Enterprise Rent-A-Car

I used to rent cars all the time at Enterprise because I traveled a lot for my job. This specific branch was always fantastic (I do not like the branch on Waco Drive). I never had a problem with them, they always had my car ready and waiting, The employees were all fantastic.
I did just rent from them this week because my car was getting a repair. I had no issue with the rental car. I did have a very alarming issue when a very old man came to pick me up and take me to Enterprise. It was maybe 2 – 3 miles between Enterprise and Service King. In the space of that time the driver turned left at a green light directly into oncoming traffic. Three cars had to slam on their brakes and we had to reverse out of the intersection. The old guy said that he thought he had a green arrow. I decided to let it go, since everyone makes a mistake. However, 2 minutes later we were on the I-​35 access road and he completely blew through a red light. It wasn’t yellow turning red. It was a solid red and he didn’t even see it, or slow down, or notice at all. It was scary. I did report what happened to the assistant manager on duty, and she said she’d talk to him about it. However, I think he probably shouldn’t be driving customers around at all. That happened in the space of a 3 – 4 minute drive — I can’t imagine what would happen on a longer drive. He was a very nice man, but he really scared me — twice. Unacceptable.

This is the BEST place to rent a car. I have traveled allot in my life and rented many many cars from many different company’s and this Enterprise is the BEST OF THE BEST! Great customer service, knowledgable staff, and easy to work with. I would recommend this Enterprise to EVERYONE.

This place must have had a management change because my experience was wonderful! Pick up and drop off was fantastic!
I reserved online, I didn’t realize using a debit card locally required a few other documents. But thankfully the management was very flexible! Scheduling a pick up was a breeze, a older gentleman picked me up and was very friendly and right on time.
I rented a 2014 Sentra for a short trip to Lubbock and back. The staff was really personable, worked well together and worked well under stress. The lobby was full of customers for pick up.
I turned in my car 2 days later, the staff found me a cheaper rate so I got a return! The same older man took me back to my house and he remembered all the details of my trip. The staff also remembered about my trip and asked me how it all went.
I highly recommend this location, you may get better rates if you book locally by giving them a call!
Also, this location may be expecting some imminent domain with the 35 expansion coming up 35, but give them a chance. You won’t be disappointed!

Made reservation one week in advance including a specific time I’d get the car so I could get to work on time. On the day/​time I was to get it, they said no cars were ready, so I had to wait 15 minutes until they cleaned one.

The store Mgr. would not wait 5 min after they closed to bring our broken car an change it out

We rented a car from Enterprise in Fort Worth, and about 5:30 on Friday night, the dash board started acting like it’d been taken over by poltergeists. We called our original location and were referred to this location. We were about 30 minutes away from the Waco location when we called to let them know that we were on our way. I spoke to a guy named Brian, who our original location said was the manager. He basically told us they closed at 6:00 p.m. and wished us luck getting there.
We called at 6:03 to let them know we were almost there. We got no answer, so we had little choice but to drive to our destination. Seemed to us that if the folks at the Waco location cared about their $ 15 000 investment, then that was their call. Fortunately, we made it safely (our dashboard still spazzing out, of course). Special thanks to Carlos in Marble Falls and Nary in North Richland Hills!