Frank’s Appliance Sales & Service

Mike on of the owners has very little regard for his customers! I have been having problems with my refrigerator I purchased last year. I spent 10,000. Dollars at that store and my refrigerator is junk. I have had to take off 5 days for repairs and it is still broken. Today was an appointment again and he calls to inform me that his service personnel had a family emergency. I told him there has been 3 different service men out here to send another one as I had taken the day off he tells me no and wants to reschedule. I told him I could not take another day off for this so he gives me the 800 number for whirlpool. What an Example of great customer service. No one should have to have a brand new appliance serviced 5 times!!! They should have replaced it the first time they came out. Their solution… Put silicone on a crack in the freezer wall??? Well Mike every time you open and shut it the rubber is gonna pull it off piece by piece DUHHHHH

My experience was meh. It felt like they cater to used expensive appliances or simply new expensive appliances. I came here thinking I’d find a lot of used appliances and their cheapest fridge was around $ 500. Right off the bat, I had to go to the «cheap section» where the salesman sent their receptionist. I saw a small fridge but was told they could only order new, which was higher in price then another store and they wouldn’t price match. So if you are looking for an expensive fridge that is 5,000 at the store you might find it here for 2,000 but if you are looking for fridges under 500, it’s prob not the best option. (This does not include mini compact fridges)

Awesome experience. My fridge frosted over, so I call Frank’s to have them come out and take a look. I made the appointment on a Tuesday, they offered appointments the very next day. Because of my schedule, I had them come out that Friday. They quoted an arrival time between 9:30 — 11:30am and Kevin arrived shortly after 9:30am. He was very professional polite and took the time to explain to me what was wrong with my fridge and what repairing it would entail. He did this without sounding overbearing or pushy which was great and always appreciated. Turns out it would cost over $ 1000 to repair the part my fridge needed, but I had paid under $ 350 for it in the first place (used). It made more sense to buy a new one.
I went to the Costco website first, but getting the fridge into my home after I ordered would take 2 – 3 weeks. I called Frank’s and asked them what the turn around time was and they said they could have the fridge (if I bought one today) in my house by the very next day. I went down the Frank’s right after Kevin had looked at my fridge to start looking.
I picked out a fridge from their «as-​is/​dings and dents» section, which still included the product warranty and was still brand new. I couldn’t even locate the ding or dent, so in my eyes, everything looked great. They quickly set me up with a payment plan with a credit application and I was in and out in less than 45 minutes. They really made the process smooth and painless, and even said they could deliver the fridge to my house THAT AFTERNOON.
Everyone was professional and kind– the type of people you want when shopping for a large house appliance. To top it all off, I later went online to see prices for the fridge I just bought from Frank’s at other stores/​websites. I found no cheaper price. In fact, all other stores/​sites had prices that were upwards of $ 450 dollars MORE. A really awesome local store that values customer service.

Had the BEST experience with Frank’s Appliance this morning! My trusty Whirlpool washer (that I use daily!) was in need of repair. Mike came out and had it up and running within 20min… and saved me from several more trips to the laundromat!
From the time I called to make the appointment and throughout the actual service call, everyone I dealt with was professional, helpful, and friendly! Will DEFINITELY recommend & use them again!

All our appliances for the past 20 years have come from Frank’s. Absolutely no issues at all. We love our Wolf warming drawer and oven. Mike and Jerry will take care of you.

Mike at Frank’s Appliance, who is one of the owners will hang up on you if you ask him too many questions, such as how much is the repair and when is the part coming and why does it take 4 days for a in stock part to come from San Diego? If you offer to pay for overnight shipping, Mike will tell you that isn’t an option because they already ordered it. In this day in age of social media to hang up on a customer shows that this business is out of touch with today’s consumer. I want to mention that I called back giving him the benefit of the doubt that we were disconnected and he said «no he hung up on me,» I asked too many questions. Obviously they have plenty of business and don’t really care how people perceive them. If you can swing with financing, just buy a new one from a big box store like Lowe’s, Home Depot, Sears, Best Buy and eliminate the frustration of being treated like this from a local business owner. In deference, Greg at Frank’s Appliance tried to get the part overnight, but it is sad, that as a consumer who have to speak to only certain people at a business and can’t be treated as a customer, which I have or I should say was a long time customer of Frank’s Appliance.

Had a great experience shopping for a dishwasher there. Roy the Sales Rep was very courteous, kind, and helpful… great guy and a Vietnam Veteran to boot as we talked Army shop while going through the sales process. Bought my dishwasher and delivery was already on the way to my house as soon as I left Frank’s. Just waited at home a few short minutes until delivery arrived. The installation guy (I forgot to get his name) did an excellent job in taking out my old early 90’s dishwasher and installing the new Whirlpool stainless steel modern day dishwasher. The installer was kind enough to let me know I had a minor leak in my hot water valve under my sink (I just replaced today in seconds) which he didn’t have to do. Installer had no problems or issues installing and was done within an hour, hour and a half. Many thanks to the installer, professional and courteous! Could not get over how quiet the dishwasher sounds when running, Roy the salesman said it was super quiet, he was right! I will DEFINITELY return there for my next replacement appliance. Kudos to all of you!
Highly recommend to everyone!
Mark M. Oldridge
Proud U.S. Army Veteran
Operation Desert Storm /​Iraqi Freedom

We had a wine fridge that was acting up so we called Frank’s to come check it out and let us know what could be done. Michael came by this morning and was very professional and efficient. He explained the problem in detail and is going to let me know how much the part will be to fix it. He also gave me some great advice about cleaning our ice maker to keep it running smoothly for free. I can tell this is classy company that gets the job done without ripping you off.

Terrible service after the purchase. act like you are a bother to them.
I will never use them again.

Unfortunately disappointed with this business. They were initially pleasant to do business with, but when they mistakenly cancelled my appointment, they said they couldn’t reschedule it until several days later, when I repeatedly said that I could not schedule the appointment during the week. I had been waiting for them to get to my home for the appointment and called them when they didn’t show up. They admitted that they had made the mistake, but wouldn’t accommodate for an appointment later that day. They also hung up on me in the process of finding out why my appointment was cancelled. It’s unfortunate to have a write a bad review about them. I would not do business with them again, not because they made a mistake, but because of their response to that mistake.

Bought washer and dryer from franks. The dryer
broke down. They delivered a loaner
And replacing mine with a new one.
Fabulous customer service.
Will only buy from Franks.