PetSmart

Always empty. Never any crowds. Always clean. Sometimes you can catch a good sale and get some prime dog treats and pet supplies here. The copious amounts of puppies coming in for the groomers and the vet doesn’t hurt either :) who doesn’t love seeing puppies?

I go here anytime I need something for my two dogs, the staff in knowledgeable and very helpful its also nice that they have banfield in the store also. Take both my dogs there for they’re vet needs. Awesome

I went in there stressed out looking for carpeyt cleaner and left happy. They were so nice and helpful! Love this petsmart.

No one greets you when you enter even though they are standing right there. They were all out of the cat food I needed and didn’t know when it would be in.
I’ll find someplace else to shop.

This review is specifically for the grooming center. I hate to join all the negative reviews here, but the staff is truely bad.
My husband and I took our cats to get their nails clipped. We were met by a clearly frazzled maybe 20 year old. She was carrying a little dog who was shaking he was so nervous. She looked at us with dead eyes and asked if we had proof of rabies.
We said we did but it was at the house. She asked if I had an account and as I started giving her my information, she didn’t even take it down. She interrupted me and said we can’t do anything without proof of rabies. She wasn’t apologetic, she was very dismissive and seemed anxious to get rid of us.
When we returned with the proof, the paperwork was scrutinized. We were given dirty looks. I understand the importance of verifying vaccines, but there was never an apology, never any kind explanation, no customer service whatsoever.
While the manager was looking over the paperwork, the 20 year old was cutting the dogs hair. She was unnecessarily rough with him and he looked very uncomfortable.
When they finally approved our paperwork, they seemed really begrudging. I made sure to stay in the grooming center to make sure the cats weren’t mistreated.
The only bright spot was Shay, she was gentle with the cats. She seemed to genuinely love animals and her job.
I will not be taking my cats back here.

The reason why it takes 3 – 4 hours to get your dog groomed is because there are other dogs also being groomed at the same scheduled time as your dog. If you want your dog to be groomed in an hour and a half or less, you can add an EXPRESS service (which is $ 11 more).. (Especially if you have an older dog)
Also, cats are extremely difficult to groom.
Just because your cat seems to like water at home, does not mean he will like getting a bath in a new environment.
There are many answers to these questions and rants, it is also important to understand that working with animals is not as easy as one may think. Give these people some credit!

I’ve taken my dog there many times to be done by Shay. Shay had always done a great job with Bella but this last time Shay was out of town. I had Kristine do her. First, I was told that Bella would be her only dog for that day. I didn’t think my dog was going to be there over 5 hours. It can’t take late long to wash and trim a Shih Tzu. When I called to check on her, Kristine answered the phone and when I asked about how long, she didn’t even know who Bella was. RED FLAG. then when I picked her up she added a 7 dollar charge in which she couldn’t tell me why. After asking 4 times to tell me why, she took it off my bill. Never again. Don’t go there.

I used to take my little guy to get groomed here so I thought I’d give them another try. Boy did I make a mistake!!! Worst customer service from the grooming staff I’ve ever seen! They might as well all be asleep. And the lady who groomed my dog wasn’t attentive at all when I was telling her about what I want for the haircut. She said she was the SALON MANAGER so I wasn’t too worried, But when I got him back it was all wrong and choppy and he looked so terrified. If this is the service of their salon manager then they shouldn’t even be open. Last time I ever go there again. I’m gonna stick to mobile companies from now on. Hopefully they clean up their act so this doesn’t happen to other dogs too.

