The UPS Store

Been doing business with this UPS store since they started. Very convenient location and easy parking. The store is always clean and actually smells good when you walk in. All the staff is great and they work hard especially around holidays when it is busy. They have a notary and they do my printing along with a box for my business address.

This store was odd. The staff were waiting to pounce on you once you walk in. But after they found out what you needed, attitude shifted & were totally unfriendly. I miss my ups store in Carlsbad. I just really needed to mail this ASAP. Otherwise I would have went there.

buyer beware! on a medium flat rate united states postal service box it is 12.50 at the post office on postal way in vista. a very short drive. ups store charges an extra 9.30
wow ! I wish they had said that, what a rip.

This is based on a single experience which I hope is reflected of this location all the time.
I went in on a busy weekday afternoon to get a few printouts. I had a couple files on a usb thumbdrive and I had one on my phone google drive which I needed to email to the store.
I loved that the employees were not put off by my request to handle multiple data sources and that it was a busy period with lots of people coming in to do afternoon shipments. They were extremely helpful, fast and efficient. This is radically different from what I experience most of the time at different locations.
Attitude and proficiency are everything in this kind of business– so I would actually go out of my way to come here for services!

I came in to return ATT Uverse equipment. Jennifer was extremely friendly. As I was walking is, she was quick to notify me, she would be right with me.

They are so wonderful here! I have been here many times and am always impressed with how great of customer service they have. I’ve never been as impressed as when I heard they have a military spouse a discount while sending her deployed husband a package. They have won me over for life, couldn’t be more impressed!!!

5 stars for Customer Service!
I rolled in needing to print an item from my computer for a very important meeting. They don’t have wifi, so I was like, what to do!
The woman at the front offered me a removable drive that I could put my document on and then printed it, lickedy split! I was in and out in 5 minutes
Everyone else in the place seemed smiley and happy. A bit hard to find in the shopping center and again, no wifi, which is super weird — but! All in all, great helpful spot.

Went in. Dropped off packages. Quick service. What more do you need from a shipping place!

This place was convient for me so my husband and I stopped by. I had read the reviews, noticing they were on the lower scale but most of them were old so I said the hell with it. Well they are still true. There wasn’t a soul in the store and no one talked to us. I had to. I asked for a copy and he just stuck his hand out. I then had to ask what was the pest package for it and he didn’t say anything. I was so annoyed.

This review is more about UPS in general than this particular store. I went in to send a package to Chile, which they said they could do. It contained a shirt, a sweat shirt, and a 8×10 photo in a cheap frame. It weighed about 4 pounds. The staff was helpful and weighed and measured the package. It wasn’t boxed up so they offered to box it with extra bubble wrap, peanuts, and glass protector for $ 18, which seemed reasonable. When I asked how much the shipping was going to be, they quoted me $ 600 … I asked them to double check if that was correct, and they said that it was. I was in complete disbelief, took my stuff, and left. Later that afternoon I boxed the stuff myself and sent it through the post office with priority mail for around $ 50.
As I said, the store itself is fine. UPS is very, very expensive. I sent another item from there around a month ago. I sold it on Ebay and the quote from Ebay was about $ 14. When I sent if from UPS, it was double at $ 28.
Personally, I will never send anything UPS again. I recommend that you compare prices before you send anything with them.

The only reason my family members and I seek out UPS stores is for the notary service due to the nature of our work. Usually, they are all pretty good. I can’t say the same for this one. My husband and I have been to this location several times and each time there is only one employee on duty. This in itself is not an issue. The problem is the employee states even though she is a notary, she cannot notarize anything until another employee shows up for their shift (a couple hours later). Both times we were the only customer. Very frustrating. I was able to drive to another UPS location just before closing and the sole employee on duty happily notarized our documents.

I brought in armloads of stuff to ship to OH and they packed it all up for me and sent it on its way just the way I wanted. Nice, friendly. This will be the UPS store I will always use in this area now.

This store has been awesome for me. Always great customer service. Even if they are busy they say hello and that they will be right with me. The store is clean and well stocked. This is my go to place.

I have been going to this location for years. Always clean, well stocked and great customer service. They are very clear with their shipping deadlines and hours and the majority of the staff has worked there forever. I would definitely recommend this store to others for all their services.

I’ve been going to this location for a few years now for everything from shipping something to getting passport photo, to making copies. Always very helpful and efficient.

Man this is one of those places that you never need until you REALLY need them. Unless you are running an internet store or something like that. So let’s start with the good. The location is fantastic. Close to home and several other very handy places. The entire shopping plaza lends itself to taking care of several errands at once. it is easy to spot and parking is more than adequate. The lobby is neat and clean and offers all the typical scan, print, copy, passport photo type of amenities. They have most of your shipping needs on hand as well but with all things last minute and ultra convenient, you will pay a premium for those supplies here. The bad, its dimly lit and a little tight on space as most of the location is reserved for processing. Don’t get me wrong, it’s not impossibly small, it just lacks that open, well lit and airy feel of the FedEx/Kinko’s up the street. And now the ugly and simply unacceptable… they have posted hours that are simply not adhered to. I have been there in the morning and they were 30 min late opening the doors and there were 3 people in the store having coffee and smiling as they prepped for the day. I have also been there in the evening and despite having arrived 23 minutes before their posted closing time, the place was already shut down and locked up. I don’t personally care about the times they operate but if its posted and I plan a morning or afternoon around it, the times should be legitimate. Like I said in the opening, I don’t usually need this place unless I really need it so its a tad more than a little annoying to be unable to handle business during posted hours because the employees don’t feel like working. Finally, I think they have a rotation for the front counter that is LAW! there could be a line 6 or 7 people deep in the front (which would be blocking the entrance of the small lobby) and despite seeing multiple people in the back not doing anything in particular. They simply kept telling the one clerk that he had another customer. In the end, the location is spoiled by poor management staff and lazy and unresponsive employees. I would not recommend this location to anyone and won’t likely be returning.