RadioShack

Super helpful employees. I ended up not needing converters and cables I bought. Had no problems with return. They were very knowledgeable with A/​V tech, scaling standards etc.

The customer service here was the best. ARMANDO went above and beyond to help me select a new phone and service provider. I took forever to decide and he was the most patient person on Earth! I Love this store and Boost Mobile. I’ll be back!

Dont ever shop here!
Went in to make a return. I was told at the westwood location that if i am not satisfied in any way i could return the phone i bought for a full refund. I found a better phone way cheaper at best buy so i go to this location to make a return. The staff here treated me like i was a criminal and tell me they can only make returns on defective products which is not the policy at all, ive been shopping at radio shack for years. Went back to westwood and made my return no questions asked. Wish i could give this place negative stars. I definitely will not be back

Very unprofessional rude and mean !!! The manager name Nazz need to quit his job !
Me and my wife we got 2black iPhones from them with new activation and after 2 weeks later we decided to change one of our black Iphone to another iPhone but the white color because we weren’t happy with two black ones and at the time we bought the phones they told us once we get the white one you actually can come back and exchange it but make sure you don’t pass over 30 days. After 2 weeks later we almost had to call the cops or the news Channel on them because they wouldn’t exchange it .they would lie to is constantly come back tomorrow the manager is not here oh you gotta come back another day. Well Eventually they did after argument with the manager and after 3 times going backto the store !! Horrible store and I hope they will close that store and yea poor employees seems are scared of the manager and the owner. One of them name Rudy I believe told me that if I exchange the phone my manager will be mad at me because he is loosing money. What a mistake that place is. I wish I could give them –0 stars.

I’ll put it this way for now– based on the horrible customer service I’ve received both in this store and from the district manager, I totally see why Radio Shack is losing market share and closing stores.
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Things happen, mistakes are made that are no one’s fault. But the lack of interest in doing anything to help me out or to keep my business is quite shocking. They’ve clearly never heard that the customer is always right.
It was against my better judgement that I decided to shop here in the first place. I stopped doing so years ago. I will now return to my policy of avoiding this company like the plague.

The employee named Naz was the most helpful person that I have encountered at any business in a very long time. He went way out of his way to make sure I found what I was looking for. He called 5 other radio shacks until we tracked down my item. Hard to find that kind of service these days.

I wish I could give this place 0 stars after our experience tonight (my boyfriend wrote a separate review about the same thing). Basically, we went in to get a very simple adaptor and were browsing in the section we were in.
At one point my boyfriend pointed out a receiver that’s similar to one I just purchased for my business and we looked at it for about 10 seconds before focusing again on what we came into the store for but apparently that was enough for us to be accused of stealing a receiver that one of the employees claimed was missing when we went up to the register to pay for what we came to get in the first place.
My boyfriend tried to diffuse the situation and was quite polite, offering to let the employee look inside his backpack but then the man started to get really rude, saying that it was his right to ask us to open his bags and implying that *I* had taken the receiver. That was when my boyfriend said that we didn’t need the item we were trying to purchase (which was worth more than what we had supposedly stolen anyway) enough to put up with being treated so rudely, to which the employee replied with something along the lines of «that’s what I thought», and basically continued to accuse us of stealing.
I really hope he cares enough to go back and watch the security footage, which will obviously show him that he was wrongfully accusing us and being an ASS about it to boot. I’ve never been openly accused of stealing anything in my life and I don’t understand why anyone would want to shop somewhere where the employees are so rude when they can get a far better electronics selection down the street at Best Buy, which is exactly what we’ll be doing from now on!

I don’t think I’ve ever had a worse customer service experience. I had a question about a pretty expensive home phone system that I was ready to buy. So I stood there along with a bunch of other people for about 15 minutes, and this one guy working there just ignores us and keeps going in the back to chat it up with someone, laughing and talking about personal stuff. When he came back after about the 8^th trip in the back, I asked «Hey, is anyone else working today?» «No only I» he said very snidely. «only I?’ (very snide and strange choice of words).
Obviously, there was someone else there, and when he walked out, it was obvious the first guy was lying. Anyway, the second guy had an even worse attitude than the first one, basically making everyone feel like they were idiots for asking anything. I wanted to know about the GHZ of this phone system before I bought it, but ended up putting it back and going down the street to another store.
Before I left, I noticed a pattern of several customers feeling like they had been ripped off by the store’s policies and things the manager had said to customers before when they bought items. I think the guy’s name was Mel. Super arrogant and seemed to enjoy telling customers «no.»