I have taken my cats to be groomed at Petsmart before so I thought nothing of it when I booked an appointment online for my male cat to be groomed. It showed most days not available for cat grooming, but Monday 28^th came up with times for 4:30 and 5:30. I choose 4:30. Confirmed my appointment from an email I received. We live about 7 miles from the Vista store. My husband took him in a little before his appointment. They told him they will call when he (Sushi the cat) would ready, they told him it takes a few hours. Ummmm okay why I don’t no. My husband didn’t like that idea but he and the kids headed back home. I received a call about 10 mins later from Theresa asking if I wanted him to have a lions tail and apologized she forgot to ask. I told no, we said thank you that was it. My husband got home. And as we were eating dinner, about 20 mins later I received a call from Theresa.
I’m having a hard time with Sushi and I know your husband said he has been groomed before with no problems but he is not letting me do anything. I don’t have anyone here to help me, well someone certified to help me. she goes home at 5:30. I only have two hands and I need one to hold him and the other to groom him.” So I was quite and thinking to myself uhhhh annnnnd? So I say not to sound rude, but if you know you have an appointment at 4:30 for a cat, one that could possibly not easy to groom (which Sushi has ALWAYS been good when being groomed ALWAYS) why wouldn’t you make sure you have an extra Certified pair of hands? And why am I being called after my husband just got home from dropping him off? She didn’t really answered to said again that he was giving her trouble and that another cat there was doing the same, and couldn’t groom him either. This whole time keep in mind she never said to come get him she was dancing around that waiting for me to say I was going to go get him. She then said maybe you can make an appointment for the day time and then she would have help. I was ummm thus was a day off so that I could take him in and you guys ONLY had these two times because you guys don’t have a cat groomed most of the days !! And if you want them to ALL be in the day, then only allow day appointments! She then said she was able to clip his nails and shave a little part of his belly. I told her I will be there to pick him up. I get there and he is in his crate and two ladies… Yes two ladies in the grooming area. I tell them I’m here to pick up Sushi. One girl standing like nothing drinking her soda, said some type of remark– oh we don’t or we don’t have an order of Sushi or have Sushi on the menu. I just looked at her like really you think I’m up for your dumb unnecessary jokes. The lady then tells me yeah he wouldn’t let me do anything maybe if you bring him in the morning. I took my cat was walking out the door like really? You think I will Ever bring my animals back to this rude, uncaring, poor service place again. Wrong Lady!!! And how dare you have the nerve to tell me when it’s best to bring them in when your companies WEBSITE gave me the option of date and TIME! RUDE!!! bottom line my suggestion is don’t bring you pet here!!! My Sushi is a good cat, 11 years old and his breed loves water. So if he was giving her a hard time then she probably wasn’t being very nice to him. You animal lovers know our pets know about someones character before we do! That is only thing I think of. So he sits next to me with a bald spot on his belly and looks like a little mark from being shaved. Look if they called and said he just won’t let them groom him, thats one thing, but she said she needed help with holding him and she didn’t have anyone! Truly I believe they were lazy and didn’t want to work on the cats that day. But for whatever true reason… They gave piss poor customer service and were not good on their services. Then I get an email showing that my appointment was Cancelled!!! I write back saying I did NOT cancelle my appointment., they didn’t have the ppl to groom my cat and I was disappointed in that store! Sorry for the long rant! But they need to just get rid of grooming services if PetSmart doesn’t give a damn about the pets, or the piss poor service!

This review is for the grooming center of this PetSmart in particular, as everything else has been decent. I recently adopted a dog and took him here to get some basic things (food, toys, bed) and was recommended a «puppy start pack» to buy for my 1 year old husky. This pack is $ 20 and includes a bunch of coupons, free stays at the doggie day care, a free vet exam, and a free bath and grooming at the grooming center. I had some set backs because it specifically says the age is up to 6 months only, but the ladies that worked there all told me that PetSmart has changed it to up to 1 year. Perfect! Why wouldn’t I buy this? It’s an awesome deal… except apparently it’s not actually. I took full advantage of everything else (coupons, doggie day car stay, vet exam) and everything went really well. No issues with anyone using the coupons as I’m sure a lot of people buy these because of the awesome deals. I scheduled him the free puppy bath and told them it was part of the puppy pack at the time of booking, told them his age, told them his breed, everything. I get there for his appointment and they say «No, he can’t get a puppy bath… he’s too old. The total will be $ 37.99 it’s not actually free.» ??? 1.) I was told that the puppy pack applies to up to 1 year and no one else had an issue with any coupons I’ve used so far. 2.) Why was I not told this at the time of booking? Instead I wasted my time bringing him here. 3.) What in the world is the coupon even for then if I can’t use it? Sounds to me like these groomers just didn’t want to do their jobs. I will not be coming back here nor will I visit the groomers, vet, or anything in the future at this location. By the way, I scheduled at a new PetSmart down the road and they had no problem with it. Just go down the road to Petco if you need any satisfactory customer service or visit the PetSmart in Escondido. Much better.

The only reason I would even give this place a star is because I had to in order to make a review.
By far the most disgusting location I have ever been to, and most of the employees that walk around there look like they would rather scoop their eyeballs out with rusty spoons than be working there. I wouldn’t recommend this particular location to anyone I know. Please stay as far away from here as you can, for you and your animal’s sake!

I placed an order online for in store pick up. I called to check on my order shortly after I ordered it and the woman that pick up the phone (can’t remember her name, shoot) was very nice. She put me on hold to check on the order, and when she got back on the phone, she told me that she would personally make sure that my order was ready for pick up within an hour. Once I arrived, sure enough, my order was waiting for me at the register. I realized that I might have ordered the wrong item. The woman in the front advised me as to which product she recommended for my dog. Very helpful. Excellent experience and superb customer service. Easy transaction.

So where do I begin on a place like this. First I’ll give this PetSmart location one good thing is the fact that they’re open up an hour earlier than all the other stores in the area, but that’s it. The people here are so very dead they might as well be zombies with PetSmart shirts on. No customer service whatsoever no help only blank stares when you walk by. Whenever I left today I walked up to the register and the guy at the register watch me walk all the way up to him. Once I got all the way up there and put my stuff down ready to pay he looks at me and says that he is busy helping someone else and won’t be able to help me for a few minutes. Now that’s fine if you’re already doing something else for another customer, but why wait till I’m already up there when you clearly saw me and still have the light on over your register signaling that you were available? And one more thing a lot of the price tags are not clearly marked for the product that they’re over and you really have to look at everything because nothing is going to be right exactly where the price tag is I thought I was getting something for $ 16 and it turns out it costed 30, not a big deal but it is a big deal when almost everything in the aisle is screwed up.
Enough with these big pet stores, go find yourself a local small business pet store that actually cares enough that you come inside and will acknowledge your presence unlike PetSmart here.

