Freeway Insurance Services

works service still they haven’t change their servise I will no longer go there today is my 4^th time and always messing up with my policy 1^st they told me that I had road service and when I try to used it they tell me. I don’t have it this is not how it works, today I went to renew my policy and they want to give me a different one, no way I call out directly to my insurance over the phone and they actually did help me and lower the price of 7 dollars even better for me, I think this is what I will be doing from now on call directly because this people are all about the money and don’t even help you at all…

horrible place to go get insurance do not get insurance here they are dishonest people and liars they take your money and charge you with fees n cost for no apparent reason after we switched policies KENIA a sales representative told us we wouldnt get charged and that our payment putting down would be for the month then the next month our policy would be on a certain day also lower price. Well we kept looking on line and it kept saying different things so we questioned it kenia told us it would be ok and it would get fixed another lie nothing did we called the direct line explained what we were told and they said no thats not whats on file the money claimed to be foe the month was actualy the dwn payment and our old policy nvr got cancelled kenia lied to us and even afterwards we told her multistate told us your lieing to fix it and still no changes the dates on our policies were mixed up and after all this we still have to pay for this month which kenia said we wouldnt what showed us she was lieing even more was we went back to talk to the manager and kenia wouldnt even say hi which we knew was b cuss she knew we knew she lied to us when she should of told us the the Truth from the beginning horrible place horrible greedy people foe money Do not get insurance and if you decide to try it out pls make sure to alwayst be aware of what they say get everything said on paper and CHECK ONLINE CONSTANTLY TO SEE IF YOUR POLICY CHANGES OR NOT THEY SAY ALOT OF THINGS BUT DNT DO THEM SO I HOPE BEFORE YOU GET INSURANCE HERE MY EXPERIENCE HELPS YOU DECIDE WISELY I GUESS IT IS WORTH IT PAYING A LIL BIT MORE MONEY BUT KNOWING YOUR IN SAVE HANDS NOT WITH DISHONEST LIARS LIKE KENIA I WISH I CAN RATE THIS –5 BEFORE YOU PURCHASE ANYTHING LOOK AT THE REVIEWS N PAY ATTENTION WHICH I SHOULD HAVE DONE BUT WE LEARN FROM MISTAKES BUT I HOPE YOU SAVE YOURSELF SOME MONEY AND DONT GET INSURANCE HERE YOU WILL COME OUT OF POCKET MORE IN THE LONG RUN

The worst customer service! They’re so shady and gave me a policy without my consent. The main manager somehow got «confused» when i explained exactly what i was gonna do. Just take out my old car and put my new car in my policy with my dad that we already had. The next day when we went back to the office we found out that his policy was canceled when the date for our payment wasnt until March 14^th because the lady told him when he put all the money down. And we hadnt even recieved our first bill in the mail. So how did i get this 800+$ policy??? With liability when i need full coverage! She should’ve called me to get the FULL INFORMATION before even submitting it. DONT GO TO THIS OFFICE!

This is the worst company for customer service. I called the main office cause someone hit me and they go thru this comp.
I got no support and was put on hold for about an hour waiting to speak to a supervisor.
They could not pull up this clients information by giving their clients policy # and said they could only by the clients drivers license #. I explained the lady who hit me spoke Spanish and I couldn’t get all the details, just the company, policy #, name and License plate number. I can’t believe I got no assistance and was treated with so much disrespect when we pay so much money for insurance!
Please stay away from this company! When it comes to customer support when an accident happens! This is the worst company!!!

Cynthia has been an exceptional agent as I’ve known her. There is no better feeling than knowing I have a best personalized agent who Truly care about my best interest rather than her own. Every time I’ve had a question about a policy or inquiry, she always provided me with an indept and timely response. I can always count on Cynthia to give me the personal attention needed to feel confident about the policies and coverage I need to be absolutely sure that I know I’m covered in any circumstance. Everybody should go with her forget the other girls in there.

Kenia was my customer representative. She was really informative, reliable, helpful, and did everything she could to help us out on getting the best plan that fit me. The insurance company has very good insurance policy options as well. The environment was very peaceful as I walked in; and I appreciate the manager offering beverages and place to sit while I waited. I felt very welcome and I was assisted very quickly soon after by Kenia.
The freeway agency team has very great service and I recommend it.

this place sucks, they train them to take extra money from you with a bunch of down payments if you switch from provider.
Their agent Susana cost me a ding in my credit report when she told me not to worry about a bill being sent from Western General after she had switched me from the insurance carrier.
i kept telling her that they were threatening me with sending me to collections, and she said that they couldnt.
i cant believe i was gullible enough to believe freeway trained people properly. dont ever sign with these scam artists…

Freeway insurance agency team and especially Kenia and Castalia have been a great asset to my insurance needs when it comes to providing all the coverage I required and even more when it comes to my Auto Insurance. I have 2 vehicles and not the best driving background :) still, they were able to get me the best insurance at the best price and help me be fully covered in the most quick efficient way possible. I have been pleased with their response time, the communication, the effective online billing they provide. Thanks!

First off let me start by saying DO NOT GO THROUGH THIS INS COMPANY!!! they are 100% UNPROFESSIONAL !!! I am so upset I have to deal with their f***ing run around! I had an accident 2 weeks ago and have yet to be able to speak to «the right rep» everytime I call I’m on hold for 20 minutes someone answers, and they say they are not in charge of my claim … Then they transfer me to another idiot that says the same thing … The first 10 days I was very patient and kept calling back after being disconnected multiple times for being on hold 30+ minutes. But at this point I’m ready to make a complaint not only on here but their customer service dept as well. I hope I can save some of you researchers the hassle of dealing with these bozos. Oh and another shitty thing is that their website doesnt work with Apple devices … So i can’t make payments on my phone, iPad or MacBook … Wtf !!! And if I try doing it over the phone it’s an additional $ 10 – 15 charge!!!

