Shadowridge Veterinary Hospital & Creature Comforts Pet Hotel

Love this Vet. We have been taking our puppy there for all of his care. The team is caring and quite competent. They always welcome Dexter with open arms and treat us all with total respect. Feels like family for our pet. Never have to wait very long either.

I was recommended to Shadowridge from a friend and when we found ourselves in an emergency situation with our kitten (Arlo), they welcomed us in with open arms. In a matter of a week Arlo got x-​rays, had specialists travel to see her, was transferred for a ct scan, and ended up back at Shadowridge for bilateral hip surgery, two days later she was home. During the whole experience, my husband and I felt comfortable leaving her in the care of the nurses and Dr. Shiebert. We received updates on her progress and were happy to hear that they were monitoring her so closely. Dr. Shiebert was patient, detailed, and very friendly. We plan to continue to take Arlo, as well as our two other pets to Shadowridge in the future! Hopefully not for any emergencies… Thank you Shadowridge and SoftSurg for caring for our kitten!

We take all our animals here. I started taking our kitty that we adopted here because the humane society referred us. It is out of our way, but definitely worth it.
They are upfront with their pricing and give estimates. They never try and upsell us and I love that they will prioritize your list of things to be done for you so that you don’t have to drop all the money all at once, and I appreciate that.
Very reasonable prices, and hours open are so convenient for me. I refer everyone I know with furbabies here
Butters the Corgi loves you guys
P.S
Our long hair cat gets groomed by Rita here… and she is THE BEST groomer. Sweetest girl, and really does and amazing job.
Make sure to book in advance, her schedule fills up quickly and she only works a few days out of the week.

Dr Jenny and her staff were welcoming, gentle and took great care of my newly adopted doggy. There was minimal wait for my appointment. Dr Jenny gave my nervous doggy a gentle checkup and answered all of my questions fully.
This is our new vet clinic.

The staff at Shadowridge Veterinary are very compassionate and caring and will take good care of your pet. They will make every effort to accommodate emergency visits and take the time to explain treatment plans and results in detail. Very happy with the service provided at SVH and would recommend them to family and friends.

Dr Jenny is the best and most compassionate vet. They are reasonably priced and doesn’t run unnecessary tests. The office is clean and the staff is friendly.

I NEVER write poor reviews on Unilocal… but my experience with this vet compelled me to make others aware of our poor experience with them so that they can make the best decision when choosing care for their own pet (s). I am so disappointed in our most recent experience with Shadowridge Vet on Sycamore. When we most recently had our lab seen for an ear infection, she was examined and given a cleanser and medication to use for 10 days. Yesterday we returned for a follow up visit. Our pup’s ears were still so swollen that they were not able to complete an exam. She was too uncomfortable and swollen to allow the Dr. to see into her ear. $ 40 later (no full exam done) we were told to keep using the medication and follow up with another appt. (scheduled in 4 weeks!) This is not okay with me. Our lab is like one of our children and if the medication that my kids are using for an ear infection for 10 straight days shows symptoms that are worsening, I certainly would not expect a Dr. to tell me to just continue and come back in a month.
When my husband returned with the bill and the shrug of the shoulders when I asked what the vet had said, I called back to ask a few more questions. There seemed to have been very little correspondence between the first Dr. we had seen that seemed very proactive and told us that if our dog had not cleared up by the check up, they would proceed with a more extensive procedure to make sure there was nothing that had entered her ears, causing this large infection and the second Dr. that was unable to do a complete exam and then told us to return again (at which time we’d be charged once again for another exam.)
Upon calling and asking more questions we agreed to schedule an appt. to do the larger procedure to have our dog sedated in order to fully examine her ear and make sure her ear canal had not been obstructed by anything. They gave me an estimate of approx. $ 600 for the appt. (Of course depending on what they found during the procedure it could alter the cost.) When I asked if they could at least credit the amount of the incomplete exam from today to the procedure that would be done next week, the woman on the phone scoffed and then told me, no they would not.
For so many reasons I feel much more comfortable taking our pup to another location. I prefer someone to treat our pet as she deserves to be taken care of. We need a doctor that is proactive enough to come up with SOLUTIONS for a problem (oral medication, a steroid to decrease the swelling so an exam can actually be done… something) rather than one that charges you just to be told to keep doing what we said the first time until we can charge you for ANOTHER follow up a month later. Or at the very least one that can sympathetically listen to your concerns without having such an unapologetic, demeaning tone.
Side note, I asked to speak to the manager and was told two separate times that they would have her call me back… never heard from her.
needless to say, we will not be returning.

Very friendly and honest Vet.
Very good overall experience.
Will be using this business in the future!

The Vet seemed competent although waited to assess other medical items before dealing with the flaming ear infection. It hasn’t been two weeks yet but my dog seems much more comfortable.
BUT, when I made an appointment for my dog to get a bath there, I was told my dog was all set. I called a few days in advance to confirm the appointment, i was told my dog required a Bortadella shot every 6 months to be bathed there Normal standards require this yearly! I feel deceived — what were they going to do– wait until I showed up with my dog and then tell me. Its the old“bait and switch”.
Beware, your pet requires a visit with the vet and all shots up to date (plus bortadella every 6 months!) to get a bath there!

This place is definitely a diamond in the rough!
Don’t be fooled by the lack of reviews that Unilocalers typically go off of, Shadowridge is a place that all pets can feel comfortable at (and their owners peace of mind). Dr. Woods, nurse Nikki, the receptionist and the rest of the staff are extremely friendly and knowledgeable – they will make you and your buddy feel like you’re at a second home!
I just got a 9 week old husky/​collie mix, and being a new puppy dad I was overly nervous and concerned about his wellbeing. Not only do they have a puppy package with all the necessities you need, but they’re happy and willing to give you all the information you need!
Come check this place out, maybe I’ll see you there!

We have been going to Shadowridge for about 14 years now. It all started when we had two diabetic dogs and interviewed many vets trying to find the best for our dogs. Shadowridge was our pick and we are so lucky to have them.
Compassionate, caring Dr.‘s and staff. They truly care for your family… and… to us our pet IS our family.
Chuck & Cathy
PS: Now we have 4 dogs!