Came here for an audio cable for some Bose headphones since the cable on them was kind of shot. They of course didn’t really know what to give me so I tried one anyway. It didn’t work and I returned without any hassle despite it being opened, which was nice.
The main reason I’d give this store a poor review is for the rudeness of the manager I saw on display towards a fellow employee. Seemed like it was a conversation better suited in a closed room than in front of customers.

it actually makes me happy to read the numerous negative reviews for this place after buying a defective item and then not even getting a full refund. there is only one person working and is incredibly slow. ripoff

I admit I was kind of shocked by the appalling overall star rating here. Then I was glad to see that most of those negative reviews are from years ago (when this place was absolutely shit!). Alana I’m sorry that happened to your friend. That is pretty crazy, and you should contact corporate or something.
I came here on Saturday (⁷⁄₂₈) to get an Iphone (FINA-​FLIPPING-​LY!). I was helped out by Luis who helped me set everything up, explained the tech service that Radio shack provides free, explained the apple care, and who helped start the transfer of my old phone number (which is taking forever: T but that is just between the 2 companies and is of no faults of Luis’).
He was a really good associate, and very helpful. My mom came with me to help with the process (aka drop the $$$$$$$ for the phone) and now after seeing what it does and how simple the set up process is she is considering getting one.
When she does I know who she will go see to set it up. Go to this shack and ask for Luis to help you.

Wish I read the reviews before I went to this RadioShack. Ok so I was in need of a phone after losing my phone last month. After having such a great experience with Radio Shack in San Diego I decided to head to Radio Shack again, ofcourse it was the customer service that I remembered most. Needless to say this store did not possess the same level customer appreciation that I was branded with on my previous experience but quite the opposite. The manageeer was standing outside the door. Smoking learing through the window of his store, the cashier when I enetered was clearly very displeased with her job and one could clearly question why she was wearing the uniform because shee was clueless. Okay so I knew what phone I wanted and asked for the phone specifically, the cashier went to retrieve the phone and came back to the desk. She proceeded to upsale me, a tactic I am all to familiar with, but the thing is I probably would have purchased the upsale if the tone of voice came with the same motivaation and interest that the founders had when they envisioned selling to the public and branding their business. Ok, so I turned down the offers and then the manager approaches and tells me he couldn’t sell me the plan unless I purchased the service for the povider from them, I replied that I am already a customer of the provider and I did not need a plan. He the said well I am sorry, but I can’t sell you the phone… lmbo. Okay so I went home and decided to give them the benefit of the doubt, maybe they were having a terrible day. So I went home and a week later I returned with bill showing I had an account and I wanted to purchase the phone, he would not sell me the phone unless I purchased the ad ons, so it was clear at this point that they were not having a bad day that although the store was empty on both occasions, sales was not an issue of importance but rather diversion was, so I was referred to BEST BUY accross the street by someone, and I got the phone that I wanted withouth all the drama. I would have beleived him if that was the company policy but fact is not even a month prior I purchased a phone from Radio Shack in San Diego without a contract or ad ons. Oh Radio Shack what is all about in this store!

I’ve always found them to be nice here. I needed a certain type of clock battery, wasn’t sure about size. They let me try the battery out before I bought it. And returns have never been a hassle. They have even installed the battery to my wife’s watch, just out of customer service.

DO NOT GO TO THIS RADIO SHACK! Those jerks do not deserve anyone’s business. I needed to return an item that had been previously exchanged. This location refused to honor the date of the exchange and would only go by the original date. The date they were supposed to go by was clear as day on the top of the receipt. Furthermore, when I went in the first time to exchange the item (which did not contain directions), I specifically told the clerk to make sure to print me a new receipt — he wanted to just hand me the item — so that my date proof could be on there. When I went back to return he acted like he didn’t know what I was talking about. The manager — Mahmud Choudhury — was completely useless. The jerk just kept repeating over and over that it was exchange only.
The customers in the store told me to go to another location. I tried the Radio Shack in Santa Monica and they accepted the item without any problems.
I plan on finding out whom to turn Mahmud Choudhury into because Radio Shacks should not be operating on such different policies.

Very rude staff member and shady business practices! I am shocked at what I just experienced at this location. I purchased two Magic Jacks at this location yesterday only to find when I got home that they were both used and still registered under other people’s names. What a waste of my time and what a violation of the previous customer’s privacy. Not just one Magic Jack, but BOTH, revealed another person’s home address and email on my screen. Once it has been registered under someone else’s name it is impossible to re-​register under your own so I had to return the items today. At the very least, I was hoping someone could explain to me why they think it’s okay to sell used, useless items as if they were new. Instead I got Joe talking over me, full of attitude, and unwilling to apologize or provide an explanation. The assistant manager on duty, Kareen, just told me that she was subbing today and this was not her home store. I had to ask her twice if she was going to allow her subordinate to be so shamelessly rude to a customer. I got my refund but left in shock at the way I was treated. I advise that you avoid this store at all costs. Best Buy is just down the street. Don’t waste your time and money at this shady place. But if you do see Joe, remind him that he works in customer service.