Wingate By Wyndham

We had booked this hotel for our guests for our wedding which was occurring earlier in the evening. Leading up to the wedding I ran into nothing but issues trying to book accommodations because normally when you give a hotel a great deal of business they should accommodate you accordingly. Eventually this was the case but it was like pulling teeth for months to get ONE room comped for the bride and groom! The bridal party arrived the night before the wedding for our stay. We had a few rooms booked for that night, one being a suite. The suite was a nice size and clean, I will give them that. However, they have a king size bed and a pull out couch. They provided no bedding at all for the pull out. We called down to the front desk where the concierge told us that they didn’t have any extras. We took a trip down to the lobby to speak to the lady behind the desk in person to explain that was not acceptable we had someone who needed to sleep on the pull out. She was extremely rude and then said «I will go find you one.» Why do I need to insist on something like a blanket and pillow? She came back (after 30 minutes) with three old crunchy blankets. The next day, Friday, the day of our wedding started off a little rocky with the hotel staff. We all attended the continental breakfast early that morning before we started our day. When we arrived there was hardly anything left at all. We had rented and paid for the use of the shuttle service for our guests and bridal party. The real trouble began after our wedding reception was over. The driver, who was a different guy, different shuttle and different company arrived at 11:30 exactly. We were told we would have the shuttle for two hours. They would make as many trips as needed until all of our guest were back. This didn’t happen this way at all. While we were in the middle of saying our goodbyes one of our groomsmen ran inside and told us that the driver of the shuttle came out and told them to get onto the shuttle if they were going back to the hotel. He said he brought a larger vehicle and he was only making ONE TRIP back to the hotel. If we did not get on then we would have no ride back! My mother in law put it best, we felt as if we were in a fire drill. Everyone started running around gathering all of our belongings and we had to totally ignore some of our guests who were trying to say goodbye because we were all scared we would have no way back to the hotel if we didn’t get on the shuttle at that moment. My husband and I were both very upset that this was the situation we had to be faced with on our wedding night! We both went out to address the driver and he told us the same thing that our groomsmen had just mentioned to us. He had our guests sitting and standing up just so he wouldn’t have to come back for another trip. The kicker here is there wasn’t enough room for about 6 of us who were left to figure out how we now were getting back! Two being my husband and I, the BRIDE and GROOM on our wedding day! We caught a ride with a guest who’s car was at the venue. We ended up arriving to the hotel before the shuttle service and I went right up to the front desk and told the employee how awful our experience was with that driver. She apologized but did nothing to fix the problem. After all was said and done we reached out to management a few days after the wedding. We explained the entire situation to them and how we are not the type to situation to them and how we are not the type to take it to this level of complaining if we didn’t feel it was necessary that something should be done. We were told by management that they would look into it. Days later, I received a totally inappropriate email from this driver/​owner of the shuttle company to my PERSONAL email address. Which means that the hotel management, without my consent gave this man my personal information so that he was able to contact us about our review we left with the staff. He made up all of these lies to try and make himself look like the victim that night. He copied the hotels management as well to try and make it seem as if WE did something wrong in this situation instead of him. We sent another email to the hotel to address the fact that they gave this man my personal information without asking and never received any contact back from them. Bottom line, I have NEVER in my life experienced such unprofessional people. I would NEVER stay at this hotel or use the third party shuttle service again, nor would I expect anyone else to unless they want to be treated like my guests and I were. It’s a shame that we brought in all of this business and it was such a joyous occasion for us and all because of a few rude, unprofessional and ignorant people we ended up in this situation and had to apologize to all of our wedding guests on their behalf. This is the first review I’ve ever felt the need to write good or bad. My experience was just that disappointing.

