Pacific Cleaning Company

I have purchased a Groupon for this company twice. Both times I have experienced reliable service and friendly professional staff. I had to reschedule my appointment the second time due to unforeseen circumstances without proper notice and they were very understanding and didn’t charge me the extra fees. Thanks a lot Atlantic Oceans. I will be using your services again.

I should have looked on here before getting the Groupon. My experience was very similar to the previous one star reviews. I actually sent them away before they started because of the extras they were trying to charge.

I bought a 3 room Groupon for Atlantic Oceans. Two of the areas in my home were upstairs and the other room was downstairs. I was pressured into buying two additional packages. The first one was the stairs… the owner Jim said that his hoses had to go up the stairs and it would be best to have the stairs done because the hoses may get them dirty. The other package I was pressured into purchasing was the deodorizer… Jim said that just the steam cleaning will not leave my carpets smelling fresh. So $ 75 was spent because I was pressured. I called Groupon and explained the scenario and Groupon refunded my money and said they would investigate the business. In addition to the sales pressure, my carpet were very wet after the cleaning. It’s as though the hose did not suck is the excess water; it took over 12 hours for the carpets to dry. DO NOT BUY unless you want to spend additional money for cleaning packages.

These guys are the worst. I’d actually give negative stars if I could.
I read about Atlantic Oceans on Groupon, and decided to give them a call before I bought the Groupon. Jim cited that I had no need to do so, saying they would honor the pricing. He was also flexible and offered to handle areas like closets and hallways as an additional room since the house not not particularly big. So I did have a base price ($ 50 for 5 rooms), and he did explain the additional fee for the stairs ($ 3/​stair), mentioning that a standard set of stairs has 13 steps. Not a problem. I went ahead and scheduled.
Atlantic Oceans performed service on ¹¹⁄₁₀. I’m an out of town landlord, and therefore had someone present in my place (to their credit, Atlantic Oceans did show up in the window that they had given). The technician called me to collect payment, so I provided my payment information and was told that they were all finished.
After the technicians had left, the person who let the techs in called and reported to me that the Atlantic Oceans people came in an unmarked van and that they were finished in 30 mins. How clean can you get a 967 sq. ft. house in 30 mins? When I checked my bank to see what I had been charged, turned out I had been charged $ 148, which is considerably higher than what I had expected. They still have yet to explain where the additional $ 60 or so came from.
At the end of the week (¹¹⁄₁₄), I had come back to town to finish working on the house (I was in the process of finding a new tenant), and was extremely disappointed. You could see that a machine had been run over the carpet, but there was no real sign of it being clean. None of the stains had gotten lighter. I called that day, but the office was closed since it was Saturday. I called back on Monday and spoke with Jim, he claimed that time had nothing to do with how clean a place is. He also said that he’d call me back to make an appointment. There has been no response since then (this is about 3 weeks later).
On my next trip to Hampton, I decided to take a Hoover carpet cleaning machine with me from home to make a point. I ran over the carpet in each of the bedrooms (2 total) with two passes: One to wash/​scrub the carpet, one to rinse out the carpet cleaner. Took me about 10 minutes per room. The pictures I’m going to post are of the water that passed through the carpet. If I can get that much dirt out that fast, how can you tell me that the place is clean?

Do not use Atlantic Oceans! Unless you have time to kill and very low expectations. Found them on Groupon.
Scheduling is an absolute joke. 2 weeks out made an appt. Had service tech scheduled all day from 9am-​5pm because they wouldn’t give me a smaller window… even after 2 requests.
I’m only told I’d get call 1 to 1.5 hours prior to tech arriving.
After a few calls through day to confirm arrival time, I get call at 4:57pm saying they won’t make it. No rescheduling for another 3 days either. Sorry, tough luck.
Too many other great carpet cleaning options out there.
STAY AWAY!!!

This place is the absolute worse. I would avoid them and don’t fall for their groupon deal! They add extra fees for stairs which is ridiculous. Also, they add fees without letting you know beforehand and can’t even explain them over the phone. If I could give zero stars I would.

First heard about the company on Groupon. I called the company to ask how long it would take me to redeem it/​book an appointment.
I booked an appointment for today from 4pm-​6pm. I received a call, I believe from Jim, at 4:33pm and he reassured me that the technician is finishing up and job and will be heading to my residence as soon as possible. I called at 6:06pm to inquire about the status of the technician. Jim stated that the technician was stuck in traffic (apparently there was a bad accident on Princess Anne and Dam Neck) and was on his way. I waited and waited. I received a call from the technician, Don/​Dom, at 7:21pm. He said he was on his way. At 7:53pm, I called and asked him is ETA. That’s when he told me he’s at Home Depot because he didn’t have a grout brush. I asked him what time he would be here and he said by 8:15pm. That’s when I told him, «if you’re not here by 8:15pm, I’m canceling the job.» He replied, «Fair enough.»
I’m not sure if it was really just «traffic» or if I was double booked. I feel like my time was wasted. Next time, just reschedule!
****UPDATE: Once I posted my not-​so-​positive review, Jim contacted me the next day to try and resolve the issue. He gave me a great deal for cleaning and sealing my tile/​grout. We rescheduled for a date two weeks out (Wednesday from 11am-​1pm). The day of Jim gave me a call around noon letting me know that they are finishing up a job and will be headed to my residence soon afterwards. They arrived around 12:30pm and were done by 1pm. Jim personally did the job, and he did a good job. I have fairly light grout and some high traffic areas were badly stained. (I’ll post a before and after picture.) Only qualm, there were still some wet spots (from excess water) 24 hours after the job was completed. Jim apologized for the fiasco several times. I really respect that he reached out to me to make amends. I would definitely hire his company again.****

