Hertz Rent A Car

I have rented from them twice in the past year. First time the car was filthy and had food smear and grease hand prints. I asked them to please clean it and they still did a half ass job. There was still a large amount of sticky stuff in the back center console. Then second time I rented from them I reserved a Full size car 3 days in advance and when I got there they said they only had a economy size car available but you could clearly see larger cars on the lot. They then proceeded to say they couldn’t rent out the large cars because of corporate changes. What is that? So we ended up cramming 5 people into a smile economy size car on a 4 hour drive. Let’s just say it was not comfortable. It would be nice if they called and warn you in advance when they don’t have the car you reserved available.

Fabulous staff always!

This is quite possibly the worst customer service I have ever experienced when renting a car. My husband and I temporarily relocated to Visalia for 4 months. We arrived yesterday evening and started looking today for a long-​term rental car for him. We stopped in at Hertz around 11:55a (not knowing they closed at noon). We told the woman at the counter that we were looking for a 4-​month rental to start today. She sighed a big sigh out loud and told us she was actually closed and couldn’t help us. She said we could call the 800 number on Monday but she couldn’t help us. She made no effort to help us in any way, and offered no apologies. We told her we would take our business elsewhere.

Made a reservation weeks ago. Just went to pick up my car and they didn’t have one. Then told me to go to Fresno Airport they might have one. I will never use Hertz again!

Customer service for this location is awesome!
I rented a pickup truck to be picked up at 7:30am. The day before my reservation, one of their employees called me and we confirmed my reservation. A few hours later, somehow things got mixed up and I was informed that there was no pickup truck for me and their shop was closing for the day. I was told that they would try to get a truck for me as soon as possible in the morning.
I was worried because I really needed the truck. I had hotel reservations out of town for my entire family and we couldn’t afford not to go because of the fine associated with cancelling those reservations. Originally, I was upset because I reserved the car one week ahead. On the day of my pick up, I spoke to a woman named Elli (I think that is how you spell her name. She has a thick Finnish accent). She was so nice and I don’t know what it was about her but I couldn’t be upset at the situation because of her.
She was very nice, polite, and apologetic over the phone and assured me that they would have a car for me.
I ended up picking up the truck at noon instead of the 7:30am pick up time. When I arrived at their location, they discounted my rental price from $ 408 to $ 382 because of the delayed pick up time.
Two weeks after I returned the pick up truck, I received a $ 50 voucher that I can use in my next rental. I will definitely be using that $ 50 voucher. Now all I have to do is figure out where to go: P

a bit disappointed with the customer service initially as I had to listen to the gal at the counter have a conversation with a friend (assuming a friend as it was totally a personal call) how a Ricky wasn’t going to watch her kid so she couldn’t go out on a girls night out– then finally she attended us (there was 2 more customers behind me) then was placed in a vehicle (surprised as Hertz doesn’t do inspections– I have rented from Enterprise before and before they don’t let you drive off until you do a walk around inspection for dents, etc). When bringing vehicle back we informed the gal at the counter that there was liquid in the middle console (whatever it is called the hideaway container between the driver seat and the passenger seat) and (not thinking that we had to look in it before) we put our GPS in it come to realize that there was this sticky liquid at least ½ inch thick and when trying to turn on the GPS — it wouldn’t turn on. SO I informed the gal at the counter and she said she would let the manager know and a week went by and hadn’t heard anything and then called to follow up and was told that the manager had some family issues that he would be back the following Tuesday and she would make sure he got a note on his desk. So 2 weeks have gone by and just got a call from a Chuck who said according to the contract our property is not covered. I then asked where he was calling from and what information he had as no one has called me and asked anything. HE just stated that he had a note stating our GPS was damaged while we had a Hertz vehicle. So whatever. HE said he was sending a $ 50 coupon for a future rental. Don’t think I would rent from them in the future so what good is that? My $ 100 GPS unit is ruined and they could care less…

I always need a car when I’m traveling far I called this place because it was the only place that would rent to a person under 25. I was expecting low class service but what I got was outstanding service and prices. And the girl that works at the front is extremely down to earth not fake nice or overly nice. She really helps us out a lot. always comps us when a certain car isnt in. I recommend if you need a rental car come here first.

I was in town on a business trip, and needed to get some wheels that would get me from there to Los Angeles. I made the reservations on-​line for a 2 day week day rental and reserved a economy class car as that was what work would reimburse me for. To be honest I’m not picky, and as long as it had 4 wheels, an engine and AC. But I was expecting to have a Chevy Aveo or Cobalt or even at best a Hyundai Accent waiting for me.
So imagine my surprise when I got dropped off and the gentleman inside who warmly greeted me and asked if I would like to be upgraded free of charge for a Nissan Sentra and he would throw in a free tank of gas and complementary insurance. Of course I initially was wondering why I was getting such a great deal, and he mentioned it had to do with the car needing to be serviced at one of their larger rental location. The car was in pristine working order, and the service in the office was the fastest I’ve ever experienced. I think within 5 minutes of walking in, I finished the paperwork and was in the car adjusting my windows. Definitely going to continue to work with them the next time Im in town!