Generally okay but not impressive. The best part was the staff. They were all nice, friendly and helpful. The hotel seems a tiny bit dated (stained carpets etc.) but fairly clean. The breakfast is an exact average of the chain hotel breakfast. Fine, not fancy.
Some things were subpar. The TV remote barely worked. When I first turned the tv on, the volume was up very high, but the remote only worked from one very specific angle, so it took forever to turn it down as I waved the remote around, trying to find the sweet spot. It was late at night and since I could hear other people’s tv’s, I assume they could hear mine, so the volume must have been irritating to neighbors (until I finally managed to turn it down). For the same reason, I had a really hard time changing the channel, and I was exhausted, so I finally gave up and watched a Tom Hanks movie from the ’80’s about him being an ad exec or something.
The room door wouldn’t open unless you jiggled the handle a very specific way. My husband finally got the hang of it. I never did, so I had to wait for him to open the door every time we came back to the room. There was no «do not disturb» hanger either. No one bothered us, but it’s still something that should be available.
The toilet didn’t flush completely, requiring two flushes. And there was a lag time to wait before the second flush would work.
When the room was cleaned, our pajamas were left in a heap on the chair. This wouldn’t have bothered me if the chair had looked clean, but it didn’t, which is why I had left my pajamas on the bed instead of on the chair in the first place.
The pool was small but looked clean and decently maintained. The gym was a disappointment. Of the treadmill, elliptical machine and stationary bike, only the bike actually worked– and only sort of.
Overall, adequate for a brief utilitarian stay — I mean, there was a bed and I slept in it, and also took a shower, which are the basic reasons one gets a hotel room– but if I needed a hotel in this area again I’d look elsewhere.

Good place to stay.
The front desk clerks were friendly & helpful.
The room was clean, the bed comfortable, the Wi-​Fi pretty decent & my stay was uneventful.
They have a gym, an indoor pool & guest laundry.
There is a computer & printer near the front desk if needed.

At the Wingate by Wyndham, throw your expectations away because you will be greatly disappointed.
We reserved a room weeks in advance and were promised a room with two queen sized beds for three guests. When we arrived, the check-​in process was easy. They asked us if we needed two beds, and we did. As we walked in, we noticed one queen bed and a couch. As we entered the room we got a phone call asking how the room was. Obviously, I told the woman that we expected to have to beds, instead of a bed and a couch. This was not what we were promised/​guaranteed. She said there was nothing they could do, so we bit the bullet and stayed in the room. Our travel agent contacted us to make sure everything was up to snuff, and we notified him of the couch/​bed misconception. He immediately knew that this was incorrect and called the front desk for us, and then minutes later we get a call that magically, they have found a room to switch us with.
After dealing with switching rooms we left promptly after unpacking yet again, and returned around 10PM. The room seemed a bit warm, so we turned our A/​C on 65. The next morning, we woke up sweating. We turned the A/​C down even further, and figured we’d keep it on until we got home to see if it made a difference. When we returned after a day’s worth of activites, the room was still as hot as the night before. We called down to the front desk and they notified us that their maintenance man was out until the morning, and that they would notify him of the problem. Great. Another uncomfortably sweaty night. A few minutes after we made the call, the two front desk women that were there came up to our room to play around with our A/​C. They pressed buttons, turned it on and off, and claimed that it worked fine. Firstly, you are not the maintenance technician. Secondly, when an air conditioning unit is set to 60 degrees and is blowing out 80 degree air, it is not working fine. Another frustration. The maintenance man came in the morning as we were headed out, and he was very nice. He got the problem fixed by the end of the day. Kudos to you, maintenance man.
There were two times in which we did not receive turn-​down service. This means we had no fresh towels. They apparently had so many people staying in the hotel that they couldn’t give us extra towels, instead we were provided pool towels that reeked of chlorine.
The breakfasts here are very bland and average. Keep in mind, they do not have an actual kitchen with a cook in order to prepare breakfast. They have a front desk employee from the back that cooks the meals on hotplates in an adjacent room. Every single morning, they ran out of food. Stick to the yogurts and toast, versus the frozen egg patties. This hotel is absolutely unable to keep up with demands. If you can’t provide a continental breakfast to all guests when at capacity, don’t offer one. Same with the towels.
The thing that really got me going was that hotel management was perfectly okay with having rowdy guests, and not doing anything about it. At night, we were ding-​dong-​ditched by several kids on our floor, had to endure the room next to us screaming and beating on the walls for all four nights, and not to mention I was ASSAULTED at breakfast. Five or six kids of the same family that were running around in the breakfast hall cut an elderly man in line for the waffle machin. The man, very politely, suggested that the kids make two waffles, cut them in fourths and share. If they wanted another they could come and make another, versus waiting two minutes per waffle for each kid, in order to be more efficient. A few minutes later, a woman (assumingly the mother) comes out of the elevator and starts screaming at the man and his handicapped wife for making the suggestion to her brat kids. This was a distraction to everyone in the dining hall. The bantering and screaming continued for two minutes, as the woman would not listen to the very ineffective manager and continued on. Until I stood up and asked the woman if she was done with the yelling. I confronted her and said that there are families trying to enjoy their breakfasts, and if she wanted to continue could take the matter outside. She apparently didn’t like this, came over to my table and got in my face claiming that «it’s not my business» and that «you don’t know my kids.» No, I don’t know your kids, but when you interrupt everyone’s breakfast, it becomes everyone’s problem. She then proceeded to grab me by the neck and physically assault me as the manager stood there and watched. This was absolutely unacceptable. The police were called and the woman was escorted out, however the manager was extremely rude, did not offer assistance of any kind, and seemed to be okay with this type of an altercation.
NEVER, ever, will I stay at this hotel again and risk my physical well-​being, nor waste money on a hotel that is understaffed, does not live up to expectations and promises, and cannot keep up with basic demands.

