Discount Tire Store – Waco, TX

I had Michelin Pilot Super Sport tires put on my car last week, and while the tires are great, the service left something to be desired. The staff were not very knowledgeable on the performance tire selection, and I had to guide one of the employees through their own website to order the right tires!
The tires took about a week to come in, and then when I took them to be put on, it was around an hour wait. Not too bad, but then I walk out to my car to find they had not even cleaned off my wheels. That was a really poor display of customer service. I spend over $ 1200 on tires, and you can’t even clean off the grease you left on the wheels? The staff also seemed very rude, and seemed in a rush to get me out the door after getting my money. I was extremely disappointed, and assure you I will not be going here again. I will pay more just to avoid this place, and actually get a good customer service experience!

Fair prices, good tire choices, fast work. I made an appointment and they did the work on time and on price. What more can you ask for?

Customer service is great! I was helped quickly! Try to get here early, because they have a high flow of customers.

Wait time is TERRIBLE. If I could do a 0star review I would. So glad I have 4 new tires so I won’t have to worry about this for a while. NOT COMING BACK.

Each time I’ve stopped here I’ve been helped quickly. You can call and make appointments if you need one. They’ve been more than helpful with my calling in a thousand questions.
They will rotate your tires for free with any other services or for free without another service I’m sure. The men there are helpful and very quick. They do tires and not much else.
They do at times have sales on certain brands at certain brands.

I ordered tires from Discount Tires online on Sunday, made an appointment for Friday morning (they were supposed to be in Thursday), and guess what? No tires! No phone call to let me know… nothing! What are they? Twelve? This is supposed to be a business. Act professional!

They fixed my sister’s spare tire for free, even though it wasn’t bought there. It was last Saturday and they were busy, so the 2 ½ hr. wait is understandable. We left it there and she picked it up later. When we went inside, someone helped us right away.

I love Discount Tire. I’ve been a customer for almost ten years and I wouldn’t think of going anywhere else. They’re fast, they’re friendly, their prices are competitive, and they treat me like royalty whenever I’m there. They could (and should) write a book on what superior customer service looks like.