Hawaii23 Transportation

Scheduled trip from our hotel in Waikiki to the airport for 5:00 pm. Received confirmation email and communicated back and forth re payment methods. 5:00 rolled around, nothing. Called, no answer. 5:15 still nothing. 5:20 just got an Über.

We use Hawaii23 for airport pickup and drop-​off every time we come to Hawaii. Easy to make a reservation online and they’re always punctual and very friendly.

I found the service to be wonderful! They were at the airport when I arrived, called to let me know where I would be picked up, and on my return trip back to the airport, they were at my hotel early, called to advise me where I would be picked up. Great service, great drivers, great price. I highly recommend the service.

Awesome service. Prompt pickup. Clean van for the 7 of us. Baby car seat no extra cost. Driver helpful and courteous. Great value. Easy to book last minute. Would choose this service again.

Put in request for airport pickup and received an email saying they got the request and would email again for confirmation. Never received confirmation so I emailed the owner directly and again received nothing. Ended up getting a taxi and never another word from this company

The overall service is pleasant and efficient.
Make sure you get a confirmation email from hawaii23 to ensure ur shuttle service. When I arrived at airport, I gave them a call, the lady driver arrived within 20mins not bad. We didn’t wait for a long time. As we will rent a car for few days, she keep telling us to make sure beware of parking sign as some area may tow ur car at certain times. Very nice and considerate driver!
For the ride from hotel to airport, our driver called us that he arrived earlier 10 mins before our scheduled time. it was perfect. As we were ready and waited at the hotel lobby. The truck with the sign hawaii23 was easily spotted at the front of our hotel. The driver helped and put our luggage into the truck. The whole ride was fast and safe. I highly recommend hawaii23 shuttle to everyone. For $ 23 for 2 people is the lowest shuttle price in Honolulu. I paid each driver $ 25 including tips. And they are punctual on the shuttle service which is very impressive.

Great experience for such a cheap price! I was actually looking for a different taxi company online for $ 28, but when I found them, turned out, they raised their rate to $ 30. Fortunately, I clicked on cheap taxi link on TripAdvisor and found Hawaii23 recommended by someone.
What a great find, I must say! This is a cheapest ride I’ve ever taken from Waikiki to Airport. I went to their website, filled out a request form, called Mark just to make sure, but at 11pm nobody picked up the phone, which seemed a little strange for a taxi company… I left a voicemail. The next morning, I received an email confirmation of my pick-​up. Driver was on time on a white minivan. There was no signs or anything on the vehicle, neither it had any information on the driver on the dashboard (like all taxis do). Oh well, the driver was nice, so was our ride. Will always use this company when I’m heading there. Thank you!

I can’t believe it took me this long to find Mark’s service. I went to Waikiki during the busiest time of the year– rental cars sold out everywhere, shuttles overbooked, ubers and lyft surges at ridiculous prices. I called Mark expecting him to tell me that he was out of drivers but nope! As soon as I gave him the name of the building I was at, he confirmed the address right away as if he knew the exact location of every condo in Honolulu. (I am used to Über and Lyft drivers in SF that have zero clue where they are or where they are going) The driver picked me up early and got me to the airport in 20 minutes. For private door to door service for only $ 23 booked the day of during peak travel season?! I’m amazed. Thank you so much Mark! Service was professional and amazing.

Thank god I didn’t check Unilocal before booking hawaii23. Lol! Not sure why this company is getting a bad review.
1645 checking out ways to get to airport, debating on bus or über
*über surge*
1655 decided to take the bus
1656 decided too tired to think about bus routes and shit
1657 googled «shuttle to airport», sees hawaii23
1700 called Mark, just to see if this is a legit company, decided to take a chance, had time to kill. Mark said 45 mins, ok.
1723 got a call from an unknown Honolulu number, picked up, said it was our driver, (forgot his name :(but he was awesome) said he’s outside the hotel, but we didn’t have to rush, just take our time since he’s early
1730 settled into the van. Took us about 35 mins during rush hour to get to the airport.
Easy peasy. $ 23 for 2 of us. Why didn’t I know about this beforehand?! I also found out they did custom tours so I’m definitely taking them up on their offer so I don’t have to keep bugging my Oahu folks to take me to more touristy places like ala moana mall, Waikiki, Giovanni’s shrimp truck and waikele :)
Thank you Mark & our awesome driver!

My wife and I have use Hawaii23 between airport and Waikiki few time in the past and they
are very good, polite and punctual. This year I am using them again, RJ Dec 2015
(PS I have email to Mark of hawaii23, 3 days later no reply, and the new reviews said Mark
has changed, so I am booking another shuttle co.) Dec 5,2015 Rj

Worst service ever. Booked online and I never received a confirmation email. Called numerous times and no one ever answered. Called Charley’s Taxi when I landed and they picked me up within minutes.

