Bedrosians Tile and Stone

Awe full customer service in store and on the phone.

In the managers office Mike said «I want you to be happy». I think what he meant to say was «I want to keep your money». When I left the store I told him I was not happy, and we left it at that. He was not rude, but he was inflexible.
I had ordered 8 boxes of tile which had arrived at their warehouse. That same day I had a change in the project and the tile was not needed. True to their stated policy they would not refund the order. The next day I went to the warehouse to pick up the order and as I stood and waited and waited I began to get annoyed. After a half hour when the fork lift finally brought it out the box on top had obviously been dropped and broken tiles were visible. I was getting more annoyed. No problem though, as they offered to order replacements. When I got home the first box I opened had more broken tiles in it. More feelings of unhappiness. I began to lose faith in the condition of the tiles, thinking that the entire order may have been dropped. How many of the tiles have stress fractures and might be weakened so as to break easily after installation? I didn’t know and I didn’t like the anxiety of not knowing. So without opening any more boxes I drove back and asked for a refund. We opened the other boxes at the store (Jennifer stayed late to do this) and we found one more box with a broken tile. Mike however remained firm and would not offer a refund.
Mike said «I want you to be happy» but I am telling you that I AM NOT HAPPY.

Had a so-​so experience with Bedrosians at this location (Vista). Was very difficult to find anyone to help us on a saturday. We went there for a schedule appointment but when we arrived, were asked to come back 2 hours later if wanted to see more selection of granite/​marble slabs. Jacob was the man though. He went out of his way to help us, and was very patience since it was our first time picking out granite/​marble slabs. Only reason this review is not a 2/​5, is because of Jacob. Thanks for your help bud!

Buyers beware DO NOT purchase any products from this store! We went into showroom and found a tile we thought would look great. No one approached us so we went to their counter area and an employee took our info and gave us a sample. A few days later we made decision to purchase the tile and placed order with Julie. At this point no one has told us this was a special order and that they have a no return policy. It was not posted anywhere and not communicated to us. We picked up tile few days later, and when we put more samples on wall we realized it wasn’t going to work.
I went into the showroom back to the desk and talked to first employee and told her we were looking again we were going to have to exchange the first tile. At no time did she inform me once again of their no return policy. Brought home couple more samples and when I went to return those spoke with another employee and told him as well that we were exchanging the tile. And once again he also did not explain store policy.
We went in to make return and the last guy waived us on to speak with Jennie. Jennie is annoyed she is left with dirty work, and very condescendingly says over and over the paperwork stated no returns. When my husband made the purchase he was in hurry and didn’t notice it on paperwork, and once again before he signed no one bothered to tell him no returns!
What a rip off! They have all their stock in another location so they can say it’s special order. Home Depot and Lowes return even single sheets of tile you don’t use! DO NOT purchase at Bedrosians!

After looking for deals on flooring I was really excited to find the clearance section in the back of the warehouse. It can be hard to find someone personable, fun and educated to guide us to our purchase but Jacob fulfilled all those desires and more! Be sure to work with him too if you want to ensure a positive experience. 5 stars thanks to the pleasant service and great clearance selections.

This is our second time working with Bedrosians and have been, overall, pleased with them. I went in this weekend with a couple of design concerns and Paula was so helpful!!! I left the store happy and excited — can’t wait to see the finished product!

This was my first time at Bedrosians. My first impression was how nice show room was. They have a large selection of many types of tile, stone’s, and granite. After spending about 20 min just walking around, I decided to find someone to help me with my granite questions. Laura was very helpful and pleasant. She directed me outside to the slabs of granite, instructed me to take photos of the ones I liked and to return, at which time she looked up the prices and availability.
Laura then asked if I would like to schedule an appointment to look at the selected slabs. Absolutely! I busted out the calendar and picked that Friday. The only problem was that I was on a time restriction, allowing myself 45min to pick out my new counter top. Laura said no problem we will have them ready for your viewing at 1230. I once again told her that I need to be at work by 130 and that if 45 min was not going to be enough time I could come the following week. NOT A PROBLEM she said. I will have them ready for you to view at 1230.
I arrived at 1225. Not a single slab had been pulled for my viewing. Frustrated, I explained to Laura that she told me the slabs would be ready; she was apologetic and passed the blame off on the showroom being busy. Laura then left to check to see how long before they had them ready. When she returned she said they are working on it now and will have them ready in 10min. As I was expressing my frustration, another employee who was sitting behind the desk, started waving his hands in a down word motion repeating himself (its ok, chill, its ok, just chill) NO! It’s not ok to say you will do something and don’t do it. NO! It’s NOT ok to waste someone else’s time. NO! It’s not ok for you to be telling me this. Unprofessional.
10 min later the gentleman behind the desk tells me that I can go outside and start viewing the granite that they had already got ready for me. I walked out side and to no surprise they had only one slab ready for my viewing. If it was going to take 10 minutes per slab. I was looking at another 40min of wait time. They could have at least asked me which slab was my favorite, I would have gladly told them to take out the wildfire first. Frustrated, I just turned around and left without uttering another word.
You lost my business.

