Eyeglass World

Please do NOT go into this store location unless you are made of money and do not care about how you are treated as a customer. I went in a few weeks ago and had the WORST customer service experience I have EVER had in my life! I purchased a pair of eyeglasses as well as a pair of sunglasses and paid just under $ 300. That is not my issue!!! I was treated with what one would call distain and complete lack of respect. They talked about me as if I were a piece of meat not worth any more than bargain price, in front of me, but in Spanish; Thinking I couldn’t understand a word they were saying. But unfortunately for them, my mother was born in Ensenada and speaks fluent Spanish, so not only was it completely obvious who they were talking about, I could also understand the woman’s rude comments. I was so upset that I left all my things inside the store, went into my car, where my mom was waiting with my sleeping child, and had my her go inside to collect my things and tell them in Spanish how we were going to write this review and go through corporate to return my purchases. Before calling corporate I discovered the Eyeglass World location in Oceanside, that also happened to be closer than this location. I called first to explain my situation and get a feel for the customer service at their location. I was met with the utmost care and respect! And everything a customer wants to experience through a company that they are giving their money and service to. They fixed every issue I had and made me feel so much better! Please avoid this store location at ALL costs!!!

So disappointed in the customer service experience here. I have a complex and expensive prescription and need to feel confident about the products and services I am shopping for. Not knowing A THING about Eyeglass World and what they offer, I was looking for reassurances from staff that their product is superior, my satisfaction is important and my experience would be a positive one; these 3 things being the core of Customer Service. I was dumbfounded that these folks would let an $ 800 purchase just walk out the door. No one even TRIED to earn my business! I was about to write off Eyeglass World as an option for my eyewear. When I hopped on Unilocal to relate my experience, I discovered there was an Oceanside location (which is not mentioned in the TV ads!). They had been closed for 8 months after a flood at their store. There were 2 positives for Oceanside, so I swallowed my bitter and gave it shot. So happy that I did. What a world of difference! Please see my review for that location. Jill and Hermila are superstars! Needless to say, I gave them my business and am excited for the next step when I pick up my glasses.

I just had the best experience with Laura and Ken here. My son is five and broke his glasses — again! They were having a couple issues locating us in the system but Ken came over and said he knew how to fix the system and the glasses would be replaced for free. The same day! Fast forward five minutes and we realized that the frames weren’t in stock. Ugh! Laura called around and we went to pick up the frames for free at another location. They offered to ship them but my son is blind without them so it was worth the afternoon stroll. I’ll be back again!!!

I went here for eyeglasses I needed progressives and it was my first time and had seen their ads. When I got to the store no one came up to me to help for quite a while. When the gentleman did finally come to help we picked out two pairs and I was expecting to pay the ad price but the total came to over $ 600. I was in shock and he tried to explain why they were more money and I understood, but that to me is not cool and what I wanted, so I left and went somewhere recommended by a friend.

I had an exam done on 3÷10÷16. I had called the previous day, the girl I spoke to on the phone was very friendly. It was convenient how quick they were able to get me in. I went to the office next door to eyeglass world. When I walked in the male receptionist/​assistant looked at me like I was a moron. At first I thought it was because I got there about 3 minutes late, so I thought «fair enough.» But then he continued to be VERY short & borderline rude through out the entire time I interacted with him. Not cool! The optometrist Bich Tran was soo much better though. She was very nice & so helpful. I really liked her & would recommend her, I just wish her assistant would take some lessons in friendliness.
After my exam was done I went next door & looked at glasses. The lady who helped me was nice & honest about which frames fit good on me. I decided to get 2 frames. I placed my order & was able to pick them up the next day & so far everything looks good!

I took the glasses to another optometrist wjo told me the lenses were defective. I am now at eyeglass world seeking new lenses. I will never return. I will tell everyone I know about my experience here

So dissatisfied with overall service and misleading advertising. You don’t get your glasses same day, and the $ 78 dollar deal is a sham. No deal with insurance at all. Picked up glasses and had to ask for a case, received a plastic soft sleeve case, not the type you would expect with prescription glasses. Don’t let the radio and TV commercials fool you. We won’t go back.

Don’t expect they keep their words on delivery date and maybe anything else. Ordered on 12÷28÷15, until 1÷18÷16 I still haven’t seen eyeglasses delivery.

I am SO happy to say EW is incredible! I had my eyes examined right next door with Bich Tran, O.D. who is fantastic! THEN i went to EW, picked out two very affordable glasses (one sunglasses!) approx $ 250 and received them the NEXT DAY! I’m thrilled with this place, the employees (Jill) & feel much better about this glasses purchase as my $ 400 pair broke w/​in 2 years!
THIS IS THE PLACE! TYVM Eyeglass World!

Eyeglasses are always so expensive, especially elsewhere… but I went to Eyeglass World to check it out and I am very happy with my glasses, and the service I received there from everyone I encountered. They also participate with Care Credit which helps with paying for your glasses and can make a difference in your purchase experience. I will definitely give them my business again. No need to go to the «Lens» competitor… they will take care of you here.

Oh boy can you say super scary. The frames look like they are dispoable maybe will last a month. I guess that is why they are cheaper than online glasses. Than they start working you and your nice cheap glasses with some swank upgraded lenses that you must have are now $ 300 plus. It was late in the day maybe they wanted to go home, these place is not for me or my friend who was with me. She finaly said its late we got to go pick up dinner and we escaped. It was a close one.

Nice selection of inexpensive frames, with plastic lenses only $ 39 pair [if you buy two].
At that price, they’re disposable if they break. Staff were knowledgeable and attentive.

This place is awesome! I went in today for new glasses since my son accidentally broke mine. The store is clean and the employees are super friendly. I was greeted instantly when I walked through the door by Norma, who stuck with me the whole time to help me find the right things. I ended up with a pair of glasses and sunglasses for an amazing price. Norma was honest about how different frames fit my face and was personable. I never once felt pressured to buy something I didn’t want or to purchase the more expensive frames. This is definitely THE place to go for glasses!

I had such a good experience I will definitely be returning to eyeglass world for my glasses in the future. The staff is friendly and helpful and they don’t try to sell you anything that you don’t need! I was told my lenses would take and hour to be made and it only took 45 minutes! I love the concept of getting 2 glasses for one price. I spent as much for 2 pairs of glasses here as I would have on one pair at a competitor. Check it out if you’re in need of new glasses!