For my first trip to Hawaii in fifty years (!) I researched the exclusive resort where I would be staying and was surprised to find they didn’t offer transport from the airport. After researching online, and with some trepidation, I booked with Hawaii23.
My cousins were on a very expensive tour from Japan, but they were booked on a shuttle bus that made several stops to other hotels en route.
I had a personal driver (Sam, we discussed politics and high end cosmetics, ha.) both ways and it was smooth sailing despite my leaving on the evening of the giant Aloha Festival with its accompanying traffic congestion and street closures.
Mark responded promptly every time I texted with questions, and I love knowing there is a set fare so that I don’t have to worry about the meter.
Highly recommended, I hope I have a chance to use them before another 50 years have passed!

Business has changed NEGATIVELY. Not unless Mark is picking you up himself, don’t bother. I received no response, but my cousin did receive a response to drop us to the airport. Everyone else is rude.

Anthony was prompt, courteous and a great driver. We went to the airport during an oil spill in Pearl City which created gridlock all over the city. He took us in a very round about way but made to the airport in great time. Flat fee of $ 33 from Waialae to the airport in a spacious suburban van which could hold 7. Will use again!

I sent a request to get a ride from the airport to Waikiki about 3 days in advance. I didn’t get any email response as promised in their automated email reply. Upon arrival at the airport I checked my email again and still no response. I texted Mark, the owner, (the ONLY way to communicate with the business) about if a ride was on the way. He texted back saying he was all booked up. Thanks for not letting me know well ahead of time! He gave me a website for a taxi booking organization. When I texted him back asking him for more information about his recommendation since I knew nothing about it he never replied back. Rather than go with a blind recommendation (who knows what I was getting myself into?) I decided to call up Charley’s taxi as they seemed to had great Unilocal reviews.
That was my first bad experience. Now the second…
I reserved a ride with this company to the airport over a week in advanced via the online form. This time I received a confirmation via email. That part was OK. $ 23 for a ride versus flat $ 30 other taxis charge, sounds great. But… the day and time came and no show. About 10 min after the designated pick up time I texted Mark about where my ride was. I waited 5 minutes and no response. I texted again and said I needed to be at the airport and can’t wait. After a few more minutes and no response I decided to hop on a taxi and pay the extra $ 7 rather than risk getting to the airport late. I texted Mark a third time telling him to forget picking me up. I then get a reply saying that he was sending someone in 10 minutes and that the airport was not too far away.
What?! It doesn’t matter how far or how long it takes to get to a designation. What really matters is that a transportation company picks up someone at a promised time. This company failed at the most fundamental requirement for this type of business. Rather than saying that it’s no big deal and to wait longer, Mark should have (1) called in advance to say he was running late, (2) recommended taking a cab if I couldn’t wait and/​or perhaps offered a slight discount for a late pickup and (3) apologized for not being there when I sent all of those text messages-​especially when I said I couldn’t wait any longer and was already in a cab.
Recommendation: Unless you are not in a rush, unreliable communication doesn’t bother you, and you don’t mind a business that operates in «Hawaiian Time», use another form of transportation like a cab, Über, or even a shuttle. At least they’ll be more predictable and reliable. There’s a reason this company charges the least to get to/​from the airport.

I WILL NEVER TRY TO USE THIS COMPANY AGAIN! I followed the online instructions to reserve a pick up, received a generic response that they would respond within 24 hours, however 5 days later and still nothing. I then sent an email to Mark to following up, but still no response after a couple days. Horific communication from this company. Pay the extra money to go with someone reliable and cares about their business.

I can’t I can’t I just can’t believe this is true!!! I just arrive in the airport and call mark for few times. But it ended up voicemail!!! For 30 mins I took a taxi $ 36.45. Ok money is not a problem, this is the first time I travel here I just feel really helpless and scare!!!

We used this company both from and to the airport. They are friendly, punctual, and no prepayment required.
My party ran late due to an injury incident at the airport, the driver not only waited for us for a good 45 minutes, but he also greeted us with a smile & great attitude!
You can’t beat the service or the convenience of having not to share the ride. About 20 minutes to Waikiki from the airport… not shabby at all. During a previous Honolulu visit, we had gone with another company which did ride sharing and it took us about 1 hour 15 minutes to the same hotel due to all the stops we made to drop off other travelers along the way. Never going that route again!!! I highly recommend giving Hawaii23 a try!

Nice service and they don’t even ask for prepayment. Cash after transportation.
There is even a toll free number so you can use the pay phones at the airport exit in an emergency. Mark is nice too because we had to cancel some reservations because we need to rent a car.

I booked my transportation from Honolulu airport to hotel two days before my arrival date. The driver was on time and polite.
So I booked my returned destination from hotel to airport. And the driver was also on time.
3 people = $ 30.
We had the van to ourselves which made is very VIP service. Thank you for being friendly and punctual.