases (which I recommend). The owners were very nice and personable on our check in. The male owner chatted with us while his wife finished up on the phone, he gave us advice on the island and places to go.

Management is TERRIBLE, even considering its a hostel. The employees themselves were nice, but the management appears to have no experience working in customer service or hospitality. They are quick to charge your card, but will refuse to refund in a way that is almost criminal. Management is evasive and deliberately unhelpful.
Overall, I would NEVER recommend anyone to stay here, because even for a hostel’s standards this place is well below average. They are unorganized and inexperienced. There are far better, reasonably priced hotels that are available on Maui. Save yourself the headache and stay somewhere else.

This place should be named HOSTILE CITY. There is no way you should you EVER consider staying in this crap hole of a dive. Seriously, this place is SCARY.
I didn’t expect the Sheraton or Four Seasons by any means, but this place was absolutely filthy. The room was dark, dingy, was crawling with ants everywhere, and that’s just the half of it. They actually told me that if the bugs are a problem, I could go buy a can of Raid and spray the room down!
This hostel is located in a dirty, run down area that had security bars over every window in the area, and all sorts of seedy looking people hanging around. In fact, the entire area, including the hostel, smells like urine.
The most maddening part is that while I was upstairs examining the room, they ran my card and charged me for it before I had even told them whether I’d be staying or not. Then they wouldn’t refund me!!! I have made 2 phone calls to them about it, they’ve hung up on me, then they lied to me and told me they did refund me. 12 says after this all happened, I still do not have a refund.
This place is a seedy, scary dive in a seedy, scary area. The management is shoddy at best, and definitely dishonest. AVOID Hostile City… oops…Hostel City.

Cheap but definitely the worst hostel we’ve ever stayed in.
They were supposed to pick us up from the airport. They had us waiting for more than one hour and only came after repeated calls.
We got a private «superior» room for more than $ 100– still the cheapest option in Maui at the time. There were 4 bunk beds in the room.
Everything was dirty. We actually decided to use our own bedsheets. The beds were uncomfortable as the mattresses were malformed and probably very very old.
Another low was that the floor although seemingly moped (and definitely dry) was extremely slippery. It was like you’d spilled oil on it. I took some paper and rubbed it on the floor. It came up unbelievably black.
Keep in mind that this place is the same/​related to Moped city. They also advertise in booking and airbnb. Also, last time I checked they had quite few bad (fair) reviews and suddenly there’s none.
By all means, staying here could be a cheap alternative to the overpriced options in Kahului but at least know the facts and be prepared.

All I’m saying is — this is definitely my spot. This is where I come and feel at home. Can’t profess enough love for both the owners and the staff, they’re personable, HUMANE, awesome people. Clean, quiet, safe. Not bad for a relatively new business, no?.. Couldn’t ask for more. Love you guys. Keep it up. Ill definitely be back. Dela! Love ya!