Empire Towing & Roadside

Car trouble can be a stressful experience. Thankfully when I needed a tow, Empire Towing was there to make the experience great. I scheduled a tow and they were there on time to pick it up. Professional and knowledgable driver answered all my questions. He explained that lifting all tires prevents any damage to my type of vehicle. That type of attention to detail is what you want from a tow company. I recommend Empire Towing to anyone and everyone needing their services. Thank you for the great service!

I just want to say Matt at empire was awesome he had great customer service a nice personality and I truly believe he is an asset to this company. I had a bad experience with a towing company in wahiawa not empire where I got into an accident when my father died and all his funeral money was in my car and I was rushed to the hospital mean while that towing company took all of my dad’s funeral money I was so sad and I had no proof to blame. But with Matt there everything in my car was left just the way I had it. I would recommend this towing company to anyone that ever needs honest help with the local aloha. This is a wonderful and honest place and Matt is so easy to talk to and tries to help in every way possible. Empire is the best towing company I have ever had. Mahalo Matt you are awesome and thank you for being so honest

Who manages to break down right smack in the middle of Haleiwa town on a Sunday afternoon, with tourists everywhere, in 90 degree weather, with no phone charger, with her husband and three children, all in one tiny car? Me.
Thank God my husband was with me because he was able to at least get our car off the road in the middle of Kam Hwy :(Super embarrassing.
My insurance company immediately reached out to Empire Towing at exactly 12:49PM who gave me an estimated arrival time of 90 minutes… OK, honestly, it did take them a while to get to me… They arrived at 5:49PM… Exactly 5 hours later. But they kept in touch with me the entire time and let me know what was going on and what was causing the hold up. (Tow truck driver broke down in Waianae). I would probably be more annoyed if we were in the middle of nowhere, but we were at the North Shore so time kind of flew by while we were waiting.
I really don’t want to bash them because of how long it took them to get to us just because they had good reason, plus the people I dealt with from the company were great. I have a family of 5 and I figured we would have to take a cab home after they picked up the car… By the time the tow truck company arrived, it was raining, and they actually initially came with a tow truck that could only fit 2 people in the front. When the tow truck driver realized we had young children, he insisted on going back to Wahiawa to get the bigger tow truck to fit my entire family inside, even after my husband said we could take a cab. So kind of him!
Another guy, Mike, came back to pick us up in the bigger tow truck and he was so nice, funny and professional! I have nothing but nice things to say about him!
I would definitely recommend this company!

This company does not accept insurance to tow my truck. They said it is lost of time. Thanks. Wont call again.

Empire towing customer service sucks, I understand they deal with customers who are angry but to treat a confused lost girl like I’m an idiot is downright disrespectful! I pulled up early www hours to pickup my car that had been towed I just pulled a double and didn’t know where there office was and it just was a scary ignorant situation
Learn compassion and understanding. Damn

Called me, kept me up to date. Took awhile for them to get here but was fair. Mike took care of me and was fast. Great business and would recommend them with fair prices.

Thank You Empire Towing. Very fast and dependable. Great customer service and a very friendly staff.

I was having issues with a new car i got, and need to send it off to my mechanic to get taken care of. I called my insurance company and they sent Empire. This is the second time I have used them. Scott came in no time. He got the car up and ready to roll in about 15 min which is impressive seeings that he had to put dollies on. Scott go my car to the shop and all was great, TILL I some how locked myself out hahaha, it was for sure a monday. Scott came to the rescue got the car unlocked, and I was on my way. I highly recommend Empire towing, Scott and Kama are the two drivers I have dealt with, both have been nothing but professional and quick at that. Keep up the great work guys!

