RK Subaru

Long story short: I lost my GPS SD card for my Impreza. The radio and the back-​up camera were still working along with the 12v outlets.
THEN:
My wifed needed an oil change and tire rotation so she took it to Frank Subaru in San Diego. They did the rotation and oil change and «updated» something. I don’t know what and they could not tell me or my wife. All I know is that when my wife left, the radio stopped working as did the 12v outlets and camera. When she went back, they said she needed a $ 500 SD card (!) and everything would «work» again. She and later I explained to them that it was all working fine before they «updated» it and that they needed to fix it. They refused and we transferred to Norfolk, VA.
NOW:
I needed a state inspection and took it to RK Subaru. Met with Stephanie Blevins in Service. She said it would be about $ 100 to take a look at it and $ 16 for the inspection. After a short wait, she said our car was done. She said that in order for the GPS to work, we would need the SD card, (which we figured). She said unfortunately that it would be $ 400. We declined and got ready to shell out $ 116. THEN, she said that they did the troubleshooting on the radio for free and only charged us $ 16! BONUS: whatever they used to «troubleshoot» fixed the radio, camera, and 12v outlets!
Not sure they did it on purpose to win our business or not but that does’t matter. What matters is they took GREAT care of us and won a customer! I couldn’t be happier with the service. And Stephanie was AWESOME! (She would have been awesome even if they had charged for the troubleshooting.)
GREAT JOB!

As a first time car buyer, Ray Phifer took great care of me and answered all of my questions (some asked multiple times) in a very professional and courteous manner. I knew nothing about Subaru when I walked in and walked out a few hours later a proud and excited Forester owner! I recommend setting up some time with Ray when you look for your new car. You can email him at
or call him at (757) 515‑9908.

I would like to acknowledge Dennis Wright for his professional and knowledgeable service that was provided to us today– (2÷15÷2016). It was a pleasant and laid back experience. Dennis went an extra mile providing great service on getting my first car.
As a first time car owner, I had tons of questions, but with his expertise and knowledge, my curiosity has been fulfilled. I look forward to driving my Impreza! :) I would definitely recommend this dealer to friends and family. Thank you RK Subaru!

My fiancé and I came here a couple weeks ago to purchase a new vehicle. We had actually stopped by another local Subaru dealership first to «window shop.» When we came to RK, we noticed that vehicles with the same features and packages were several thousand dollars less at RK than at the other dealership.
We came in on a Monday night and, having never owned a Subaru before, just wanted to look around/​test drive/​etc. We spent some time with Chris Brennan who took us on a test drive. He was knowledgeable about the vehicle and able to answer all our questions. At the end of the night, we weren’t 100% sure if we were ready to make the purchase, so we said we would think about it overnight. We weren’t pressured at all or given any push back. We came back on Tuesday ready to make the purchase. We met with Chris again, took another test drive, and bought the car. Chris never pressured us and did not try to up-​sell us to a more expensive model of vehicle. He was straightforward and pleasant throughout the transaction. We had a very positive experience with RK Subaru and are very happy with our new Forester!

Stay Away from Chris Brennan!
I recently went by the Subaru dealership after emailing them about a Subaru… after meeting Brennan, I settled in on a vehicle they didn’t have, BUT Might get in in a trade from another far away dealership. My credit was great, and after waiting a bit with no answer, I TOLD HIM, AND THE DEALERSHIP NOT TO RUN MY CREDIT, AS it can and will make a hit. He assured me, shook hands, I called him, texted him and emailed him. Guess what this low life criminal did… yes he ran it. Though I have filed a dispute, called the General Manager, who seemed to listen and fair, Chris Brennan still works there preying upon people like me and you. My advice… speak to the owner or shop elsewhere!!!

