Morris Eye Group

I really like this eye doctor. She was so thorough and the technicians are very nice and thorough too! I did have to wait a while and my first time there was about 2 hours but they take their time with you and really get it right!

I’ve been coming here for years and really like the doctor and staff. Unfortunately, sometimes it takes forever to get seen. The have so many clients on a daily basis that many times appointments get pushed back more than 30 minutes. Quite frustrating! Also, hit so sure on prices. Haven’t ventured anywhere else so I hope I’m not paying too much on contacts! Don’t really want to leave the location that I have been with for years…

I would not recommend going to this place. It is a large corporation and apparently they get enough business that they don’t care if they provide good service or not.
I had an appointment this morning @ 8:00. I arrived @ 7:55 and signed in. I was told to have a seat and the Dr would be with me shortly. I waited until 8:25 and no one had called or acknowledged my presence. I approached the desk and was told the Dr was will another patient and would be with me shortly. I waited another 20 mins and was not called. I went to the desk again and told them to cancel my appointment. I explained that I had enough respect for the Dr to arrive on time for my appointment, then I expected to see the Dr within 15 – 20 mins of the appointment which they scheduled. No apology was given. I was told to have a nice day. Why do Dr’s think they are the only one’s who have a job and can treat people like they are cattle??? Do yourself a favor and stay away from Morris Eye Group. They aren’t worth your time or money!

I started coming here after an insurance change. I was going to Dr. Anshel who has updated equipment. Basically you don’t need to get your pupils dilated at many other optometrists. Morris Eye Group is living in the stone ages. They need to update their equipment. My annual eye exam is so long. I drive home blind every time because I have no prescription sunglasses and have no intention of buying any.

The wait time here is excessive. Two hours this visit. Very uncomfortable chairs. Nice people. Bad experience.
Update: Once again waiting, no seats for people waiting! Old people standing waiting!

Doctor Ashley Butler is a very sweet person and trys to provide the best care possible. The big turn off is the company pushing you to buy glasses. They are way over priced. I got my glasses from costco and only spent $ 127.00. The last time I was there, I told the lady that the doctor said that I could get them there or can easily buy them somewhere else. Once they knew I wasn’t interested in buying glasses, then I got attitude. Doctor Butler is a great person, but some of those people there give you the feeling of only being there for a pay check. It’s sad because she is great and very caring. Unfortunately, some of the staff suck. I feel that Doctor Butler will eventually move on somewhere else.

I don’t know the managers name but she was the only one willing to answer questions She helped me. All I needed was to get a one week follow up in a week, not a month. The Optician was so busy telling me how much money I was going to save she forgot to tell me why she was taking another 100+. So I have 4 weeks invested And of course the script is wrong„ I’m wearing contacts and glasses… I’m so sorry I just didn’t go to Wal-​Mart
Easy choice clients, go somewhere else

Last Thursday I went for my annual check up. I had such a positive experience I almost wish I had to see them more often. All appointments should be so smooth.
I checked in a little before my appointment time and was seen before I wondered how long I had been sitting. 5 minutes at most.
Jennifer was the first to help me. She was friendly and patient with all my many questions and comments. I don’t like eye drops or things touching or even coming close to my eyes. She was gentle and made it all work. She did a great job testing me.
I’m sorry I don’t remember everyone’s names but Dr. Butler and everyone else that worked with me gave me the kind of care I had hoped for. I never felt rushed and I appreciate that.
I’ve been coming here for 5 years and my eyes are always happier after each visit.

My partner had his eyes examined here but we RAN out when it was time to look at frames. The woman in there was so unbelievably rude. We went to Lenscrafters and got 3 fabulous pairs of glasses from a really sweet sales person. Too many places to buy glasses, don’t waste your time on this place. It has quite a few bad reviews so it’s not a one time problem.

Jen you’re the BEST!!’
Such a great Experience getting to know this organization, staff, and technological advances. Highly recommended to anyone, especially family!
They have treated my reoccurring iritis several times with guaranteed treatment. I Had a precise eye exam with many eye frame selections. Very prompt, organized, and professional experience.
Jen is one of the technician’s with a warm welcoming smile who made me feel very welcome!

