SmileCare

Horrible customer service!
I had a dentist appointment for Saturday at 10 AM drove all the way from From Carlsbad to make this appointment that I waited a week for.
And nobody’s here how embarrassing what a waste of my time and money! Comes to find out that they are closed on Saturdays.
I do not recommend this place to anybody.

First off I’m not going to leave a bad review. Because I only have good things to say about this place and the entire staff. I was reluctant to go because of fear of a bad experience and coupled with hardly any way to afford the extensive dental work I needed.
They are all great kind and considerate of one’s plight. They went way beyond the norm to make me feel comfortable and worked with me on what was comfortable for me to pay and went out of their way to get me financed. I’m looking forward to the continued wonderful experience I know I will receive to complete the full restoration of a better smile for me and I would like to add they are extremely gentle with any teeth work! Dr. Lopp and the staff (All of them) Are warm kind and professional. I even recommended them to a friend of mine.
Their new location is in Vista and I can tell you I’m not fond of any Dental work being done on my teeth but they are god sent and I’m so glad I found them.,

There new address is 1279 e vista way. Do not go to this place especially for your children. My daughter and son had appts at 10 and was seen at 1145. Unprofessional. Told my daughter that «her teeth are everywhere» and needs to see an orthodontist. They never mentioned they moved. Blood still left on suction when my daughter was seen. Filthy piece if shit place

If I could give negative stars I would! Smilecare in Vista is completely out of integrity in dealing with their patience. They charged for services not performed. They said it would take 90 days for a refund which is bad enough. It has now been 9 months and still no refund. They have promised I would be sent my refund for five months now. But no refund has been sent. They do not return phone calls. I would advise not using a medical practice with such lack in their integrity! Where else do they cheat their patience for profit? Run!!!

SCAM AND CON ARTISTS!!! BEWARE!!!
Ok, so I went in with my kid and were given our exams. I was quoted for over $ 4000 for all the work I needed done. They told me that my coverage wouldn’t cover anything and showed me a quoted statement with NO DENTAL CODES. They immediately pushed a loan payment plan financing thing showing 0% interest for the first year and bla bla bla scam. I got up said no grabbed my kid and left. I talked to my dental provider and they told me what the procedures I needed WERE COVERED! MOST FOR FREE!!! They wanted me to sign up for their financing plan to get some sweet interest on the side from making payments! You may think you are smooth, Smilecare, but I saw right through your evil grin.
Smilecare needs to be shut down now! Hopefully some justice against these crooks can come about for what they tried to do to me and my child.
AVOID!

i have been going to smile care sunce ihave moved here, they are really friendly and Dr, chenard is a perfectionist with my braces and loved that, thank you, great work

Had first appointment at smilecare today. The place is dirty and depressing. The wait is long. I have dental insurance and they still tried to add on and scare tactic me into spending an additional $ 200 in add ons. I am very disappointed and am only going to see reputable dentists in the future and never step foot in that place again. Don’t go there.

First off let me start by saying im giving this place 1 star only because i cant complete my review unless i rate it something. otherwise it would get negative stars. This place is an absolute joke… NOT TO MENTION THE OWNER OF THIS ESTABLISHMENT HAS HAD HIS LICENSE REVOKED IN THREE OTHER STATES AND FINED BY THE DENTAL BOARD!!! NOT A GOOD SIGN BUT YET ITS LEGAL FOR HIM TO OWN A OFFICE HERE!””” WOW IVE MADE A REPORT FOR THAT ONE. Any ways this place is dirty always the floors in the front waiting room and back where they work on ur teeth are filthy. Last time i was there it looked like it hadnt been swept in months. Not to mention dirty gause on the floor next to the trash can NOT VERY SANITARY. I dont care what anybody says on here there is ALWAYS a wait of atleast 20 min at the minimum with an appt… The girl up front Carla is just plain rude and has an attitude. Not to mention ive caught her staring at me a couple times like she had a problem. I will make a long story short. My son needed a tooth removed by their oral surgeon. I came in had xrays taken and waited, and waited, and waited… I heard NOTHING i called A MONTH AND ½ later to be told «OH NOBODY CALLED U IT WAS SENT BACK DENIED TWO WEEKS AFTER U TOOK THE XRAYS BECAUSE THEY COULDNT READ THE XRAYS»… Ok so they took the xrays wrong… so i went back in and took them a 2ND TIME. I WAITED AND WAITED AGAIM. TWO MONTHS LATER I CALL. Im put on hold for 17 min to have MARLENE come back and go im sorry who is this what was the patients name. and put on hold again.5 min later im told by MARLENE they havent heard anything if i have a problem or want to talk to them i can call them myself!!! I am down right outraged at this point. I mean what are these people getting paid to do REALLY? I call the insurance only to be told they sent them back the denial over a month ago because now they screwed up the xrays for the 2^nd time by not sending them in with a DATE on them!!! I WAS BLOWN AWAY ARE YOU FREAKING KIDDING ME??? THESE PEOPLE CANT EVEN TAKE FREAKING XRAYS RIGHT??? BUT THEY WANT TO OPERATE ON MY CHILD… NOT A CHANCE!!! I immediately call back to talk to a superviser who of course isnt in. But will be in 10 min so shell call me. An hour later i call back. Only to be told there office did nothing wrong its the insurances fault not theres they are lying they did everything right!!! WOW. REALLY??? I couldnt believe what i was hearing. I was just told the only thing she could do was retake and resubmit the xrays for a 3^rd time!!! No thank you ill pass. Not an apology on behalf of their staff or screwing up anything not notifying me either time of the denials and the list goes on. And when i asked about the conduct and rudeness of MARLENE i was told «well tecnically she doesnt have to call the insurance or call you about the denial»”. THIS PLACE IS JUST RIDICULOUS, UNPROFESSIONAL, .I DONT KNOW IF OR WHERE THESE PEOPLE GOT THEIR CREDENTIALS TO DO THE JOB THEY ARE DOING BUT THEY NEED TO GO BACK TO SCHOOL. NOT ONLY THE FRONT OFFICE THE XRAY TECH AMD THE SUPERVISER ARE INCOMPETENT AND PREFORM SIMPLE TASKS. ALL I CAN SAY IS DO NOT GO HERE UNLESS YOU ARE ABSOLUTELY DESPERATE AND NEED EMERGENT DENTAL CARE. AND GOOD LUCK TO YOU IF YOU DO DECIDE TO GO!!!

