Mandara Spa

I just wanted a basic manicure before we head back to the mainland and Valerie did a great job! It is basic, so there’s not much to it besides the normal shaping, cuticles, scrub, and lotion application (no massage). But I’m pretty picky with the shape of my nails, how even the polish is, etc. and Valerie did perfect. $ 50 (with tax and the automatic service charge). A little spendy but my nails look great!
Staff was nice and showed me back to the relaxation room upon arrival. This was nice. The water feature is a bit loud but overall relaxing.
I would be willing to come back to try out the other services.

I came the spa because of the Groupon deal. Maybe I use the groupon deal, so I was getting the discounted service. But the spa would still demanding you to pay at least 20% tip and taxes based of the regular price disregard your satisfactory.
The spa facilities was so so, not impressive but has the basic amenities, including locker room, steam and dry saunas, shower, vanity, restroom and relaxing room.
The massage was good BUT the masseuse (Shannon) didn’t do a full 50 mins as she came to look for me 2 – 3 mins after the appointment (4:00pm) and still finished at 4:50pm, which included switching between the rooms and myself preparation. The reason I had to change the room is cuz she initially put me at the couple massage room which I don’t feel private and cozy as the room is much bigger with winders all around and I felt too bright. However the room would be perfect if you come for couple retreat as the room has two massage beds, partial ocean-​view, mini amenities includes bathtub, shower and basic vanity inside the room. But according to other reviews that you as a couple, besides massage, won’t get to use these facilities and enjoy the view inside the room.
Therefore, I would not recommend this spa and massage.

We booked a couples Lomi Lomi massage on our last day. Very relaxing! The spa is very nice. We got to use the locker room which had steam room and showers before and after our massages. Our therapists did a wonderful job. We left there refreshed, relaxed and pampered. I definitely recommend it if you’re staying at the Marriott. It’s a bit pricey but they have a fall discount that was applied to our sessions otherwise they give you 10% off if you’re a guest.

3 stars for the Spa.
4 stars for friendly pleasant staff.
5 stars for Sara. ASK FOR SARA.
The spa is meh. For the Hilton, specifically I think «Oh Paris Hilton probably had a hand in this spa!» NO SHE DID NOT.
Lets face it Mandara– the facilities are kinda shit upstairs.
Backstory: A massage– just a 50 minute lomi lomi massage (which I’m not even sure was a lomi lomi because Sara was doing such a great job I just customized it and had her focus on my back) is a whopping $ 182.20 with taxes and the 20% gratuity that is added in lieu of tip.
YES. The 20% was bullshit when I first saw it. YES. It would’ve still been bullshit had Sara not rocked my world.
Sara made the 20% for me worth it. I also got my $ 145 dollars worth by going to the spa facilities early and chillin for a while to make sure I felt satisfied with my money spent.
It has a nice locker room with the basics you might see at a bar bathroom in Vegas:
Shower caps, combs, dob razors, tampons, pads, spa underwear that looked really weird on the model they show on the packaging, toothbrushes, and various spray stuff in the form of deodorant and hairspray.
The hot tub was one of those home hot tubs you buy for the back yard; it looked like it once had a cool spa with a fountain coming from the wall but it probably broke down– the place looks pretty decrepit upon closer inspection e.g. paint peeling from the wall, weird staining on the wood inside the sauna. Also, pigeons poop daily on the deck where the wicker chairs are, and the view is of a parking lot. The facilities stay REALLY brightly lit which takes away from the relaxing vibe. you’d want from a spa.
I wouldn’t recommend this place to anyone really. It’s just sub par for what I expected. No champagne, no cool exotic things to try in the showers, just meh.
If I could give 5 stars it would be to Sara, but unfortunately the spa just gets 3. THAT’S GENEROUS.
In order to feel like you didn’t get swindled, make sure you take «one of each» meaning get yo self free stuff! Grab a piece of fruit on your way out too! Apples, Pears, and Oranges. Make sure you get some tea, water, etc before you leave. They gave me a day pass for the next day too, which is sweet, but I don’t really need to go again because I spent over 3 hours there. Nice gesture though.
MAKE SURE YOU HAVE THEM CHARGE IT TO YOUR ROOM! That way you get the HH honors rewards on your card. It’s not much, but hey, at least theres away to rake in those points.

We scheduled a couples massage as we were staying in the hotel. Big mistake!
We checked in 30 minutes before and were shown to the locker rooms and I was told to be near the door at 4 because my therapist was a woman and would not come in. Only problem was, no clocks in there at all and I put my phone in my locker. «Relaxation lounge» was way too loud with the waterfall. I only steamed for a few minutes due to not wanting to miss my therapist. Not relaxing!
We were escorted to our room in the corner of the building. Lots of bright windows and overlooked the noisy main pool. Really! Not relaxing!
Massage was good and I like the scented oil in the bowl to smell. That was pretty cool.
After the massage we were told to meet them outside the room. Uhm, what about taking a shower together in the shower in the room… No, off to the locker room for more solo time.
Would have been cheaper to do single massages there and a lot less expensive to have an outside person come to our room. No real couples time at all!