I called them this morning because I had something in my eye, I had read some of the poor reviews and was a bit leery. My wife had used them and had been pleased. I had never used this eye group before. They got me in within two hours. The front desk handled all the paper work very efficiently and I went in to the technician with a very short wait. The eye doctor and technicians were friendly and very helpful. My problem was handled and I will be using Morris Eye Group for all my eye needs from here on out.

My family and I have been coming to the Morris Eye Group for the last several years and have been so pleased. The doctors and staff are professional and so kind. Thanks for everything Jillian and Jennifer! You girls rock!

I got charged a copayment when I have insurance that covers me ANYWHERE ELSE that I go. I needed plugs and my dr recommended that I didn’t come in for another appt so I wouldn’t have to pay a copayment again and she told me my insurance would cover the procedure, so I agreed to have the procedure done right then and there. I got a bill in the mail a couple weeks later for 200 dollars!!! I called and the lady on the phone said that I should’ve been made to come in for a different appt and that I was supposed to be charged that amount. I refused to pay it she said she would call me back after she spoke to the doctor and she never did. I’m not blaming the doctor who did the procedure, she was fine. I blame the way the whole front is ran. I’ll NEVER be back. Rude & unprofessional/​disorganized.

If I could give a negative number of stars I would. Our insurance covers the eye exam and and prescription. I confirmed coverage with both our insurance company and The Morris Eye Group. When my husband and I came in for our appt they charged us both a co-​pay since they are a specialist. Explained that we were just there for an eye exam and we weren’t there for a specialist (and didn’t see one). We were told to take it up with our insurance company. Should have walked out right then but didnt because my husband was out of contacts and since I had already confirmed everything thought I could straighten it out. After the co-​pay we were then charged additional for the mono vision fitting that we didn’t even want. Sooooo… the appt that should have cost nothing we paid $ 120 out of pocket.
When I contacted them for resolution I also gave them the direct line to my insurance provider who was working on this with me. I had explained multiple times that we had made appts for eye exams and were not told prior to actually arriving that they we would have any other payment. They also didn’t tell us until after the exam that we would be charged again to get the contact prescription. (The supervisor there repeatedly informed me that just could never happen)
The also wanted to do additional testing — we declined. I only needed reading glasses. This place is horrible and the supervisor I spoke to never stopped talking over me to listen to what the problem is. She just kept telling me how great they are and that they couldn’t do anything wrong. (FYI — turns out my neighbor has gone there and and had issues too)
The one nice thing I can say is about Abe the technician who did the exam– he was wonderful and kind. He should get a raise just for being associated with this place.
Wish I had looked them up on Unilocal first. My mistake or I would have seen all the negative comments…

While the associate doctors are very good, the office is at times disorganized. I don’t expect perfect but professional would be helpful. Can recommend but there are some office negatives that are hard to ignore.

I made several visits here and the experiences have been bad.
First visit:
I ordered glasses and was given an appointment for pick up three weeks later. I took time off work and showed up and waited 15 minutes. Then the optician said, there was an error in the prescription so my glasses would not be ready for another two weeks. If they knew there was a mistake, they should have called to reschedule my appointment. The optician said they forgot to call me.
Second visit:
They took photographs of my optic nerve and gave me a visual field acuity test. A week later, they called to say the optic nerve photo did not come out properly and that I needed to retake the visual field acuity test with my eyelids taped shut due to poor results. The next available time for the visual field acuity was 3 months later! WTF.
Third visit:
I showed up to pick up my glasses and retake the optic nerve photo. The glasses were ready. However, my eyeglass frame was coated in a white residue. Gross! For $ 600 lenses, they should have at least cleaned my frame as a courtesy. They didn’t even do a quick eye check to make sure the prescription was correct and to my liking.
Then they redid my optic nerve photo. When I paid the bill, they charged me $ 634. I thought it was too high. It turns out they charged $ 34 for the optic nerve photo retake. That was their mistake so I should not have been charged. I explained that this was a retake, so I should not have been charged. Luckily, they did agree to refund the photograph.
Fourth visit,
Three months later, I had my retake of the visual field acuity test. It turns out that even though it was a retake, I had to pay $ 77 out of pocket for the test. I said that was unfair since I already paid once and the doctor ordered the retake. But they insisted since it was not their fault last time, that I had to pay. I figure they should have taped my eyelids the first time if that was a potential issue. Instead, they had me retake the test at my cost.
Then they wanted to retake my optic nerve photo. WTF! I already had it done twice. They said it would be at no charge since they didn’t get a clear image the previous two times. I waited about 15 minutes and it turns out the machine was not working for the photographs.
When I checked out, they charged me $ 111. I asked for a breakdown of costs. $ 30 for office visit, $ 47 for visual field acuity, and $ 34 for the optic nerve photograph. I was furious since it was supposed to be no charge and they didn’t even take the photograph since the computer was down.
I have never had this much trouble with an eye doctor before. Whenever you check out, double check your bill before paying!

