Grande Communications

I’ve about had it with this company. We moved here Saturday and was suppose to have a technician Saturday between 5−7pm. They show up 5 apparently, when my movers were outside and left before I got there at 5:10. They spoke with my movers. The movers told them we were getting our keys, one street over. When we got to the house and heard they came and went we lost it. There was no phone call, just a call from Grande to reschedule at our convenience. Are you kidding? My husband and I moved here because of job relocation. He needed that Internet in order to prepare himself for work Monday morning. After talking to their customer service for over an hour, there was no solution except the guy can come out Monday morning between 8 – 12.
Well, we’re already mad at this point. Now it’s Monday morning and I just received my second «call and reschedule at your earliest convenience.» Grande called to confirm my appointment and that the technician would be here between 9:30 and 10:30. I confirmed. I am here. I haven’t showered, I haven’t gone outside, I am patiently waiting because I know my husband needs Internet. At about 10:15 I received a call and reschedule. I call customer service again and am like — what are you talking about? I AM HERE. I AM HOME. I AM WAITING FOR YALL AGAIN. This time the lady notifies the dispatcher, says oh yah he was there 5 minutes ago, says that’s all she can do and asks if she can help me with anything else???
I’m about to lose my mind. You have one job. Just one. Why is this so complicated?!

Trash they wanted me to pay $ 100 to get set up and $ 55 a month for the service with Internet not worth it. What a joke

Their customer service is a joke. I was hung up on and passed around multiple times. They won’t let existing customers get «New Customer» pricing. Even when they email me the promotion. Their marketing and advertising is very deceitful.

Here’s my story:
I moved to Waco and set up with Time Warner initially and was happy with the service for 6 months. I then moved to Hewitt and Was set up with Grande. It was okay for a time but it had disconnection problems. The tech showed up three times within one month to investigate. Of course, each time, the internet magically worked and the same issue appeared again. I soon learned to just reset the modem and it usually worked but who wants to do that several times a month? After those problems were diverted, I noticed an advertisement for Grande customers to get 200Mb download speed for the regular starting price of $ 70. So like a normal american, I was greedy and wanted more bandwidth for my buck. I called in only to get a chance for an upgrade to the existing promotion for a said «$ 80.» I was not happy with that answer but I did the upgraded like a normal american. A few weeks later, my bill hit my email account «you got bills!» I then acted like a normal american and check for the increased price. It was there and it was more than intended. A whopping $ 90! «Thieves!» I said aloud as if I were now a medieval king. By the way, I’m not a medieval king; I’m an IT. So using my IT expertise to my advantage, I did a speedtest. Would you believe that I got the same 50Mb/​s as I was before? «Well f*ck me two ways till sunday» I pondered like a normal texan. I felt scammed. Needless to say, I went running back into the arms of Time Warner and for a great package deal, I will be able to catch all the sports games I’ve been missing for around the same price.
Moral of the story — ‘MURICA!

THE WORST CABLE COMPANY EVER ! You can’t get half the channels, NOT HD service, they won’t call you back, issues with system, OLD shows, lousy guide and view. Just a few of the many issues with a sub par system. I don’t understand how management can sit back and let the company run into the ground. It’s just a matter of time!
Go Time Warner!!! You have no competitive worries !

Is there less than 1 star cause that is what they deserve. I have paid them for 3 years and if I was a new customer I would get 10 times the internet speed I get now and 2 new more TiVo boxes for less than what I pay now! If I want those things I have to pay 10 more than I pay now! You call no one wants to help you in sales and its a 2 hour wait to speak to a supervisor! You don’t stay in business by screwing over your loyal customers I would rather have no cable than be strong armed into a car payment’s worth of crap cable!

40MB Download
5.xxMB Upload
(And that’s on wifi using my iPhone!)
Thanks to ‘Grande Communications’ — They do High-​Speed (Coaxial Cable) Internet, Home Phone (Which is set up basically like VoIP) not that anyone uses landlines anymore, & they also have a very good Digital Cable TV Service with a consistently excellent TV Picture, a FREE TiVo Cable Box with service, up to 4 of 5 can be set up in different parts of the house for different TVs, & finally, on top of their really good, competitive pricing & available premium channels, their Customer Service is absolutely top-​notch! Even during initial installation, they do not rush through the job, they have actual Grande Employees with proper photo I.D. badges to identify themselves. They don’t leave until after they’ve gone through ALL the checklists to make sure everything you requested is working properly, that you fully understand everything you need to know to use the service right away, immediately. He even gave me like 3 or so days of ALL the premium channels because he knew he could leave it on & that the system would catch the error within a few days. This was also the first time for any Cable Company that I didn’t have a major problem just moments after the technician left. Their call center customer service is also the best I’ve ever dealt with. They are actually knowledgeable & fully trained. Most Cable companies rush their employees through extremely important training & focus mostly on sales & trying to upsell customers. I highly recommend them!

I just noticed my original review and saw it is dated for the speed. I currently have the 120MB plan and it is consistently that high. While the prices aren’t cheap, the cost is still lower than I would pay for the same connection in Austin or Dallas.

166.00 for cable, internet and phone is outrageous– We have been customers with Grande for 15 years-​They continue to jack the prices up– The customer service at the Waco location was terrible– The tech guy could not get out to replace the modem for three days. So I took the modem to the store on Imperial– the lady was down right rude and made it obvious she had better things to do than exchange my modem– I am researching other options and believe it’s time to change providers–