My Kid’s Dentist & Orthodontics

I love love love this place, the people here are awesome!!! Monica at the front is the best, it’s like I have known her forever she made me and my daughter feel so welcomed and Cecilia that helped with my daughters braces was wonderful and patient with my daughter who has a sensitive gag reflex and made her feel wonderful when she was embarrassed, the dr. Is great and patient, thanks guys for fixing my daughters smile!!!

I love Dr. Tu and his assistant Joey. My twin girls have had the best experience you could ask for when needing dental work. They are beyond patient, extremely thorough, and all around have a great bedside manor. If you have anxious kids like I do this is definitely the place to go! Thank you both for making our day much easier.
Heather

I’ve been coming here since my boys had teeth. Always happy with the service.
At out last visit we met the new doctor/​dentist! He’s amazing! So happy to have him here!

We love Dr. Tu and his staffs are awesome. The office manager Monica is excellent at what she does. If you need a pedodontist, this is where you need to go. We will be back for my younger daughter. Thanks for excellent service.

I love this place, Judith at the front desk is extremely helpful and courteous Monica is supper friendly ant patient with the kids. My daughter absolutely loves Joey, he assited the doctor her first fill procedure needless to say they made that a painless and positive experience for her. This last time we went Rosie helped us out with my daughters cleaning and I appreciate how patient she was with my daughter and Doctor Tu is absolutely thorough, I definitely recommend this office.

Okay so had I reviewed this place a year and a half ago, the rating wouldn’t be good at all. The high front office staff turnover has slowed down (I think). Dr. Tu is absolutely wonderful. Down to earth, great with kids! Oh and I am a horrible person for not getting his name, but the dental assistant that has worked with us the last couple of times is absolutely wonderful! The office has been cleaned up, staff is great and service is wonderful. Thanks for everything guys!

I have been taking my two boys here for about three years. We have always had a wonderful experience. Judith in the front office has been with the company for a long time and the dental assistants in the back remember the boys and are really calm and patient. The office is super clean and kid friendly. The dentists have changed often, but at our last visit everyone was excited that the current Doctor would be staying as he was an owner now. I highly recommend this office!

My kids have been going to this location for a few years now and we’ve been happy with their service until recently – more on this later. The dental assistants are all super nice and patient and are really good with kids. The office is clean and designed for kids. It seems though that every year we get a different dentist because the previous dentist no longer works there so even though the current dentist is good, some historical information gets lost so it feels like going to a new dentist every time! But we’ve stayed with them because the kids love this place and they’re always excited for their checkups! Last week it was that time of the year again. We had a new insurance and unfortunately I got too busy to call them back to give them my new insurance info. So guess what they did when we got there? The lady at the front desk told me that I needed to pay out of pocket because I failed to give them the info and because it was a Saturday so she could not get a hold of them to verify – come on!!! We’ve been going to you guys for years!!! Do you think I’d give you false information?!? Then she told me that if I didn’t want to pay out of pocket that I would need to re-​schedule their appointment – seriously??? No, thank you!!! So I cancelled the appointment and walked out of there. That’s the last time my kids will step into that office. I finally have a reason to try out the new KIDS dentist that opened up in our area. Loyalty means nothing to this dental location!

Follow up: Although the administrator did not seek me out, once I met with her she went out of her way to make a bad situation better. Sincere apologies, a discount applied and a follow-​up call. The work did get done and the dentist did a great job. Sometimes you get the short end of the stick.

Dr. Kermanshahi took excellent care of my 9 year old when she broke her two front permanent teeth. They fit us in same day (but we did have to wait more than an hour) and she walked out of the office with a smile on her face. She did use gas to keep her calm due to the severity of the broken teeth and my child’s nervousness. It is not covered by insurance but it was with every penny!!!

This place is awesome, the entire team at My Kids get two thumbs up. My son had a great experience, with Judith at the front desk, and Rosie and Joey that assisted Dr. Tu. They were able to get the treatment completed the same day. My son wants to come back. Can’t say that with some offices.. A great office with great people.

Joey and Dr. Tu are amazing! Joey is one of the patient and calm dental assistants I’ve EVER had the pleasure of dealing with. My daughter was crying during xrays and Joey was calm, kind, reassuring and positive.
Dr. Tu has a very positive attitude, my daughter was terrified during the fillings but he kept going, all the while talking to her in a very soothing voice and telling her how great she was doing. Thank you!!!

I have been bringing both my kids here since they were babies. I have always had the best experience every appt. From the receptionist to the Dr. they are all so very nice, professional & inform you if your insurance covers a procedure or not. I would recommend this office!