Empire Towing & Roadside removed a non operable vehicle from Evergreen Terrace on 4÷25÷2015. I was parked in the stall to next to the vehicle being towed. The gray Cadillac that as towed was very close to my car (actually girlfriends car), so close that you have to get out the passenger door, no room to walk in between the vehicles. Needless to say this happened on a Saturday (I was not home) and was notified by a neighbor that it happened Monday night. Today is Tuesday 4÷28÷2015, explained vehicle was damaged, not sure whom answered but his only response amounts to, why am I only calling now.
Stay far far away from this company they will not take care of any damages they they cause. Too bad to I see them from time to time on this property, I guarantee they will not be allowed to do business here anymore.
My suggestion use Aloha Parking Management for all your towing needs ²⁴⁄₇ fast professional, reasonable rates. I’m all the way in Wahiawa and those guys response time averages 20 min for trespass vehicles and regular towing. Sorry to have to plug another company but Empire towing is really that bad.
update 4÷29÷2015 10:00am
So I get a call from a guy whom claims to be the owner I’m thinking great he is gonna fix it. This guy in a black SUV black out tint shows up about 250 5’9″ nothing but attitude. He also shows up to what amounts to back up 2 other tow trucks with monster size men. He did not show up to handle the situation he showed up to intimidate me, wrong guy buddy. I am assuming he says stuff to get his guys all amped up because as he is talking to me the other two guys get out of their trucks as if to circle me. Rather loudly says I called him a douche bag and hung up on him when I made the complaint. I immediately correct him and said, «Did I say douche back or did I say your no longer doing any business her and hung up» I repeated that several times yup he was studdering well well … So at that point it turns into a big pissing contest. Main reason he came out to intimidate me out of the claim not to resolve the situation. Who starts out a resolution with showing up with extra man power as back up. I understand maybe bring the guy whom did the damage but extra guys that’s just strong arm type action. It was clear intimidation was the goal in this as you also don’t accuse someone of calling you a douche back within the first 30 seconds of a conversation if your trying to solve a problem. Especially if that person never did, so after this was going south I did have some very colorful words to use kind of which I used douche bag but I did not. See I like to say that kind of stuff to your face so I can get full repercussions for what is coming out of my mouth, being a tuff guy on the phone is pointless. You getting in my personal space trying to get me to back up, showing up at my work place trying to intimidate me. Your just pure class.
Now this is going on blast on social media. NO business should ever try an intimidate anyone when your company is at fault and, I really like the «go ahead call HPD» comment. You added HPD as your back up to intimidating me because you work with them awesome. As if HPD does not already have enough issues to deal with then a TOW truck company dragging them into their poor business practices.
4÷29÷2015 12:56 In response to the owner. Owner shows up in force, with in 30 seconds accused me of calling him a douche bag on the phone which never did happen. Get in my face and continues to approach me. Is not a fairy tale got a witness to it. What I did say is you will no longer be doing any business here. Simple reason your unprofessional and damage property and tried to deflect blame. Tale of events, I called you to notify you, that resulted in how come took so long how am I supposed to know who did it in a very condescending voice (basically implied did the damage myself). You raised your voice first at me so in turn I did the same to you don’t expect me to back down. If you where professional and polite I would do the same.
Then you show up here and pretty much the same thing, once you started accusing me of calling you a douche bag and subject was not about actually handling he situation. I told you to leave why should I waste anymore of my time. By the way I told you vehicle in question was not on property you decided to show up in force, knowing there was no vehicle for you to look at. Your intent is clear.
Great this is an idiot claiming I demanded cash, yup got a witness to that. I do, in fact many vendors have offered me cash in exchange for work. I proceed to tear up their bids and delete contact from my phone. This is an old school business practice that I do not condone. Trying to flip this when I never asked for money, use your brain I had no picture or car to show you damage (she is at work with here car). So I’m gonna ask you for cash lol what a clown. I was mad now this is funny.

Empire arrived within the hour. Koko was our driver today. He was efficient and took pains to be gentle with our car. I appreciated that and gave him a nice tip.

Thank you for that excellent response, I can definitely see your «excellent» customer service shining through. We cut out the third party completely and dealt exclusively with your company. So I understand that you may be 24 hours but maybe you should reinforce that with your operators because we were given an «appointment.» Finally, my review is not supposed to be hurtful but honest.

