Guaranty Bank

This is by far the best bank I have ever dealt with hands down. From the greeter at the first desk on the right to the last teller on the left and all the way to the manager in the, this bank is fantastic. I only gave it 5 stars because there wasn’t a option for more! Keep up the great work Bbva… I’m 100% satisfied.

I came to this site to write a review when low and behold the previous person entering a review wrote a novel of her troubling issues. First off folks let me inform you that I have been banking at this particular location for well over 35 years. I have watched this institution change hands 3 times over the years. It is currently BBVA Compass and I am very pleased with this bank. I own a business that deposits large amounts of cash each month and the ONLY bank that won’t gouge me in fees. My business account is almost 19 years old!!! I have no idea what the customer prior to me making a review is talking about… BBVA Compass has the lowest fees hands down bar none. I’ve looked into changing elsewhere but can’t stomach what they would charge me monthly. To boot the staff is EXCEPTIONAL!!! The manager Michael is extremely kind and always works with me when I need changes made to my accounts. This institution has thankfully always had exceptional management and staff. in fact, I consider the entire staff my friends. There is a reason I’ve been here for 38 years… I’ve tried personal accounts elsewhere and the others pale in comparison.
I very highly recommend BBVA Compass for your personal and business needs. Call Micheal, Theresa or Carlton personally to see what I’m speaking of.
Thank you for the amazing service!

If you are reading this review and you see the 1 star only (0 star is not available), please read and then go to a better bank.
The saying of «Buyer beware» is more than factual for this bank, there fee’s and how they run there system, you will be so scared to write a check let alone use your own account.
Customer service all I have to say is OMG, once again it does not exist and you are doing them a favor banking there.
When I would go to this branch it looked like a morgue no customers or even teh once there was and guess what they were not happy and I could not understand why it was always empty hmmm wonder why, well I found out today «Buyer beware»
BBVA I am not that desperate to have an account and I can sure as hell see the Feds getting involved on this as well as I smell a huge class action law suit yip HUGE,.
The Moral of the story is rip a customer off and you will eventually pay for it.

I am updating my review. About 6 months ago, a new manager Michael Rossi took over. His customer service skills are deplorable. He doesn’t appear to value the customer from how he handled my issue. His incompetency and lack of customer service skills makes me motivated to move all my personal and business banking elsewhere after parking most of my banking and money here for the past 7 years!:(
The incident was that I ordered checks from the bank when the old manager Jana was still around. I didn’t even WANT to order checks here. The bank manager and teller Lydia heard that I was out of checks and said that they could order them for me. I made sure that there was no charge for the checks and she reassured me that there would be no charge since I was such a long time and good customer. Hence I placed the order. As a regular practice, I never make check orders through my bank unless it is the first order of checks which come complimentary with opening the bank account. I normally order through costco since they are cheaper than ordering from the bank.
When the old manager was still around, she asked Lydia, a bank teller, to make sure that there was no charge for the checks to me. Nothing was ever done. I only realized that they had charged me a $ 95.00 fee when I checked my online banking several months later. I just trusted they had kept their end of the deal.
When I gave the information to teller Lydia, she said she would pass on the information to the new manager. I had to follow up with her about 2 weeks later when I still hadn’t see the credit show up. She apologized and said she had been busy when I had given her the message so that the information had been incomplete so the manager had wanted to schedule an appointment with me to discuss the issue. I gave her the information AGAIN and asked her to pass him the information again.
When I spoke to the manager, several days AFTER he was supposed to get back to me, I told him that I would rather just speak to him over the phone to resolve the issue than coming into the branch. I relayed the above info to him and also the 2ndary issue which was that I was not supposed to get charged for a line of credit that I had opened at the request of my old manager. I also told him that being a long time customer, if he couldn’t reverse the fees for me, that I would take my banking elsewhere. He rudely went onto tell me that BBVA Compass is a business and they can’t afford to «lose money». Common and give me a break!!! — $ 95.00 when I have lots of my money in this bank for the past 7 years which they have used and are using to make money??! I also realize that it doesn’t take any money on their part to maintain a line of credit — which I have never used and never wanted to open but did so at a request of the old manager. Chase gives a line of credit with no fees or strings attached! He has no idea what he is talking about, never did any research on my accounts, never did any research on me or my issues prior to talking to me. Totally incompetent!:(On top of that, he said that if I wanted to return the checks to him, he would go ahead and refund the money??! Also, he nonchalantly stated that if I was already going to leave the bank, unless he reversed the fees, then it really didn’t matter if he reversed the fees or not and that he would not reverse them!:(Does not value the customer AT ALL!:(
I called Lydia after speaking with the rude Rossi and verified with her that she had seen and heard about my check order and associated waiving of fees for them. She verified this was accurate and had relayed this message to the new manager. She, however, on her part, did not relay the part that she herself had heard the information firsthand and she, had been the one, who kept reassuring me that the new manager would probably not have any issues with reversing the fees. She also, rudley proeeded to tell me that she had been with other customers and that it was rude of her to take down my info while she was helping others out. I retorted than she should either have someone else answer the phones, informed me of the situation, asked if I could hold, or called me back to which she did none of the above. She chose to give a half garbled message and not accurately giving the whole picture to the new manager which didn’t help things at all.
How this issue should have been handled, with respect to good customer service, is that the old employee, Lydia, should have written down the information accurately the first time and if she hadn’t gotten the info accurately, she should have called me back for more information. On top of that, she never explained clearly to the new manager any of the information I gave him especially the check order fees when she specifically knew that the old branch manager had asked her to waive any fees regarding this order. The new manager needs some classes on customer service! Would not recommend this bank to any