Nails 1st and Spa

Not very pleased this this nail salon this is my third time going and I’ve never had an issue till I went on May 20, 2016 I went for and Manicure and pedicure I did gel for both and it cost me $ 80.00 for both which is insane for one and second it’s only been three days and already my nails have chipped or came completely off. I’m not impressed by the work they have done. They one lady who did my pedicure was either on her phone or getting up in the middle of my pedicure, rushed it didn’t even clip my nails the dead skin around it. The lady that did my manicure was a little judging side she asked if I had any kids I said yes she then asked how old I was and I told her then she replied with oh your way to young and rolled her eyes and spoke in Chinese to they lady that was doing my pedicure while shaking her so I’m assuming they where talking about me. My point to this is don’t waste your time or money go to a different nail salon.

I went in without an appointment the day before July 4^th for a pedicure. Hannah was gracious and accommodating. My pedicure was started within ten minutes and was fine. The back massage (via the chair) was also fine. There was no hoopla or salesmanship and that also was fine with me, What I wanted was a pedicure and that’s what I got… for a very reasonable price! Parking is plentiful in a free city parking lot right around the corner. I’ll definitely return for another pedicure.

I have a standing appointment here every other week and I’m obsessed with Lily! She’s Fast and efficient. My nails are perfect every time thanks to her

Lily does the BEST on my nails, I’m always impressed and wouldn’t have anyone else take care of my finger and toe beauty!

I wish I could give zero stars! I went in a few days ago and I got pink and white gel acrylics. no biggie cause $ 28 is really great. well the guy nicked my pinky and it looks bad! well, today I took my friend in and the near deaf lady was a rude b****!!! and the guy and other lady crowded around being rude. you do not disrespect PAYING customers! oh and lily pushed my friend! you don’t touch people! WILL NOT COME BACK!!!

I’ll do pros and cons as I will start with the cons:
Cons: Got to agree, customer service is absolutely terrible. (Other than the deaf lady which I will get to). The owner always sounds like she’s pissed off at you. and the guy there is sketchy looking and rude like there’s no tomorrow.
Pros: I have been there many times and disregarding the terrible attitude from all the other employees. I must say the deaf lady is the sweetest and most professional person there. May she not able to speak nor listen to you, if you have had experience in getting your nails done. you can recognize that she is extremely experienced and skillful on top of being super sweet.
I truly hope the owner would learn from this review and better her business and deep down hoping that I did not cause any trouble for Lily (the deaf lady) for stating this.
–I have waited for Lily and she was so booked, so the owner sent me to the guy. In addition to his terrible attitude, he did a terrible job. I showed to Lily and she pulled me aside for a few minutes and fixed it for me. and told me to just quickly leave with no extra charge (as a real business would do). I have been to expensive spas and they can’t do my nails like she does. So if you don’t mind not socializing with your manicurist and want an elite to do your nails without all other crap, I recommend her.
Seriously owner, what’s up with that guy?

One of the worst mani pedis I’ve gotten. My nails look like my niece did them. Their color selection is so limited & they seem extremely inexperienced.
The towel at they use also don’t seem clean, they were stained.
When leaving, I gave her a 10% tip, I wasn’t happy with the service & she had the nerve to tell me she wasn’t happy with her tip.

I really enjoyed my visit! My nails look great and I left feeling so relaxed! The price is great for a pedicure and the manicure! I saw Lily who was very sweet! I came in very exhausted. The place was quiet but a very peaceful quiet! The massage chairs have a buttock massager which was different from most salons I’ve been to but I loved it! I will definitely be coming back!

One of the best pedicures I’ve ever had. I had a callus removal and he did a fantastic job. I had a French pedicure the whole thing cost me $ 21. Great service friendly and great prices, & I walked right in off the street got in got out.

If you want acrylic nails go see Lilly. She’s very detailed and always does a great job!

I should really be giving this place ZERO stars. I’m very disappointed! I’ve been coming here for over 6 years and all the women in my family come here. The owner is friendly and because of her I have continued to give this place a chance. Even with some bad nail jobs here and there. Gel nails are a mess there and they can never get it right! So if that is what you are looking for then that’s not the place.
Neither is customer service (besides the owner). Unfortunately she has a man working there with HORRIBLE CUSTOMER SERVICE. He is rude and not professional at all. I went there one night and he was upset because the job on my nails took him longer than he thought and he wanted to go home. Due to that he proceeded to be rude and make rude remarks to me throughout my service. How uncomfortable for me. I really felt like getting up and walking out but could not because of my half job done. For his rudeness I had to pay over 30.00 which may not be a lot but who want to pay money to be treated bad.
Oh and my daughter reminded me that this man had been rude to her a few years back when he was doing her nails (she was only 12 at the time) so he’s unprofessional with minors too.
Not going back at all and neither is my family. I hope he’s bringing in lots of money to that owner because with his attitude I’m sure he’s making her business loose money too. It’s very sad not only for her business but to know that this grown man does not know what appropriate behavior is! Nails 1^st get rid of him!