Empire is great to work with. We called them last minute both times we used their services and they were so accommodating and quick to help. The first time we used them, we had a container shipped over from the mainland that had 4 recreational vehicles in them. Prior to shipment we secured all the vehicles with 2×4 blockings to ensure safe travel and when the empire driver arrived we hadn’t finished removing the blockings yet. He jumped in the container, grabbed a tool, and helped us knock them out and had all our vehicles safe and sound in the driveway within an hour. way above and beyond our expectations!
The second time we needed these guys in a pinch when a fuse went out and prevented our vehicle from starting. It was late at night and once again, within 30 minutes, they had a truck driver out to haul the vehicle back home. Friendly and efficient service from these guys… highly recommend.

MATT and his crew are very experianced. They can tow any type of car. I would reccommend these guys to all of my family and friends. Great service and attitude is what this company gave me.
Thanks,
Jack

I had call to inquire about having a Winnebago motor home tow from ha aula to waialua. This was the only tow company willing to see if they had capacities to do so. All the other towing companies I called just wrote me off n said no. Spoke to an awesome worker matt who was so patient n work with me to see if it was possible. He even offered to come by the property on his own time to see if the badly condition trailer was towable. Such great customer service n care! This will be our go to towing company from now on! Highly recommend them for all your towing needs!

The gentlemen at Empire are friendly, honest, and quite frankly pretty awesome. Usually towing experiences are something that everyone dreads but these guys are a different breed. Highly recommend Empire of you need any sort of towing or roadside assistance!

It was my first time calling a tow truck and having to tow my car and I’m glad I found this company. They are really quick and very nice. Came to get my car less than 20 minutes since it was near that place. Since my car was lowered, they had a special equipment for those type of cars. Very great cust. service and gave the guy a good tip for helping me with my car. If you’re lookin for a tow truck, call them!

Great service! I just got our truck towed by Empire earlier today and was told it would take up to an hour for a tow truck to arrive, the guy showed up in twenty minutes! Didn’t have to pay for anything thanks to USAA!

My sister and I just got our truck towed by Empire earlier today. Get this – we were stuck on the H3, just out of the tunnels heading west-​bound… and we needed to get the truck to MAKAHA! I called and asked (with an apologetic tone) and the person on the phone rather merrily said, «sure, no problem!»
Of course the price was going to be a bit much (I actually thought it was a great deal,) so the man even had the courtesy to double-​check if our insurance would cover it (it didn’t.) I thought that was very nice of him to make sure before taking our money.
Since we had a truck, the guy had to send out «The Wrecker.» I don’t know why, but I am utterly smitten by machinery and I thought it was so neat… name and all. I had only ever seen the smaller tow-​trucks that lift the front-​end of the car, never one that put the entire car on a flat-​bed.
Anyway, The Wrecker got to us in 40 mins, which is just under what we were told. The driver (whom I assume is Matt by the reviews) was friendly, jovial and courteous. He mentioned cheerfully that he can’t see himself doing anything other than driving The Wrecker and you know what, I think that’s awesome. That right there, people, is the best service you can get: service from someone who loves their job.
We got hooked up and on our way in no time. When we got to Makaha, Matt even helped us push the truck into place. Sweet! As a side note my sis and I thought he was kinda good-​looking, (if you’re into local hapa-​kine-​boys) – lol.

Great service! I was told it would take 70 minutes for a tow truck to arrive, the guy got to my house in 35 minutes! Didn’t have to pay for anything thanks to paying $ 5 every 6 months to Farmers Hawaii. :)
Also my car got to the shop in the exact amount of time it takes to get there. :)

My apartment building has a 6’6″ height clearance but Empire was able to come out with a tow truck that could clear it. They said they would arrive within an hour and they did. He was courteous, friendly and obviously knows how to handle business. Will definitely be calling them again in my time of need!