VOLCANO eCigs

Brought in my kanger with my new 1.5 coil since he did not work. Matt Y aka Modd Master tried to fix it. I thought he fixed it but instead I find out that he took one of the 5 pack 0.5 coils and replaced it instead, keeping my brand new 1.5 coil. What a sneaky guy! Upon paying for my juice and coils, Alison tells me i get a free Papaya, Lime or Coffee juice becuz they have a promotion for this month. I decided to choose Papaya and she takes it out and places it on the counter. i had her my debit card and coupon and She tells me I cant have the Papaya juice and Takes it back from me. Really? What kind of business are you running? How can u give somethin and then take it back from a customer.

I must say I walked in here thinking it was going to be crowded and a bunch of dudes, LOL… WRONG, it was 2 lovely ladies. As I entered they both greeted me with a smile and so friendly and immediately asked how they could help me. I explained to them that I am new to the vape world and I just wanted to find out why my Kanger was leaking. Right away Leilani, had a hunch as to what was going on, I was using the wrong coil. Aiya, I would’ve never known. I proceeded to listen for a few more minutes and what do you know, I asked to sample some flavors and bam, I end up staying in there for a little over 1 – 2 hours. When I went in there it was sunny, I left when it was dark.
Leilani, was so patient with me and we laughed throughout.
Michelle whom I believe if I read her name tag correctly was the assistant manager, she was very friendly, even made me a cup of water I was there for so long, hehe… As I was making my final decisions on what flavors I wanted to buy Leilani, gave me the right coil for my Kanger from her personal stash. She was AMAZING and because of the GREAT customer service I received from Leilani, I will definitely go back.

So i tried to fix an, issue i was having, to no avail. I sincerly regret coming here after reading the reviews. The mod i bought leaked and kept getting fluid in my mouth. After taking it in the first time (2 hours later) they said the coil i was using wasn’t the right one, even though they told md it was. They replaced rhem at no cost. They said to come back if it keeps messing up. Fast forward i return with a proposition to trade in the Lava tube 2.5, eat the cost of the tank, for another mod. They told me to come back and speak to the main manager, even though they will most likely say no as well. This place sucks. Their own employees say their juice sucks as well. Hope to god i can sell this POS for $ 20.

My first time getting a tube tank from this Volcano shop. My tube tank works really good. Salesperson tried it out first to make sure it works well. There sandwhich menu is good and there Espressos and frozen frappé is good. Salesperson was really helpful. I left there being happy.

I am from Portland, Or. and broke my glass e sig. I found these guys in Wahiawa and bought their own Volcano brand of tank but kept my battery. The sales guy prepped it for me and by the time I got home (5 minutes) I WAS GETTING MOUTH FULL OF LIQUID and it leaked most of the rest. YUCK! The next morning I tried to return it.
Heres what happened. They told me:
1. My battery is not the same brand and voids the warranty on the tank???
2. I’m sucking too hard ???
3. I’m «double hitting» ???
4. I let the liguid get to low ???
All three employees spent 15 minutes «testing» it like they were on a mission to prove it is all my fault. Finally I got them to replace the tank as a «courtesy» if I bought the correct battery. They advised me there will be no warranty. I walked out and by the time I home (5 minutes) the thing started leaking into my mouth again. I think I now know why I got the third degree and why they tried so hard to lay the blame on me. What else could they do? If they sell garbage for merchandise there’s no point in replacing the product all day long. ohh, and NO I don’t suck to hard… Volcano Vape Shop does!

Excellent place.
Food was great too. Sandwiches and drinks
Very clean
The staff help you understand all the flavors.

been coming to this store for a couple months and all I have to say is «love it»!!
The staff here are always friendly (Amber/​Deidra/​elle/​margo) and they know a lot about their products. I recently pured some e juice down the wrong hole (accident, newbie vaporer here) while filling my inferno. I called the store to get some advice on how to clean the juice out and they were really helpful with assisting me over the phone. I really enjoy having a place to sit down and relax indoors where I can vape freely and enjoy a cup of coffee at the same time in public. Going to buy my lava tube next week! so excited :) btw love the pesto sauce on the sandwiches, yummy!

Seeing these low ratings and the comments is what really prompted me to reply. I’m an avid vapor and have been so for 5 years now. I buy from many local companies as well as online and I gotta say I always come back to volcano for the great products and service. Those who haven’t been with volcano since the beginning, or pretty can choose to the beginning, have no idea how hard the guys work to bring a quality p product.
That crank Some G. needs to get off his soap box. Volcano has only ever said they make their liquid in the U.S. Of course the devices come from China, like 99% of everything else out there. What sets Volcano apart is that I’ve seen them take feed back from customers on ways to improve their stuff and it actually happens!
I’ve never had a case of bad customer service at any of their stores, and I work all over the Island, even the outer Islands, so I’ve visited all of their stores and gotten the same awesome service everywhere.
I’m not the biggest fan of their flavors, but I have always picked up a couple every other week (GUAVA & PEACH ROCK), but I also respect that they have their flavors made in a clean lab using premium ingredients that are tested. I’ve known people who got sick from home made stuff because it was using sub-​part ingredients, containers weren’t kept clean, etc. For those spots that make their own flavors and do so using quality stuff and a hygenic workspace, more power to you. I personally don’t trust it. Even when I buy liquids on line is from vendors who have their liquids professionally made and batch tested.
And the warranty is great. Not excellent, but great. I’ve seen many places with similar products and no warranty, or a shorter duration warranty. I’ve been in a couple of the stores and seen idiots who don’t know how to use their products start telling at the staff because they think a warranty means you can break your stuff and the company will replace it.
LEARN HOW TO PROPERLY USE AND MAINTAIN YOUR DEVICES! !!
My very first volcano ecig, a smaller version of the magma, still works. The only Volcano stuff I have that doesn’t work is stiff I’ve damaged in accident.
Sure, this is a love letter to volcano for how awesome they have been through out my entire time being a customer of theirs. The Wahiawa staff in particular are sport awesome. All the ladies in there and the one gentleman (lucky dog) are hilarious, make awesome frappes, and elicits sandwiches.
I’m glad to see all these other spots offering this volcano doesn’t, but I’m really thankful that it was a company like volcano that started it all her in the Islands.

I bought a volcano e-​cig from Amber in this store about 2 months ago. When I initially purchased the e-​cig it was a good experience. Today I had to go in to have it looked at because it would not power on. I read the reviews on Unilocal and I was a little worried about customer service, but my experience was great. As soon as I entered the door I was acknowledged and told I would be taken care of after the customer they were helping. I went in with a battery and charger that no longer worked and Michelle tested it, determined it was not working, and replaced both items without question. If the Asst. Manager is a problem at this store as others have stated, then just wait for Michelle or Amber.