VinnyCleans Mobile Detailing

Never showed up as scheduled and will never use them in the future for being so disrespectful of my time.
They don’t deserve any stars but apparently you have to give them something to post!

Same exact thing happened to me as to Zeeshan K. on 2÷28÷2013. First appointment scheduled for almost 4 months later, then 2 cancellations, then today– nobody called, nobody showed up, and nobody answered my call or returned my call. Groupon gave me a full refund right away, and said they were having trouble contacting the company.

Horrible experience. Don’t do it if they are even still in existence! Their phone number is still connected but there is no response to phone or email. They cancelled once then rescheduled and never showed up.

DO NOT USE THIS SERVICE.
I also was redeeming a groupon.
I scheduled my appointment for November 23^rd 2012. The *day of* the appointment an answering service called me stating they were going to have to cancel and reschedule. The next available appointment would have been in January.
Not wanting to have my car detailed in the middle of water, I decided to move the appointment to to March 23^rd (today). Yesterday, the 22^nd, I received an email from them confirming my appointment. Today, 35 minutes passed the appointment time, no one has shown up or called. I called them and left a voicemail. No one has returned my phone call.
I just want a refund and to forget this awful experience. I wrote to Groupon explaining the situation, I hope they will refund me.

I bought a Groupon for VinnyCleans and pretty much had the same experience as others. I think giving these guys even 1 star is overrating them.
I initially called to schedule my appointment in early September, and they didn’t have anything available until nearly 2 months later in late October. I thought that was kind of ridiculous, but I went ahead and scheduled it anyway.
The MORNING of my appointment, I get a call that they need to move my appointment. To when? To January?! Are you kidding me. How are these guys backed up for 2 months every time? Anyway, I figured I’d go with it anyway since I had already paid for the groupon.
January comes around and guess what, I get a call saying that it was «too cold» for them to come out so they’d need to move it again, to February this time. It really wasn’t THAT cold, but I understood anyway.
Now February has passed and this time I didn’t even get a call from them saying they need to cancel or reschedule or anything. This place is completely unprofessional and isn’t even worth looking at.
The only good news was that Groupon is awesome and refunded my money right away without any questions asked.

Like all of the previous reviewers, I have had it with this company.
It took multiple calls and «messages left» to schedule an appointment and that was for two months later in February. Who can detail a car outdoors in February, but it was scheduled.
Even after having received a confirmation email the day before, two hours after the appointed time no one showed. I have since called LivingSocial to get a refund even though the refund will not equal the time lost and the frustration of trying to use this service.

THE WORST !!! I bought this on a groupon and like others, they no show/​no called me after making me wait over 2 months for an appointment. When I called, the Reps were going to get to the bottom of it and they too never called back. Groupon apologized and said there were LOTS of complaints and gave me my money back. There are plenty of very good car care companies out there and I’m sure this lame one will go the way of the dodo bird soon.

never spoke to anyone at the company only a sympathetic yet completely powerless answering service to make my original appt, and schedule my second, appt. both of which i was stood up for (half day work lost). now i cant get a call back from them, but after seeing this site, who am i kidding. groupon is excellent, i dont blame them, i blame these jerks for screwing all of us over.

No show for appointments! Nobody bothered to call me to cancel and everytime I called them I got a different rep that had no idea what to do. Never again! Groupon gave me my money back.

I received a call from VinnyCleans around 8 AM asking to move my 2:30 appointment up to 9 AM. Alex from VinnyCleans showed up around 9:30 and detailed my car. He worked on it until about 12:30.
Alex is a 3^rd party contractor. Apparently VinnyCleans should be named VinnySchedules…
I’ve never had a car detailed before so I really have nothing to compare to. The car looks awesome. Better than new. He did everything except shampoo the interior claiming he didn’t have a shampoo machine. The add listed shampoo as one of the things he’s supposed to do.
I guess I don’t understand «mobile detailing» either. When I originally ordered the deal I was thinking I could have my wife’s car detailed at her office and show off a little. It turns out they are «mobile» only to a place where you can provide a hose and electric outlet.
So the car sat at my house for 2 days to get it detailed. First day was the no-​show. Second was when he actually did the work.
I’ll never use VinnyCleans again. I understand scheduling issues. I don’t understand why a service company would ignore calls from customers. I feel like I took a huge leap of faith rescheduling them. I feel lucky instead of satisfied. My opinion of the company would be very different if they would have called me back.
I don’t think I’ll ever use LivingSocial again either. I expected them to do more than offer me a credit.
Good luck!

I’ve had the same experience as others here. What a SCAM! Stay away!
Got a groupon deal, and called the next day to set up the appointment. It was set for the following week, Monday at 2:30. No one showed up. Called the number around 4 to see where they were. They said they would check with the detailer and call me back. No one ever did.
Called two more times that week to see what was going on. Again, was told they would give the message to the office (FYI: The company uses a 3^rd party schedule/​answering service, so you never get in contact with the real company). No one called me back.
Thankfully, Groupon has refunded my money.

If there was an option for zero stars, that is what I’d give these guys. This vendor is one of the worst vendors out there.
I bought a Google Offer to get my MiniVan detailed and I had an appointment for this past Monday at 2:30PM for them to come. «Alex» calls me at 2:30PM and tells me that he is running late at the first job and Vinny will call me «immediately» to reschedule. I took half a day off to be home for these guys and there is no going back.
Vinny never called me. I then called their number at 6PM on Monday and was told that Vinny would call me immediately. I called them again on Tuesday morning and was told the same thing. It’s been more than 2 days and there has been no call from Vinny.
Read reviews on the internet and make your own informed decision.

Vinnycleans is a great service. Mr. Vinny is professional, clean, and prompt. The service was outstanding. I drive several exotic vehicles and he makes them shine like new. I have tried many detailing services and in the South Jersey area he outshines the competition.

just say no!!!
horrible, or rather non-​existent, customer service!!! purchased a groupon for myself and a one as a gift for my partner to try out the service. had extreme difficulty setting up the appointments. eventually, called groupon who were able to make contact with the company. today the appointment was scheduled at 830am. it is now 1120am, and no return calls from the detailer who was suppose to be here or the owner, vinny, after leaving multiple messages with the answering service.
too bad… i manage a fleet of vehicles and thought this may be a great option to detail those vehicles. it’s not just the two vehicles vinny lost out on, but a few thousand dollars of potential business.
thank you to groupon for refunding my money!