It feels kind of weird giving this company 5 stars when so many unhappy Unilocalers gave them 1 star, but to be honest I had absolutely no problems with this company. Maybe all the 1 stars have done it’s job and the company is stepping their game up!
I found them through GroupOn (5 rooms for $ 44 plus $ 35 for hallway). I needed them to do the service for a move out cleaning. They did a really great job! There were a couple of faded red spots that were there prior to my moving into the home. One spot they managed to get up completely, the other spot almost completely. Also, there was damage done to the carpet in front of the fireplace due to improper placement of the tile and the landlord was attempting to charge me. The supervisor made sure to put on the receipt that the damage was not due to negligence of the tenant, but was due to poor repair of the carpet/​tile. Yes! They were professional and very nice. I really have nothing to complain about and I’d use them for services in my own home!

Rude. Confrontational. Horrible customer service. Showed little to no desire for my business. I would highly discourage using this company… despite the savings via Groupon.

Sent an inquiry about a piece of furniture that needed to be steam cleaned, its not very big and really isn’t dirty, We are giving the couch to a veteran that is moving from our home with pets to a pet free home. We see the coupon for 5 rooms of carpet cleaning for $ 45 (a $ 100 value) so I sent an inquiry to ask if they would honor the same coupon for the piece of furniture. The response was:
No sorry. they start at $ 99. Thanks
Jim Kucenski/​President
Atlantic Oceans Inc.
Very short and not customer friendly at all, I mean I would have been fine with something more personal like. I would be happy to evaluate the condition of the furniture, then determine if this is something we can accommodate for you or even give a small discount if we cant honor this coupon fee. BUT NO instead I got that response.
I went to another competitor in the business that is willing to do just that, look at the furniture and see if its just a steam clean or if something heavier is needed. SO THANKS ATLANTIC OCEANS, customer friendly responses says a lot about a person and the business they run and yours says you have no professionalism. Happy to give my business to someone else even if they can not accommodate a coupon. YOUR RESPONSE was unprofessional and lacked leadership Mr. Jim Kucenski/​President

I found this company through Groupon and decided to give it a shot but wanted more information.
1÷12÷2014
I needed three rooms cleaned for my ¹⁄₁₆ move out. The three room special was sold out, so I called the company for guidance. Over the phone, I was told that because I have an apartment on the third floor, I was going to be charged an additional fee. However, the employee told me that he was going to work out a deal with me. If I purchased the 5 room special instead, it would be cheaper than buying the three bedroom Groupon with the third floor fee added on to it. He also told me that he was going to hold an early morning spot for me. He was short and clearly wanted to get off the phone but I gave him the benefit of the doubt and assumed it was because he was having a bad day. It happens. Anyway, I called a few other companies but decided to go with Atlantic Oceans in the end. I called back twice and left messages in an effort to confirm and never received a return phone call.
1÷13÷2014
I called for the third time and the same person answered the phone. He said that he was waiting for me to call back to confirm… (–_​_​-​) Anyway, I gave him my information, and then at the end he says, «So you didn’t purchase the Groupon, correct?»… Um, actually I did becausehe told me to purchase the 5 room special instead of the 3 room special. He then proceeds to tell me that he was having someone come in earlier to take care of my move out and that he doesn’t have any more ‘Groupon slots’ available and that I was instructed to pay them directly and NOT go through Groupon. He seemed incredibly irritated. Because I have never worked for Atlantic Oceans and have no knowledge of their system, I was having a hard making the connection between me buying a Groupon and him holding my earlier morning appt slot. He was basically telling me that he couldn’t help me anymore because I didn’t do what he asked me to do. (Not sure, but maybe this was because I don’t remember having this conversation with him… Like, at all.)
Now, having called a few companies yesterday, there is possibility that I confused him with someone else, or maybe even misunderstood what he was saying. I had no problem letting that slide and if I made a mistake, so be it. Just tell me how we can we fix it, or I will just return the Groupon since it’s been less than 24 hours. No biggie, right… Still trying work with him, I simply asked for clarification. He was clearly frustrated with me. And, in my eyes, this didn’t seem like such a big deal so I didn’t get it. I was obviously ruining his day. But, you know, there I go giving him the benefit of the doubt again. He lost me somewhere around, «This is what I told you yesterday,» and basically just pissed me off when he said, «Ok, let me explain this to you AGAIN so that you understand.» … Oh, ok…
This condescending prick should not be answering ANYONE’S phone. This was a small misunderstanding at best and an opportunity for him to show his ass at worst. Well, he clearly chose the latter and made my decision to never work with this company EXTREMELY easy for me. Maybe if he hadn’t been such a patronizing douche, I would have still made an attempt to hold an appt with them.
So, should anyone ever ask me if I know of any good carpet cleaning companies, just know that I am still on the lookout for one. But I will make sure to tell everyone I know which company NOT to use. The way you speak to people can go a very long way. I’ve worked in Sales, Marketing and Customer Service for about 15 years, so I know the value of treating people with respect…
I guess this guy missed that day in Kindergarten.
(Btw, I only gave one star so that I could write this review.)
Oh, and I apologize for hanging up on you while you so graciously said… «Good Luck.»… Jackass.