For a hotel in this price range, it’s pretty stellar. New, clean, fairly quiet, comfortable beds — that’s pretty much what you’re asking for & getting. Front desk — super friendly. Maintenance staff: super friendly & helpful when busting in to the room safe my son locked his shoes in. Dont ask .
Pool smelled very chlorine-​y, but still needed a good scrubbing. Free continental breakfast: totally what you expect and receive at any of the similar style hotels. Free wifi

The first room they gave us had a broken heater, so they upgraded us to a deluxe room which was very nice of them. The difference between the regular room and the deluxe was that the deluxe had a couch. The toilet in our new room was pretty bad and required several flushes to clear out… but I didn’t feel like moving again and we were only there for two nights so we stuck it out. Continental breakfast was fine, what you would expect from any hotel that offers one. We were there with a bunch of other people for a wedding and the hotel staff were very friendly and accommodating and allowed us to hang out in their common area and never made us feel like we were bothering them. I don’t know if I’d ever have a need to stay in Voorhees again but if I do I’d come back here!

So disappointed. Room reeked of stale tobacco and both the room and the eggs were ice cold. And… no wake up call as requested

The hotel was clean and the staff that I interacted with was friendly. You can smell the chlorine for the pool when you enter the hotel lobby. While I didn’t use the pool, I like that there is an indoor pool, because this area gets cold in the winter. It would be nice if there was a courtyard or outdoor area available.
There was some noise in hall, you could hear our (admittedly loud) group from the end of the hall with the door closed. I didn’t hear anything from the hall in the room (probably because we were so loud). The King room was pretty spacious, with a sitting area and a desk. Enough for a bunch of people to hang out in relative comfort.

The hotel was very clean. The staff was very nice and friendly. Continental Breakfast served until 10:30 am. The pool is open until 10:00 pm which is great.

Had a business meeting in the area, so we stayed here for 1 night. The hotel is relatively new and very clean. The girl who checked us in at the front desk was very friendly and helpful with directions.
There is complimentary continental breakfast & FREE Wireless Internet. Huge bonus there.
The fitness facilities are adequate and there is an indoor swimming pool! Too bad I’m not staying here long enough to use either one of those amenities.
Great value and good place to stay if you’re in the area.
Will I return? If I have to return for business, you bet.