Where do I begin? I cannot thank Greg enough for taking such great care of my son during his 1^st new car purchase. He is in the military stationed in Norfolk and was working with another dealership that told him they would hold an incoming WRX for him while he was on patrol, and then sold it anyway. I contacted Greg and explained the situation, and he promised us a better experience. He did not disappoint. Upon my sons return from patrol, he went to the dealership and Greg and Britney worked with him on his trade, even helping him «shop» it around to get the best deal, drove him to a credit union to get his financing squared away and were able to work with the vehicle price in order for it to all fit within his budget. It means the world to a mom who is over 3,000 miles away to have the comfort of knowing her son was in good hands. Greg and his team went above and beyond for my son, and he is leaving today with a huge smile on is face and the keys to his new WRX. THANK YOU THANK YOU THANK YOU!

Recently, I was in the market for an Outback. After reading an impressive Unilocal review recommending Nick Wilson, I decided to visit RK Subaru. Upon our arrival we asked for Nick. When he came out, I told him that I knew what I wanted and that I already knew that he didn’t have it in stock. But, I’d like to look at an Outback with all the features I want, and then hopefully he can find one in the color I want. Looking back now, I probably came across as a huge jerk but Nick was polite, friendly and very professional!
During the test drive, I asked several questions about the specs and capacities of the vehicle. He was readily able to answer all of them except one. He was a little surprised that I asked one he didn’t know the answer to but said, as soon as we got back to the dealership, he would find out. I was impressed that he wanted to make sure he was knowledgeable about the vehicle he was selling. I had so many previous experiences at other dealerships where the salesperson really didn’t know many of the details about the vehicles they were selling.
By the time we got back to the dealership, Nick went to get the answer to get my question while my husband and I looked over the vehicle some more. As we were looking, I fell in love with the color of the Outback I test drove. Nick came back to give me my answer and proceeded to point out additional features of the vehicle that we hadn’t already spoken of. Lastly, he asked if I had any additional questions. He never pushed me to buy a vehicle that he knew I didn’t want. He just gave me the info I needed to make an informed decision. The good news is that I ended up buying the vehicle I drove and I couldn’t be happier :-)
The only negative comment I would make has nothing to do with Nick and everything to do with the car buying process itself. I never understood why, regardless of the circumstances, that it takes several hours to buy a car. We went in with our own, pre-​approved, financing and it still took us close to 4 ½ hours to leave with my new car.

I came here looking for a crossover and worked with Nick Wilson. Nick was absolutely phenomenal! I had a great experience working with him. He showed me the crosstrek. I was checking out Suburu for their affordable hybrid option. I was very impressed with this vehicle and Nick did a great job explaining all of the features. Ultimately the Suburu was more practical when I was looking for something with a more luxury feel. However, if I need a more practical outdoor-​sy vehicle, I will definitely go back to Suburu! Nick was also one of the only sales representatives that didn’t try to push me or intimidate me in the dealership (I was there alone without my husband). I would definitely recommend anyone to this dealership.

Was in from out of town and concerned that my recent tire rotation from my Subaru service dept back home may have left a few things loose. I ran by RK and they were able to get me in first thing the next morning. I was there about an hour, and despite the tire pressuring being a bit off, the mechanic couldn’t find anything wrong with my car. So he suggested we go for a drive and I could point out what I was experiencing. After driving around for 10 – 15 minutes, I was satisfied that the loose feeling wasn’t there anymore.
Both the mechanic and the service manager, Erik, were friendly, helpful and thorough. In the end, they spent a good hour on my car. Since we weren’t able to find anything wrong, they weren’t able to bill me for anything! It’s not every day that happens. A helpful service department that isn’t going to gouge your wallet unneccessarily?! Sign me up. Thanks to RK Subaru for giving me peace of mind while I’m on vacation.

RK’s service department has always taken excellent care of my Subaru. I wouldn’t take it anywhere else for service! Be sure to answer your surveys «Completely Satisfied» if you receive one OR if you’re not completely satisfied call and speak to a manager before responding. A lot of people don’t realize how important this is.