Enterprise Rent-A-Car

The new manager of this location obviously doesn’t like military personell! My husband and I dropped Our car off at the auto shop for repairs, we waited 20 mins to get picked up from enterprise when it was 1 block over. Upon arrival JASON, the manager told me that the rental deposit had to be a credit card in my husbands name, when I’m the primary on the car and insurance. So I disagreed with him and he got snarky with me saying he would look at our insurance contract… and I was right. Then accused me of having a fake military I.d. cuz it wasn’t «vertical», mind you only the service members have vertical I.d.s then he continued with saying he can’t accept my civilian I.d. cuz it was expired, I said «a military I.d. overrides my civilian I.d. and I’ll show you my power of attorney if you dont believe me» he replied «YOU KNOW, I DONT HAVE TO RENT YOU A CAR IF I DONT WANT TO!» um actually you do because my insurance claim is making me go through you guys. And to top it off, he gave us a car with an empty tank, we drove 1 mile home and the gas light turned on. So we are going to schofield enterprise from now on, lesson learned. Too much hassle at this location

Had my car fixed at the repair shop, which is less than five minutes away. Cierra, the lady that picked us (customers) up and assisted us at the front desk, is friendly and personable. She made the experience with Enterprise a pleasant one. I received quality service over the phone from Dean and JP; JP assisted me over the phone and also when I returned my rental car.
I was originally scheduled to drive a small car, but was offered me a new van so I could try something different. Just in case I wanted to switch cars, I could call either the Wahiawa or Schofield Barracks locations but needed to call the office to give them a heads up (I ended up not switching by the way).
Can’t believe I have passed this place numerous times for years and didn’t know that they are located in Wahiawa. They worked with the insurance and rental shop and everything went smoothly. Efficient and friendly service. They offer pick-​up/​drop-​off service too!

I used this service through my car insurance. My car needed some work for a few days and we used Enterprise for the time being. I really liked this Enterprise’s costumer service. They had someone pick us up within 10 minutes from our location. They also did the drop off service to where my actual car was located, which was a big help. The lady that picked me up and dropped me off was really nice and pleasant, and the employees at the location were also great.

Thanks JP, excellent customer service, great people and nice/​quality vehicles can’t replace your vehicle while it’s gone but they do a great job helping you forget your car while it’s gone thanks guys

Refused to give a military discount because we booked online. They said that (booking online) was our discount.