Scope Orthotics & Prosthetics

I can’t say enough good things about Scope Orthotics & Prosthetics!!! Randy, Kevin, Lupe, and everyone else at Scope are absolutely amazing!!! Our son is 13 years old and just had his ampuatation June 12^th and they have been with us since! Our son got to bring his friends in to look at the different kind of legs which they thought was so cool! Scope has been so supportive and they have been here for all of our questions/​concerns. We wouldn’t want anyone else other than Randy, Kevin and this amazing team. Thank you Scope!!! We love you!!!

First time around was ok. But my husband ordered a second pair a couple months later. We waited for the call to pick them up over 3 weeks. They had lost our paperwork. So they had to re-​do our order. Its been another 3 weeks and still no call. Staff is friendly but service couldn’t be worse, and we’re paying cash! We’ll avoid ever using them again. Nobody has time for that.

Our podiatrist sent us to SCOPe for orthotics for my daughter. They saw us within a few minutes of our appointment time, and the practitioner explained things well and took molds of my daughter’s feet. We returned a few weeks later to pick up the orthotics. He again took his time to make adjustments and make sure the inserts fit well. We met with the podiatrist yesterday and he said the orthotics were perfect, and we’re noticing an improvement in my daughter’s feet.
Our insurance paid for everything, so there was no out of pocket expense as mentioned in an earlier review. The staff, especially our practitioner (Tim?) was friendly and did a great job. I would definitely recommend their services.

My son went here for a helmet. The insurance person had no idea what she was doing — cost us about 2+ weeks wait (which is really important for an infant in terms of growth.) The insurance needs pictures usually — so make sure they take them or someone else does and submit them or you’ll have to wait too.
The woman in Vista who does the helmet does not mess around but is competent… just doesn’t really seem familiar with procotol for infants (aka — she gave my son a cold.) This seems most likely as she had a runny nose and didn’t wash her hands after wiping her nose. um, gross. Wish she would spend the nights with my cranky 6 month old thanks to her.
Overall, go to cranial technologies if your insurance covers it for a child’s helmet– much better.

PLEASE BE CAREFUL WITH THIS COMPANY if you decide to use them. They will try to get money upfront from you and make you file a claim with your insurance even if you know for sure you are covered by your insurance.
If there was a –10 star rating I would click that as the rating for this review.
I delt with two different ladies on the phone and it went so bad and the issue i had went for almost two weeks, before I caught a person of importance with in the company in a lie and solved the problem myself.
The first person I delt with on the phone was rude, insulting, and would not listen to what you had to tell them. The second person was stubborn, uncooperative, and a liar.
My situation I was in got so bad with the people I had on the phone I had to have my insurance company on a conference call with myself and scope to resolve my issue. Scope was told that the insurance would cover everything and no money was need up front. Scope still demanded that we paid upfront and that we would have to file a claim with our insurance. Can I Smell a scam waiting to happen. As I put at the begging PLEASE BE CAREFUL IF YOU USE THIS COMPANY.