Roto-Rooter Plumbing & Drain Service

Scheduled an appt and waited for a confirmation. Never got it so I had to go pay bills. Roto-​Rooter shows up. Gave them my card info to pay because I was out still and they said it came back «invalid card number»… Had to rush back with cash but had them run my card again. It worked. Paid $ 200 for them to auger the toilet but they said something else was wrong so that would need to be done… long story short, toilets went right back to being plugged because they didn’t investigate further. Had Good Guys come out and they said «Yeah, looks like the cleanout valve needs clearing…» then proceeded to fix the problem, not the symptom, and DIDN’T charge me a dime. Roto-​Rooter was terrible for me… Is it possible to give negative stars?

I call this company at 7 am told them I just had surgery and I have to stay in bed. And that in the middle of the night Mt main line got plugged and we need help ASAP. They gave me a 9am apt. And the time came and pasted and I called and they said sorry that the tec was running behind and they would be there within an hour and every time I called same story now it’s 2:30 pm and I’m mad as heck. So I called someone else who got hear in 20 minutes. Don’t trust the big companies. There just clowns.