Enterprise Rent-A-Car

We were very happy with the service and the car we rented. Everyone was helpful and polite. I would definitely rent a car there again.

After an accident my insurance contacted this location I was in and out in 15 mins great service thanks again guys!

In all the years we’ve rented from them, things have been mostly fine. Lately, we’ve been renting using the weekend special and have rented for a few weekends back-​to-​back in this last month alone.
Pros: Weekend special. Generally friendly service. Pick up and drop off service.
Cons:
–Pick up can be pretty slow/​late, especially if your reservation is in the morning. Might want to cushion extra time into your schedule by the time you drive off with the rental.
–Friendliness can be fake, and at times they are actually not helpful. I get this from about a third of the staff, particularly one woman — friendly tone, but face says otherwise and what they’re saying is not that helpful or service-​oriented; a general «I don’t care/​I dislike my job» attitude. Or they’ll be helpful and kind in the office but a little rude at the car. Or they see you come in and you’re the only one there, but they don’t acknowledge or come to help you right away even though they see you.
MAIN NEGATIVE: These last two times, the cars have not been cleaned. We’ve had to take the car back each time to get it cleaned. The second time I brought it in, I didn’t have time to wait the 20 – 30 minutes for the car to get cleaned. I mentioned it was annoying that we’ve had to bring them back. They said we should check if it should be cleaned when we get in the car, that way we don’t have to come back. It’s not my responsibility to check it. You’re wasting my time. It would also be annoying to do the walk around with you then before driving off, get out of the car and go back into the office to ask for it to get cleaned or ask for a different car. Why not follow policy and MAKE SURE TO CLEAN THE CAR BEFORE SERVING THE NEXT CUSTOMER? I understand that it gets busy and maybe other people don’t complain about it, but that doesn’t make it OK. I don’t mind waiting a few extra minutes before getting in the car if you’ve taken the initiative to ensure that it is cleaned.
It was gross. First time, stale coffee smell, sticky steering wheel, stains on the seat. They didn’t have another car to give me when I went back, but luckily they cleaned it right away without much of a wait. Cleaning it made a big difference. Second time, had to live with strong cigarette smoke, sticky wheel, sticky seats (could see the dried splatter on the leather seats).

I have always rented from this Enterprise, ever since i was younger (they were the only place, at the time, that didn’t charge an extra fee for being under 25). It has always been a very pleasant experience. I’ve rented from them twice recently, both times I took my father and let me tell you that he can be quite the character. Both times the manager, Oscar, was amazing. He treated us with nothing but respect and courtesy. We even changed our car reservation when we arrived and they were very quick to accommodate us and quickly got us on our way (they happened to be extremely busy at this time, too). We had an issue with that car that we «upgraded» too and when we returned it, made sure to inform Oscar of the issues it had. He was very apologetic and even gave us a little discount for our inconvenience. He didn’t have to do that… he could’ve easily been like «but did you die?» Lol but he handled the situation like a true professional. I’m a very observant person, I watched each employee here give great service to every customer that walked in. I’m in customer service, so believe me when I say that they provided excellent customer service to all of their guests. I will always rent from this Enterprise, I refuse to go to another location or any other car rental place! You can’t go wrong with the team at this location. Keep up the great work guys!

Never rented from Enterprise before but noticed they pick you up so I really had no other choice. So glad I went with them. Jennifer picked me up and made friendly conversation. The rental signing and inspection was very quick and I was able to rent a car seat for my infant as well. Very handy.
The price was average compared to competitors but picking me up, quickly renting to me, AND received a phone call kind of randomly a day or two into my rental to thank me for using their service and I am sold. I will never rent from another company.

The customer service people are always friendly and helpful. I’ve never had to wait more than about 20 minutes for my car to be ready, mostly because the place is always jumping and they’re busy.
Have had a few cars with overpowering Febreze smells. But would rather have that than locker room or cigarette smell.