I had a Lomi Lomi message here recently and really enjoyed it. I checked in and was escorted around the place with another guest. We were showed the facilities and given lockers. Typical spa experience. I changed into my robe and went into the relaxation room to wait for my massage. The room is nicely decorated with candles and water flowing. I would say the water is a bit loud and made me have to use the bathroom again. Maybe turn it down a bit.
The massage itself was very nice. Not too strong but just strong enough how I like it. The therapist asked several times if I like the pressure and if I was comfortable. Definitely a nice massage.
I am not one for the hot top, sauna and steam room so I just took a shower after my massage. Nice facilities and toiletries to use during the shower and afterwards. Definitely a nice place. I will be back the next time I am in Maui.

Called to book a facial for my husband’s birthday for late afternoon (3−5pm) on the day we check in to the resort. I was told they «don’t do facial’s» after 1pm. Seriously? Is this a real spa, or just a front for something else…

Regarding booking appointments, I left several messages, none were returned. I was only able to make an appointment by walking in.
The facilities are very uninspiring. The steam room was not hot enough, the seating uncomfortable. There are no mineral pools, etc. The relaxation room has 6 uncomfortable chairs. The space needs an update.
Tea was offered in disposable Styrofoam cups. Would it be that difficult to offer mugs, or at least something compostable.
No organic products. No local products.
I received a facial. The esthetician seemed as though she did not like her job. The scalp massage was ineffective, too little pressure, as was the massage/​application of products. Extractions were painful. Her review of my skin needs was delivered apathetically.
The towels applied to the face during the treatment smelled like bleach. Disgusting.
I could not wait for the experience to be over.

I wish I could give more stars because I was really rooting for this place. Have been here twice. Once I paid regular price, the second time I used a groupon. Both experiences were blah. The second time I went most of the showers were out of order, then the elevator broke and my treatment got delayed about 20 minutes. I paid for an 80 minute deep tissue, but I only got 60 minutes. Very disappointed. And no hot water in the shower. Very, very disappointed.

I feel ripped off. Ordered an «add-​on» 20 minute hair and scalp treatment to the 50minute massage. Instead of adding it on, they detracted it from the 50 minute massage so I lost money and valuable massage time PLUSthe masseuse was rushing through the whole massage and made me never feel relaxed. I’ll never go back and everyone should be very careful when deciding on their services. I had called to discuss several options and at no time did the receptionist mention the add-​on was an add-​in and not a seperate treatment.

Massage was great with Erica — highly recommend her! Front desk staff is slow… no amenities other than steam room

Sometimes you just want a fancy massage at a spa… and Mandara fits the bill. I had bought a Groupon and decided to use it on a 1.5 hour massage. They fit me in right away and I was placed with Becki. She’s AMAZING! It’s fun to go to these types of spas every once in a while, because they use all the fancy products and you smell so good afterwards. I have another Groupon to use, and I hope they can place me with Becki again! The only drawback of going to this kind of spa is the auto 20% and the base price is quite high… so overall I had to pay an additional $ 60 on top of the $ 99 I had already paid for the Groupon. Still saved $ 100, and I got to use the spa facilities before and after — fun! I parked at the shopping center, because I wasn’t sure if they validated parking spots or not, so be prepared to either walk from the shopping center or pay $ 5 for parking, if you are not already a guest there. I was in one of the inner rooms, and not in the corner room which overlooks the pool. I’ve been in that room and not only does it get noisy from the pool and Luau, but the sun setting will seep through the blinds… but it is a gorgeous view if you want the windows open. Receptionist was very nice and didn’t really try to push the products to me at the end, even though I bought one anyway.

Whoever answered the phone was awful. I get a lot of massages and I got a great massage from Becky. She listened to me and didn’t just do a tourist massage. I got the whole 80 minutes of massage. She also didn’t try to sell me any products. I like low key and don’t like the whole «spa» experience and they were nice about me skipping all the hoopla. I just wanted a good massage and that is why I got.

Poor experience. The front desk staff were unwelcoming and unknowledgeable about their procedures. I think being nice is very important and if management believes it’s trendy to train your front staff to be cold, uninterested, aloof, you are wrong.
I was in Maui for the first time and I wanted to do all sorts of experiences from snuba to spa! I was excited to receive what appeared to be a top of the line spa experience but what I received instead was a get in and get out fast food don’t let the door hit ya in the a** type of experience. If I was a pushy person and complained perhaps it would have went better but aren’t we all there to relieve stress!!! Complaining is stressful to me so I bit my lip and kept waiting for it to get better. That did not happen at the Mandara Spa I am sad to Unilocal.
So I left after my massage that was less than the time it was supposed to be, not by much, but still less, and I said to myself, ugh! I guess I should have went to Grand Wailea spa instead, bummer. Then, when thinking about it more I got mad. Shame on you people! Don’t you believe you should treat everyone well and provide the service you advertise?
Terrible spa with very poor business practices.