This place is terrible!!! I went in for a fill and to replace a broken accrilic and they were out of the matching white glitter tip so I agreed to another one that look similar on the sample nail, once on it was it very similar. Then the lady doing my nails cut my cuticle with the nail filing/​grinding machine, and drew blood, then simply said «oh so sorry», and continued on Pretty roughly. Then I still had to file them at home to make them even and straight!

This is my third time here, and I usually keep it basic and do a white-​tip pedicure. I was excited to pick out this champagne glitter for the base. :) My nails are pretty short due to a rare disorder I have called Nail Patella Syndrome. (1 in 100,000 gets it)
For the first time in my life, the nail lady said no, she couldn’t do it because it wouldn’t look good. She said it loud enough to gain attention from the other customers and for the first time, not only was someone unable, but I was embarrassed publicly. To keep the conversation short because it’s none of these other customers’ business, I told her to just do a solid Coe and randomly picked turquoise. She pulled a light pastel blue. I wish I could crawl into a hole. I’m never coming back.

ZERO STARS!
DECEIVED by the OWNER! Stopped in for a pedicure, greeted by the owner. Asked her if they accepted American Express (AMEX) and she told me «No.» I thanked her and turned to leave. She followed me and made several attempts to get me to stay. Said she would accept AMEX. I asked her again to confirm, letting her k is that I wanted to participate in supporting small business Saturday and needed to pay with AMEX. She said that was fine. She confirmed they would accept the payment.
When it came time to pay, the owner ran the card and it was denied. She asked me if I could pay with another card or cash. I reminded her that I wanted to pay via AMEX. I even phoned AMEX customer service, they confirmed my card was available for use and there were no attempts by this establishment to charge which confirms that this business doesn’t not accept AMEX as payment. During this process, the owner even left leaving her employee to deal with the issue. She refused to return to the front desk. It was clear it caused her employer distress and frustration since she knew her boss put her left her in this awkward predicament. This is unacceptable behavior by a business owner. If this owner feels she needs to bring in customers by being deceitful, I’m sad for her. If she lied so easily to get s customer in the door, makes me wonder what else in business she is dishonest about! Ultimately she got her way and I paid cash, but I will NEVER return. Ever.

The man who did my Gel Manicure was not very friendly. My gel manicure that I had on before I came to this location is better than what I left with. I only came here because it was convenient to where I live. The new Gel is streaky with parts of the nail that don’t have polish on them. I was disappointed because Gel is not cheap and when you hope it to be something that it is not can be disappointing.
While not come to this shop to spend money when the work doesn’t show.

I’m not sure how this place has the reviews it does. I’m guessing the chairs. The chair was awesome. but that was the only part of the experience I enjoyed.
I got a shellac mani and regular pedi. First impression they don’t look very clean. My nails are unevenly cut, and very messy. I asked for a natural beige color, but the cheap shellac came out clear. I told her this, she said yes but some people like it. it look good. I won’t charge you. Okay, fine, but she wouldn’t fix it. The whole time she was having to talk very loudly at the women beside her fixing someone else’s nails who didn’t speak English and was partially deaf. Got over to pedicure, asked for pink and white french. I got clear and white. I didn’t even complain about it because I was over it. Just ready to leave. The white tip is shaky and uneven.
Came home, ate supper (didn’t fix it myself so nothing got on my hands.) and went to bed. When I woke up my nails were orange/​yellow. They look awful. Cheap for a reason, I suppose. Would never go again.

No stars! I had a facial wax two days ago. The lady that helped me was doing paperwork when I walked in the shop and clearly involved in what she was working on. She escorted me to waxing room. No questions asked about Meds or Topical Creams I may be using… which I was and did not know not to get a waxing beside the wax way to hot! She ripped skin off under my right eye eyebrow, above lip (which was bleeding!). Wax burns on and under chin. Oh, don’t for get under my left brow also. I was burned by her negligence. My face is killing me. This morning went to my Dr. And I left with burn cream and a cleanser for the burns on my face. Here comes the GOOD PART! So I drove over to the salon to show her the results of her work on me and I saw her face drop when she saw me. Absolutely no compensation offered. Not to pay for my Dr. Or RX or anything. She said she was very sorry but it was my fault for not telling her I was using a prescription topical. Call me dumb, but I didn’t know the effects waxing would have on my face!
I couldn’t even believe it‼. Isn’t she the professional with a License???
Now thinking how far to take this… YES, talk about customer service-​Do I smell something?

Amazing service and amazing prices. I go here for my pedicures and they never disappoint.

I recommend mihn he is great with nails he pays attention to details and can randomly do a beautiful design and his massaging on the feet and leg is awesome plus you can’t beat the prices

Two stars for the cheap awesome pedicure that would have been a 5 star but the gel manicure that accompanied is beyond horrific. They are smudged all over my cuticles and completely uneven. It took over an hour and 6+ coats to get to that point. I finally gave up and said I had to leave. They then charged me full price. Finally after much conferencing they then credited me back a portion but told me I had to pay for the manicure portion. Needless to say I won’t be back and will spend my evening soaking these off and visiting my regular place first thing in the morning. Don’t waste your time or money here.