Firestone Complete Auto Care

I brought my car here to have some heavy repairs done, mostly to have the motor mounts replaced. Got a couple of calls during the repairs. First was to say they found a broken hose on the rear side of the engine, and the second was to tell me I had an overheating problem. Before dropping my car off I had no issues with running the engine. After 8 days of driving my car, it overheated on the way to work where I checked the coolant. The reservoir was bone dry, and once I was able to get more coolant the damn thing took about a quarter to a third of the jug before it was filled. Now, my car is overheating with no clear coolant leak, a full radiator, operating water pump, and bran new fan…

WOW, so let me tell you… These people are incompetent. A BASIC OIL change can’t even be completed. Instead of draining the oil and replacing it, they poured more on top and my engine ended up being overloaded, in which lead to white smoke pouring out of the vehicle. They couldn’t even find my cabin air filter, which is in PLAIN VIEW. I’m not the smartest when it comes to cars, but they really really have no CLUE how to do even the most basic thing. Idiots.

Had to come here to get a shuttle Van an oil change. The staff here is really friendly. The waiting area can use an update. Chairs weren’t the most comfortable and the 13 inch tube TV wasn’t the most appealing to watch infomercials. And I’m sure if they had more staff/​mechanics, I wouldn’t have waited an hour for an oil change especially since I was the first one there in the morning.

Being from out of town I checked Unilocal for reviews before choosing a place to get my car serviced. (Emergency muffler problem.)
There was a Firestone center closer to were I was staying, but I chose to drive a few more miles based on the two reviews posted for this location and the one negative review posted on the one closer to the camp site.
I called first and Carl (the manager) told me to stop by and they would look at the problem and that hopefully we could get it fixed the same day.
The place was really busy with locals and tourists needing attention, yet they got my car in quickly and assessed the problem.
Carl explained the situation and showed me exactly what was wrong (and what was still right) with the exhaust system and what my options were.
He arranged for a ride back and forth to the camp grounds so I did not have to wait there all day. The driver was really friendly.
I was happy with the service, the price quoted and the general experience. Carl offered tips on places to visit while we’re down here and shared a few «locals only» spots that we should visit,
If I were local, Carl and the crew at the Firestone center would be my «Go-​to guys». so if you’re from out of town and need service come see Carl and his crew. If you’re local, make them your spot for car maintenance.

Excellent customer service today by Carl and Mike. Called this morning for an appointment and they got me in same day. Easily used a coupon I found online (just showed it to Carl on my cell phone), no problem. They explained their recommendations thoroughly, answered all my questions, and were very professional. Clean, comfortable waiting area and free wifi. Thanks gents, I will be back!

Great service! Lindsey and the manager Carl are very pleasant and professional. My car was serviced here and was done in a timely manner. I was told that I needed brake fluid, which was exactly what I needed the last time i had my car serviced but did not get that service done at the time. They are honest and they don’t try to up sell services u don’t need. I also was offered a few coupons for some of my services that I wanted to have done. My first time here, but I Frequent other firestones often since I travel for work. Happy to say another great firestone!

My wife took our car here to have four new tires put on. The day after we bought the tires, the «check engine» light in the car came on. It’s been four years since we had any issue with the car and it’s a coincidence that a day after we had it in their store, the «check engine» light comes on. My wife called to ask about it and of course, they offered to have a look at it. Just saying.