I didn’t realize it but I had cracked a tooth and lost a filling. I called Smilecare in Vista and they had me in in 2 hours! I only waited 10 minutes. The staff was over the top friendly and efficient. I am allergic to Epinephrine which means a lot more work for Dr. Rivera. She could not have been more patient with me. Apparently my tooth was just a few days from becoming abscessed and the nerve was raw! She could not have been more patient, kind and compassionate! She also showed me that I had been grinding my teeth at night and the tooth below it was also cracked and needed to be fixed.
Her staff was very sweet and had an excellent working relationship with Dr. Very well balanced crew.
The office manager could not have been nicer. Gave me all of my options for fillings and crowns and NEVER ONCE WAS PUSHY!!! I came in with a creditcare card and she never asked me what the limit was. I truly believe they were more concerned about helping me then racking up unnecessary charges.
I decided to ignore the bad reviews below because, most of the complaints were about insurance issues and not the staff. I didnt experiance any of these problems. I believe the complaint should have been at the insurance and not Smile care.
Thank you again Dr. Rivera and staff for helping me not hurt anymore and being willing to help me. I will recommend you too all my friends!

First of all, I have no idea what the first 2 reviewers are complaining about. Their reviews couldn’t be further from the truth. I have been to Smile Care many times now and I have NEVER had a bad experience. First of all, one reviewer claims discrimination. I almost laughed when I read that. I am a minority and have always been treated with professionalism and kindness. I am one who used to hate going to the dentist and avoided it at all costs. My last dentist really made an impression on me and not in a good way. He made it such a terrible experience that I was fearful to go to any dentist. Needless to say I started having problems when I got older and finally had to break down and go.
On my first few visits, I started with the hygienist Lacey. She was so funny yet professional that I was immediately at ease. On top of that, she is amazing at her job. I went from deep pockets of 5 and 6 to pockets of 3’s and few 4’s. She is not only thorough but patient.
After I got through with Lacey, I had start the with the actual dental work. So again, I got nervous because I was not sure how the dentist would be. However, I had nothing to be nervous about. Dr. Rivera and her staff have been amazing. They are amazing at their jobs. Dr. Rivera explained everything thoroughly so I knew exactly what to expect. Even when I remembered more questions after I left, her staff was very kind in giving me thorough explanations.
Each visit has been personable and easy. On top of that, their advice on pain management after procedures was so good that I had NO pain after every visit I have had. How many people can actually say that about their dentist?
The claim about the long wait was ridiculous as well. I have been there many times and they have always been prompt. Besides, if there is any wait at all, it means that they are taking the time to be thorough with the work that they are performing. To me, it is comforting knowing that they will be just as thorough with me.
Now I am not one who normally writes reviews but when I saw the ludicrous claims a couple of people made against this office, I was compelled to speak up. Going to the dentist has almost become an enjoyable experience now. Believe me, you will not be disappointed if you choose to go here. :)

Completely agree with Tania B’s review that the office is extremely disorganized and the wait times are inexcusable. There were many mistakes with my appointments including simply not being listed (leading to more wait time) and they had my wrong phone number after I asked them to change it twice!
I agree with Jack D. that the hygenist, Lacy, is great. Very meticulous and really enjoys her work. Dr. Rivera however, has too many patients and does rush work. One of my fillings on the side of a molar either fell out or never got filled. The office was not apologetic and I had to really get angry to get an appointment to get the tooth filled in the same week.
My husband also had a horrible experience with SmileCare. Avoid at all costs.

Like most dental offices, the staff had trouble with my insurance company. I also didn’t like the nearly 40 minute wait. Theyneglected to inform me I had a large co-​pay until I got there. Very unprofessional. Never going back.