First time here. Referred by my PCP. I thought the place and staff were very knowleagable. No pressure to buy eyeglasses or other services. They can have more frame selection. Doctor showed me the pics and results of my exam. Everything good which makes my New Year a good start.

Had to wait 30 minutes even though I had an appointment. I was charged a copayment even though I have 3 different insurances not sure why. The front desk girl never did tell me the details regarding my options regarding my different insurance plans. Seems to me that someone should open up a school for competent front office people! Anyway Dr. Butler is awesome and that’s why I did not give the center just one star.

STAY AWAY!!!
I would never recommend this place!
1. They scheduled me with the wrong doctor.
I have been wearing contacts for over 15 years and they scheduled me for a regular eye appointment. I was there for 2 hours and they tell me I have to make another appointment to see a doctor that will design my contacts… then I have to wear that trial pair and if they fit they will give me a Rx. Why would I need to see another doctor to check contacts that I wore when I came to this place and I have been wearing for over 10 years? Oh thats right… you scheduled me with the wrong doctor and the doctor that I should have really seen wasn’t even there.
2. Watch what they charge!
My husband went there on 10÷9÷14 and was charged a $ 10 co-​pay. I went 12÷9÷14 and they charged me a $ 35 co-​pay. They don’t know what they are doing. I have VSP and federal insurance and there should be no difference in the charges.
3. Section where you pick frames ect. has no clue what they are doing!
My husband went in on 10÷9÷14 and paid the contact fitting fee of $ 55 and paid the difference in the frame cost which his total bill came to $ 105…(his frame was $ 225 and scratch resistance, reflective coating, lenses, and polycarbonate was all covered) he received 6 month supply of contacts and glasses for a total of $ 105.
For me… the girl was trying to charge me for everything that is covered under my insurance and told me that they use a more premium lens? The frame I chose was less expensive than the frame my husband picked but she told me that it was going to cost $ 391. I would also have to pay a contact fitting fee. I would have to come back and see another doctor. And who knows if the would charge me another co-​pay? Oh she tried to tell me maybe my insurance changed? Yeah sweetie I am sure it didn’t change in 2 months!
4. Never did they try to get another individual check to see if there was an error. I asked to she a manager. TORI didn’t even try to help. She said I can see we aren’t going to please you and we will give you your co-​pay and not bill your insurance… like you have never been here before. SHE LIED! She called me the next morning and told me they are going to have to bill my insurance? So now they are trying to bill my insurance… when they scheduled me with the WRONG doctor?!? I had to call my insurance and file an appeal.
Horrible customer service! Incompetence in scheduling appointments! Lack of knowledge. Tried to over charge me! Pure waste of my time!!!
I have been working in health care over 10 years as an RN and would never ever recommend this establishment to anyone!!! Future customers be aware of your benefits and don’t let them fool you. Patients and customers have the right to choose with a wide selection of reasonable places… this eye group is not one of them.

I agree with the poor reviews for this Eye group. When I first moved here my HMO sent me. I experienced everything the people with one star said. I spoke with a neighbor, who also had the same experience. We compared notes and found out that there are three co-​pays. 1. $ 30 when you walk in 2. $ 30 for another visit 3. $ 30 to come back and adjust your glasses. I’m supposed to get a discount on the glasses. A staff person held up a box with really cheap stuff in it. Those were the ones discounted. I bought one. They fell apart before the year was up. By the time it was over, I shelled out $ 90 plus the cost of the glasses. It was another hundred dollars to get new glasses somewhere else. $ 90 was what I paid Dr. Rodrigues at Costco for my eye exam a number of years ago. Price is a little above $ 100 now.
I have the idea Morris Group treats HMO people differently than those paying out-​of-​pocket. I got a clear idea they are profit motivated and nothing more. I never went there again. I have been using Dr. Rodrigues at Costco exclusively. Don’t waste your HMO money here. It is no bargain.