Pretty bad. I’ve been coming here for years and at each of my sons appointments there are a set of two new dentists. High turnover is never a good sign. Today my son had a routine prophy X-​ray cleaning that is (as confirmed with my insurance today) 100% covered. It has always been this way. The only procedure I’ve ever paid for was an emergency extraction my son had at two years old. Today they loaded my kids procedure up with bogus treatment codes (even though neither a dentist or hygeinist has ever cleaned my kids teeth– just dental assistants) and tried to charge me nearly 100 bucks for a quick X-​ray and slapping some fluoride on my kids teeth. Puh leaze. Canceled my appt. Reported to my insurance and will be reporting to dental board for fraud. I’d rather spend 100 bucks at a nice established dental group that has dentists who haven’t just rolled out of school. Not impressed. Lost my business and referrals.

Great Experience Compared to The Super Dentist’s
I had a terrible experience at The Super Dentist’s (which I also reviewed) so I was leery of another bad experience. But I decided to bite the bullet and go for it. The reviews I read were pretty good, anyway.
My first encounter was on the phone with Judith who was super helpful. Because of my insurance I needed a referral letter from my primary dentist in order for my son to see a pediatric dentist. She offered to call my primary and get the letter taken care of for me! Wow-​I definitely wasn’t expecting that! Oh, and I called on a Friday afternoon and she got me an appointment for Monday morning-​again, Wow!
My kid was not happy when we arrived, but he’s never done the dentist thing before (he’s 3) so he just didn’t know what to expect. He was immediately distracted by the game room and lego blocks which was good because it took about 15 minutes for the front desk to call his name. Not a big deal for me but waiting with a kid can be torture for everyone involved if they don’t have something to do.
The dental assistant was sweet and she quickly realized my kid was going to be an issue, so she made the smart decision to have the dentist come in right away and do the exam and cleaning all at once instead of having two different people in his mouth plus wait time in between. He was already freaking out at this point.
The dentist was very sweet as well and had a very calming demeanor. She helped my husband situate my son on his lap and she did an improvised exam (with his head in her lap) and cleaning while I held his hand. She spoke to him in a very soothing manner and worked quickly. Pretty soon his tears stopped and he just went with the program. She gave me a chance to ask all of my questions and came up with a plan for future visits.
Overall, I was very pleased with this office. Despite my son having a meltdown the office staff was very pleasant, professional, and understanding-​they must deal with this type of kid all the time!

This place is really super.
I came here because they actually accept my insurance (yay!), and so I was expecting the worst but was so pleasantly surprised.
The office staff is really efficient, competent and nice. They were able to get me a same day appointment and even got my insurance figured out before I arrived. The first guy my kids (4 and 6) saw was really great with them and they felt really comfortable through the x-​ray and cleaning process. They have a nice playroom for kids who are waiting– really convenient too if you have more than 1 child with you. I was so impressed too by the dentist– she is also very good with children and took the time to really explain everything to me. Despite their efforts one of my children (who needed more in-​depth treatment) become scared and uncooperative, so I was given a choice to either allow them to restrain him or to book an appointment with an anesthesiologist. I opted for the latter. The staff was great about getting him another appointment. The anesthesiologist they work with was also really great– he too took time to explain the process and put me at ease, and worked well with my son.
I see another reviewer said she couldn’t read the forms, but I didn’t have that experience– they turned the monitor around for me and just asked me to tell them when I was ready to sign.
I highly recommend this place.

Good with kids & Thorough
I wasn’t sure what to expect– this is a sister office of a network of dentists. The front office staff was very courteous and professional.
One of my biggest complaints is that this office network uses a software system for patient record management which requires the patients to fill out a ton of online forms. It also poses a real challenge for patients in the office. The office manager asked me to sign several forms to authorize treatment– normal, right? The text of the document is on the screen that they see and I’m supposed to sign without being able to actually read it. So I ended up signing 6 pages of documents that I never had the ability to read. What did I really sign anyway?
The dental staff is efficient and knows how to encourage and reassure kids in this type of environment that can seem a bit scary. The dental hygienists were fast and efficient and made it easy for the kids to sit still. (of course they have a movie to watch while their teeth are getting cleaned.)
A few months ago, I wasn’t happy that our insurance had changed and forced us to move to a new dentist. But this one seems to work well for my girls.

I went to two dentists before i was recommended to this office, by the 2^nd dentist office i saw because they sedate children if necessary.
When i called the manager was very nice and accommodating and did his best to get my child in within the week despite it being summer. The staff as a whole is excellent
Dr. Kimmie is beyond the best. So very patient with the kids. She even told me of un-​needed work that the 1^st office said my child needed. Will be our family dentist from now on. Love that my child is not scared to go to the dentist unlike so many others!

My little Bee loves this place; she sits still for the X-​rays and for the dentist to check her teeth at every cleaning. For a three year old, that’s impressive.
The staff is friendly and the parent is assured that their child is getting great care. I recommend this office!

Have been going here for almost 2 years now. Dr Lugtu is a GREAT dentist! Great support team-​great with kids! The «new» manager lacks experience and customer service!
The ortho side of it is a joke. Available once a week only. They are always late and Never FLEXIBLE. The orthodontist never spoke to me as far as the treatment was going or not going. As for routine cleanings– go for it! NOT FOR ORTHO!