If yoy like a quiet store, this is the place. Unfortunately if you are looking for habitats for frogs, go somewhere else. They have a lot to choose from for reptiles and snakes, but frogs do not get any love.

I brought my dog in to have her nails taken care of. The work that was done was very good. But there were issues on the team of employees, work was being pushed off on one person who was come to the end of shift while another apparently did not want to do that kind of work? In any case there was tension in the air, words back and forth between employees. Everyone was working hard and doing good jobs, but any people makes mistakes and animals can sense the tension.
In my mind this is a failure of leadership.

Stopped by this store to buy some giant danios that were a $ 1 most of the fish were in good condition, BUT there were a few dead plecos in two tanks: c and some of the plecos looked malnourished. I also went to checkout there reptile section and is is by far thee worst setup I have seen! The turtle’s tank conditions are unacceptable, and infuriating– as I am a turtle owner as well (1 RES, 1 ouachita map turtle) the tank reeks when you walk past by it, and the turtles don’t have any room to swim in. I feel terribly bad for those turtles. The only reason I come here is for their selection of aquatic décor and large selection of fake plants. While I was paying I heard loud Unilocal coming from the grooming salon… twice! Idk if that usually happens but that sucks.

We came here since my brother was looking for the shark-​looking freshwater fish, the Bala fish. This place definitely had them. What I found funny was that the person helping us was looking at the fish display tag to educate us both. We already knew what we were looking for. I can read a display tag if I wanted to, thank you. I know the associate did her best to educate us to make her look good, but it was not necessary and showed me she did not know much about fish. We have shopped here a few times for more fish after this day and other fish-​related items. The associates are very helpful from entering to exiting.

I am only giving 3 stars because of a few reasons.
1. When I took my mini schnauzer in to be groomed, I left her and did a bit of shopping. As I was paying I looked over and saw one of the groomers (not the typical one that does her) ripping at her little beard brushing it out and when she pulled away after Unilocaling she grabbed her face really hard and wacked her. I was PISSED! I watched for a few moments to see if she would continue this behavior but someone else took over so I left. When I picked her up I ripped into them and the girl at the front said she would let the manager know. I have not had a problem since with that issue.
2. When I take her in for her grooming I am VERY specific on how I want her groomed. I want her body REALLY REALLY shaved short, legs and face trimmed typical schnauzer style. They for some reason have not gotten the memo the last 2 times.
3. I called and had to reschedule an appt I had for the next day because something came up. I rescheduled it for the day after that. I called on the day of her appt because I had forgotten the exact time the guy had given me, it was either 12 or 12:30. The girl was a bit rude and says, well you missed your appt yesterday. I was like, ummm no I rescheduled it 2 days ago to today. She says well you are not on our books. OMG… I said listen, I made the appt, it was a guy, and I want her in today at 12 or 12:30 like I was scheduled for! She abruptly placed me on hold and finally came back and said rudely fine come in at 12:30 they will «fit you in»! Oh well thanks for fitting me in to an appointment that I had previously scheduled.
Overall I like going here. The staff is usually really friendly and very helpful. The grooming dept needs a bit of help though. :)

I have just begun volunteering to foster cats for PAWS of Coronado and decided to check out this store because I feel like my first foster cat finds my place boring. With Camilla the Unilocaling Hen in tow we pulled into a pretty empty parking lot and walked in.
The store is clean and bright. I was asked a few times if I needed any help which was nice.
Sometimes I need help…
Camilla the Unilocaling Hen HAD to stop by the bird section to catch up with some friends. The staff were not appalled when they found me taking group pics of all the birds together. Thanks for not calling me weird to my face guys!!!
There are large cat and dog sections. There is even a cat adoption room you can go into and take a look at the kitties who just want a forever home. I went in and most were sleeping. One got up and we hung out a bit. I say even if your not adopting you might want to sneak a little time with these cats to just say hi.
I found more than I needed. While Walmart does have cheaper prices, I find the food, toys, and litter boxes are comparable and the quality much better here. I bought a litter box at Walmart and I should have gone here.
I picked up some catnip spray, scratching post, harness and leash (yeah I want to train my foster cats to be harness trained so that they will be more attractive to those adopting) and some toys.
I spent far more then anticipated and that isn’t so much PetSmarts fault as it is my own inability to curb my cat related spending. You can get cheaper stuff online, and at places like Walmart. You can also skip going to a nice lingerie store and buy your undies from Walmart. One isn’t necessarily better than the other, however going to the nicer store gives you a chance to experience more fashions and give you more choices. I think of PetSmart as a place to check out products that I wouldn’t see on my own. It is a great place to pick up something special or a fun treat. Buy it online later if you love something but want to save money.
I am still getting my foster cat comfortable. The toys I bought are untouched, but my towels seem to be great scratching posts! Le sigh.
I will be back.

Big Selection. Tucked away in the corner, you won’t see it unless you are in the parking lot.
They have everything you’ll need for most domestic pets. Prices are pretty average.