We have dealt with Bedrosian’s for recent tile purchases. Laura at the front desk was exceptional. She was always friendly, knowledgable, and very helpful… she even learned our names and remembered our orders even after a few weeks had passed. We would go to this store for their exceptional service. We were also very pleased with the quality of their tiles.

Terrible customer service. The employees at the front desk are constantly rude and lacking in communication skills. Came in once a couple minutes before closing to buy some granite cleaner and they had already closed everything down for the day to get out right at 5. Just because you shut the doors at 5 shouldn’t mean you can’t service people who get there before you do. Management at this place is clearly lacking judging by the staff up front.

After going to most of the other tiles/​flooring places in San Diego, we just bought new tiles for our bathroom reno at Bedrosians. They have a huge selection in all price points. After choosing some tiles, we were helped by Mike who helped narrow our choices down. He offered good suggestions and showed us samples so that we could see our tile choices together. Overall, it has been a really good experiance and will definately come back to Bedrosians for our next tile project.

We order a lot of tile and granite on a regular basis. In this industry there is more bad customer service reps than there are good so when we find a good rep we stick with them and are extremely loyal. We have gone to Bedrosians for a couple years now and we always see Paula. She is the best employee there! She makes us feel welcome every time even if she is busy. We won’t order anything unless she helps us because she goes above and beyond for us every time. She has helped us numerous times on what trends are out there and has helped us save a lot of money over the years. We couldn’t do this without you Paula you deserve a raise and a promotion! :)

I have made many purchases in the past several years from Bedrosians. Every purchase went smoothly and the customer service was excellent in each transaction. I normally interact with Paula B. and have found her skills in customer service and product knowledge to be excellent. She easily handles multiple customers at one time with ease and her friendly nature, memory for products, customers and transactions is extraordinary. If they don’t have your product in stock they can usually get it within 2 days. Bedrosians has become my first choice in San Diego tile suppliers because of the quality, price, selection, location and superior customer service.

Bedrosians is the place to go. We went to several other tile stores in the SD area and Bedrosians provided the highest level of customer service and general advice for completing our project. Paula in particular was phenomenal to work with on the project. She was very consultative and helped us get the material we wanted on time and on budget. In fact, even though their Vista showroom is about 50x nicer than any of the other ones in town, their prices are considerably less, so that’s a plus.

My last two purchases from Bedrosians were very successful. They had the travertine tiles I needed and there was not a single problem with my orders. I ordered a sample first to make sure the travertine shades and quality match the sample board and it did. They even offered to replace defective tiles but our contractors used them for cuts.
Thank you !

I have been there at least ten times. Don’t go unless you have at least four hours to kill. The place always has half the staff it needs so you will easily wait an hour just for someone to be able to help you. Good selection but you could walk out with tile. No one is around. Jacob in the loading area was very nice and hard working.

Terrible customer service. My husband and I went there today, perused the showroom and found a tile we really liked. We went to the counter to ask for help and were told someone would help us shortly. The gentleman just sat there and didn’t bother letting anyone else know to help us. Another 15 minutes go by and my husband once again asks if someone could help us. He was told, «Sure, if you can find someone to help you.» Such rudeness! We were ready to purchase and spend $ 1200 worth of tile, but obviously our business was not needed or appreciated. Instead, we drove to West Coast Flooring which had much better customer service and found an equally, if not better tile.

Mario was a huge help showing me the latest travertine for my new home. I couldn’t be happier with my new flooring. I definitely recommend bedrosians for all your flooring needs.

Great place, great service! I have dealt with different sales reps there in the past who are all great but I mostly deal with Canaan who is awesome. They all are very good at getting you exactly what you need. Very knowledgable staff & always professional.

Huge warehouse.

3.5…
I tagged along with my parents as they are currently planning a kitchen/​bathroom remodel. They had opposing views and wanted my opinion.
We walked into this warehouse and there were samples and samples of marble, tile, sinks, fixtures, and displays… Just walking in, I felt nauseous. It was too overwhelming with the various settings, types, colors, etc…
My parents took me to their two diverse granite selections. Either didn’t appeal to me so I decided to mosey along the various granite. There were rows and rows of choices and again I was dazed and confused.
FINALLY, after 15 – 20 mins, an employee (Lee) came up and asked if we needed assistance. (Throughout the entire time we were perusing inside, no one said ANYTHING to us. This was bothersome to me…)
Lee was extremely helpful. He explained the various pricings and breakdowns. Very pleasant and not pushy, which we appreciated. I finally decided on my 2 top choices in granite for parents, and thankfully, they concurred. After an hour of hearing both my parent’s perspective (and bickering), I was ready to go.