They try to charge me $ 200-​plus to add and remove a car I just did it by phone end up paying 0 and got $ 30 credit oh yeah I would love to rate them a O star

So I was looking for insurance and needed to get it asap and found freeway insurance I wasn’t able to walk in to the office that day but then castalia the agent who gave me a quote informed me I could do it over the phone I was a little iffy on doing it over the phone but castalia was AMAZING she was so patient and went over everything with me she answered all of my many questions and went over all of my coverage in detail, best experience getting insurance!!!

They are not honest. Stay away from them even though they might make you feel like you are getting the best deal out there. First, they charge you a fee every time you want to make a change to your policy. I went there to add a new car to my policy, and they would not do it. They lied to me by saying that my new car could not be added to my old policy because it is an expensive. I called the insurance company, and they said that it was not true. Freeway did it because the girl was trying so hard to sell me a new policy. Instead of adding my car to my old policy, she insisted on trying to sell me a new policy while even though I already have an active policy. I called their supervisor to notify him about the situation. He told me that yes they could add my new car to my old policy, but It will cost me $ 200.00 just for processing fee without the extra insurance amount. He told me that It is better to buy a new policy. I know that they are bunch liars always finding ways to force to buy unnecessary stuffs. I did not buy a new policy. Once my policy expires, I will never use them again.

If I could give it 0 stars I would !! This place is so unprofessional! Especially Kenya, she’s young so at first okay i have her a chance but then she gave me an attitude and she seemed to not know what she was doing. She told me all this information with explanations and from their she messed up everything. She told me I wasn’t suppose to pay till next month and then I get my first bill the same month I went either her ! She didn’t put any information right on the computer, I went to claim what she did and she said she didn’t know what I was talking about, after saying she’ll call me back the next day she didn’t. Very unprofessional, this place is also very dirty, dirty carpet, workers look mad all the time. And don’t seem to care but the music they have on. I don’t recommend this place for any one, go somewhere else. PLEASE!

Best customer service!!! I just bought a new car and I made a call to get a quote on full coverage and I was really happy with it. Everything was done over the phone in less than 30 min. didn’t even have a single problem.

Great customer service go with Kenia Obeso she will give you the best quote around very happy with my new policy

Okay so the folks at Hacienda Drive have no idea on what they’re doing. It’s mostly the girls I have problem with; they need to improve their attitude. I keep seeing different «managers» and agents every month. When I come in, and try to continue any process the agent I talk to has no idea what I’m talking about because it’s not the same agent.
Here’s what’s going on: I bought a new car, got new insurance, set up automatic payments. Well for the past three months I’ve been getting notices that my payments are not going through. It is because the automatic payment option wasn’t set up correctly. I’ve gone to the office multiple multiple times, heard the agents giggle, and talk on the phone about their personal life, all while waiting to be helped. Turns out they still want to charge me an additional charge to make my payment because the automatic payment option wasn’t set up correctly!
Who’s fault was it that the automatic withdrawal payment option wasn’t set up correctly? It was their fault not mine, I don’t see why they have to charge me.
Left the office without my problem being solved.
Had to create an account online with the insurance company and go from there.
Total waste of time.
Oh yea the girl who was «helping» me rolled her eyes too.
Secondly, once I bought insurance for my car, they forgot to contact the bank with proof of my insurance… how do I know they forgot? When my bank sent me a letter a month later that I wasn’t complying with the requirements of the loan because they had no proof of insurance and the bank had not been added as a lienholder. They were supposed to have faxed this to them, I had specified my cars weren’t owned.
Had to go back, and call the bank while talking to them because I couldn’t trust them doing it themselves. Took two more hours to get through this.

I’m big on customer service — everyone in the office was courteous and all carried a positive vibe — based on my overall experience and how happy I was walking out the door on a positive note, I have to give them 5 stars.
I remember hearing about them from radio commercial and found myself looking for a new policy, one of my buddies told me to check them out since he was able to get a policy for a low monthly rate.
The person i have to give all credit to is Liza C. — No frills, straight shooter, to the point, gave me options and didn’t rush anything. if I’m gonna fork over money every month, I’m going to want everything on paper. She was great at showing my options (good or bad) and made it clear what terms I was signing up for. I feel bad for asking so many questions!
I hate shopping insurance companies. I hate waiting in lines. I hate high rates and hidden verbiage. She made my transaction relatively quick, was fast to assist and broke EVERYTHING down. Very detailed oriented and I couldn’t have asked for a better experience!

I can barely even give them 1 star! I have called the office twice and talked to a gal who gave me a good quote and then asked her to email me the quote so I can look at it. I have never received it… such bad follow up… will go to another office!

Don’t come here unless you want to spend almost all your day waiting or trying to get coverage! This is the worst place I’ve ever been to. You have a person trying to work on your policy and they start taking other phone calls and work on other peoples policy’s. No sense of customer service. If they know they get busy then they need to have more staff. I shouldn’t have to wait for them to finish their phone calls to finish working on my policy. Absolutely ridiculous. Once I am able to cancel my insurance without paying a fee i am doing so and never coming back here again!

They will not give you a straight forward answer. You can’t ask a question with out them going off trying to explain something irrelevent. They leave a lot of details out. Dont even try to get a hold of a manager… it could take you days, if not weeks. I was on hold for 30 minutes, so I hung up. Some say there is no broker fee what so ever and some say there is. But if your a prefered customor then there in NOT. What is a prefered customor? Well I never actually got a real definition but she said no tickets/​accidents (basically a good driver) then she added later you must be OVER 25 to qualify. Very misleading and decieving.
I gave them one star because they got me a really great deal on car insurance.