Valentine massage for my lovely wife. The spa is beautiful and well kept and her therapist Crystal was wonderful. Automatic 20% gratuity added makes you wonder if they will try since they don’t have to earn a tip, but in a quality resort you get quality therapists. Only draw back is limited spa facilities. No whirlpool, jacuzzi, or sauna, only a steam room and showers. Next door at the Grand Wailea, a comparably priced spa, there are a variety of salt pools, specialty showers, jacuzzis, and a salt rub comes with your service. Next time we’d go back there.

Strained my neck and lower back while on holiday. Got a hot stone treatment same day by Jamie. She worked out most of my pain and saved the rest of my stay.
One thing I didn’t like was the relaxation room. They tried to duplicate the sound of rain showers but the gurgle of the drain kinda wrecks the ambiance.
The steam room rocks.

Stayed at the Marriott over the weekend. Picked up a discount on Travelzoo for the Mandara Spa. Had the Lomi Lomi Massage. Bethany was really great. Asked for medium pressure massage. She located several tense spots and worked them out. I would highly recommend this establishment. Very clean and relaxing atmosphere. Staff was professional and efficient focused on customer service. Natalia was working the front desk and was great to work with. Didn’t get a chance to check out the steam room because of my schedule. However, I took a peak at the facilities and was impressed on the cleanliness.

This review will focus on how the spa is managed. We availed of three see gives through the Groupon offer: $ 99 for $ 200 of services.
First of all, this place runs a very unscrupulous marketing. Most of the services are only about $ 150-​$ 175 on average which means you will either lose part of the Groupon value or if you upgrade and add more services — you will pay exorbitant amounts.
My wife and I were also told that the couples services were not eligible for the groupon even though THERE IS NO WRITTEN rules about it. In the end I had to use one groupon for one service and pay the retail cost for my wife. Terrible experience from the beginning because they had shady rules and they made using the groupon a difficult experience. Don’t buy he Groupons for this place — you will just be frustrated. I suggest looking into other spas and their specials.
I wanted the 80 minute massage for the couples massage and they gave us only 50 minutes. Same thing happened for the second groupon for my mom — told them we wanted 80 minutes and they only have her about 60 minutes worth of massage. I mean ripping you off for time you pay is just unacceptable when it comes to spa services.
The massage itself is performed well but the management of the spa and its administrators leave you thinking they are all about getting you to pay much more and
Not about gaining your future business.
Overall the Automatic 20% gratuity which is added to your bill NO Matter what you get and no matter how dissatisfied you are makes you feel like you have no choice in. The matter and a customer doesn’t have the prerogative to tip.

Couples Massage:
Pros: massage therapists really listened to complaints as to the particular areas we wanted worked on. The room was clean, inviting, and mostly relaxing. I’m allergic to many lotions and scents, so I appreciated they asking if I wanted unscented lotion used.
Cons: they kept the window blinds open during the massage, so it wasn’t dark. I have always had massages with the windows closed, so its dark inside, and thus easier to fall asleep and totally relax. There also was a loud leaf blower right outside the window during our massages, which was kinda distracting. The spa also did not have a hot tub to soak in pre-​massage, which always is a touch I like as part of the spa experience.
Price was pretty good for a couples massage given that its Maui and everything is ridiculously expensive: $ 270 including tax and tip for 50 minutes.

GF booked a spa treatment here, so I scrambled to get a room at the Marriott Wailea, rental car, and flights from Oahu… Slightly backwards from typical vacation planning, but I’m glad we did it!
The package was for a Balinese body polish and a 50-​minute lomi lomi massage.
In the men’s spa area, amenities were nice, but there was no whirpool or sauna. They did have a steamroom though that works up pretty quickly. There was also a nice touch with a little waterfall in the lounge area while the massage rooms are prepped. Most of the other stuff has been covered pretty well.
The body polish was the first I’d had of the type and I chose the coffee variety (they let you look at samples and pick your scrub and massage oil). It exfoliated pretty well and it cleaned up the dry skin on my elbows really well. If you’re splurging, it’s worth it, but if you’re there for a budget pampering, the massage alone is awesome.
So I was skeptical of lomi lomi, as I’m more of a deep tissue guy. My therapist’s name was Mike, and I would highly recommend him for anyone with knots, muscle spasms, or whatever that needs to get worked out. He was very attentive to the areas where I was experiencing muscle pain and told him about my bad posture and desk job… After working everything out, he showed me some stretches and tennis/​golf ball massage techniques that you can do at home to get some relief.
He’s an avid runner and knows a lot about the area if you’d like to keep the massage conversational.
Overall, the spa here is run very professionally and my therapist was top-​notch. I’ll be returning my next Maui trip even if I don’t stay at the Marriott.