My experience.
What I liked was the friendly staff and great rates. I also liked the car we got. It was a 2014 Chrysler; very clean, luxurious, and comfortable.
What I didn’t like was the fact that me a my family had to wait over an hour to get our car. We made a reservation for our rental car about five days prior and the car was not ready when we got there. We told them that we were picking up our car at 5pm and it wasn’t ready until past 6pm.

me n my wife are currently renting a car here i give this place a excelent 5 star because they are awesome careing people its also a family owend business they have awesome rates and will help you to the best of there ability i highly recommend this place to anyone who is in need of a car while your car is getting worked on or not working whatever the circumstance is these ppl have posettive attitudes they explain things in detail on theyre expectations n if you need more days they just have you apply more money n they let you keep it this gentleman oscar sandoval made us feel at home at piece awesome business place if i ever need to rent a car again i would not hesitate to come back to this place thank you so much to anyone out there in need of a rental just log on hotwire then enterprise n look at the prices make a reservation n go get your rental awesome place good personality careing ppl thank you …

Had a great experience here. Staff was professional. Car was nice. I will use them again.

had a great experience, the staff was friendly and helpful. Without any prompting from me, they realized that I’d waited longer than average (it was a busy time) and offered a creative way to make things right. Will surely rent from Enterprise again if the need arises.

We rented a car from Enterprise on Aug 6, 2015. Raf picked us up at home and drove us to pick up the car. He was super customer-​focused and friendly. Raf also helped us when we returned the car, which went smoothly and without surprises.

Third time I’ve rented from this Enterprise location, still awesome. I needed a larger vehicle to take my kid and all his things to college in AZ, along with his three siblings who also went on the trip, and that was no problem. The SUV they originally had was a little too small, but they gave me a Honda mini van that was even better for us. Reasonable rates, EXCELLENT customer service, (both in person and twice on the phone) easy, fast paperwork both when picking up and dropping off. I will definitely rent my next vehicle here!

I went to rent a vehicle for a week and because the enterprise was really busy, they were trying to get everyone in and out as fast as possible (I appreciate that). When we do the walk around the car was still dirty on the outside and the gas wasn’t full, indicating to me that the car just came in. Although dirty, I didn’t see any problems with the vehicle. When I go to turn in the vehicle, I work with a different agent, and they find a ding on the bottom of the car. How was I supposed to catch that during a walk around a dirty car? I have no idea. I am being held accountable for this ding even though I can 100% guarantee I had nothing to do with that. I will never work with enterprise ever again. I used to use them for every thing and would highly recommend them, but those days are long gone.

Thank you Raffy for picking me up at my residence and getting the rental car ready and cleaned. I appreciate the prompt courteous customer service provided. I highly recommend clients rent from your friendly location. Keep up the good work and explaining the cost.

Once again I was overwhelmed by the «enterprise» experience when renting a truck. Brad was so attentive to the small details and had my vehicle ready to go at a 6:50 am pick-​up. Thanks again

There is a agent in the named Oscar he is the most condescending egotistical jerk off ever! I have rented from this specific enterprise numerous times and this is the worst experience I have ever had! He made me feel like the most worthless piece of garbage ever and just because I was renting a car? This man needs to be fired at the very least my suggestions go to San Marcos or Carlsbad this place used to be ok until this jerk was hired !!!

Ivory was the guy who helped us and he was awesome! We got a good car, he was professional, and he even gave us a discount. I would highly recommend this Enterprise and Ivory! Thank you for the outstanding business!

I have rented from enterprise for years and never had a bad experience, untill this time at this location. OSCAR is the most unprofessional, disrespectful «customer service rep» I have yet to meet. Long story short — I was involved in a car accident and needed to rent a car for a few weeks. Oscar ‘helped’ me out and did not ask for a deposit (his fault). I told him when he needs to charge me let me know so I can make sure there are funds available in the account he was taking money from. He texted my daughter threatening to report the car stolen if I did not pay. I WAS MORE THAN WILLING TO PAY. I called him the next day and advise him to charge my account for the balance. He gave me an attitude and when i asked to speak with his supervisor he said, «She is going to tell you the same thing». OSCAR is nothing but a drug dealing, dirty, unprofessional «customer service rep». I will continue to rent from enterprise but I will NEVER return to this location — not even to drop off the car. I advise anyone who needs a rental car to go to another location.
Good luck, Oscar! :)

I rented from them for the first time last week. Oscar was helpful over the phone and in-​person. The car was very new and clean. I got a call later in the day just checking in to make sure I was happy with the rental.
The return was OK. Everyone was busy, and I felt a little ignored. I was treated very courteously when they noticed. And I was still out in less than 10 minutes.
I’m a little confused by the disparity of reviews: all either 5-​star or 1-​star. My experience was very good – certainly above average – and I saw nothing that would warrant a worst-​ever 1-​star review. I’ll be using them again!

They are the company that advertises, «The company that picks you up.» Twice now I’ve called and they’ve said, «Sorry, we don’t have the staff to pick you up.» Isn’t that false advertising? Shouldn’t it be, «The company that picks you up if we have staff.»
No thanks.