The Grounds Guys

BELOW AVERAGE PROVIDER OF LAWN SERVICES
A couple of months ago, I received an email bill from Ground Guys.
I called them and asked them why they were sending me a bill.
They said they purchased my current lawn service company and now I was their customer.
What? — they just send me a bill and don’t notify me that they are going to be on my property performing services?
I figured that since this was their level of customer service — that it would be the same with the delivery of services.
And after a month, it was.
Each time they cut and trimmed, there was a different team — and services were not consistent.
I called them twice and left a message with a woman each time.
There were no returned calls.
Finally after sending a cancellation email, the Account Manager called.
What? They have an Account Manager and his job is to return calls — and he is only calling me now because he is trying to salvage my business.
After further research, I learned that Ground Guys locally is a franchise without standardized workflow or policies across the franchise system.
In other words, look out !