European Autowerks

First time there this morning. Friendly Staff and estimated an accurate service time on my GLK. Service was done at half the price the dealership quoted. Lobby was clean.

Outstanding service! Very knowledgeable and helpful. They go the extra mile. When I took my clk500 in for a service-​b and alignment, they also restored my headlight free of charge. Mercedes dealership down the road quoted me $ 99 for headlight restoration. They also ran a full diagnostics AND gave me the print out for free, which is over $ 200 at the dealership. I have become a loyal customer and would not take my car anywhere else than to these professional guys.

I am in town temporarily and started having issues with my 2000 SLK. I didn’t want to go to a «stealership» and came across EA on Google. They had great reviews there, so I took it in. They did a great job tracking down the problems, communicating and ultimately repairing. They don’t gouge on parts prices, have reasonable labor rates, and are indeed some of the friendliest people I’ve ever dealt with in auto repair! The service was so good and friendly it is almost enough to make me relocate just so I’ll be able to keep them as my preferred shop for service!

By far the most knowledgeable and price-​competitive of the independent Benz repair shops I’ve found on the Southside, and without a doubt the nicest and most pleasant folks to deal with that I’ve found in any repair shop in Tidewater. Gary and Chuck started this operation over 20 years ago now, and, along with Rebecca at the front desk, they still have a hand in every repair that goes through here, no matter how small. You want/​need to talk to the technician that’ll be fixing your car? No problem. You want to talk with him for a half-​hour? No problem. You want them to save the old parts, and spend another half-​hour looking at them with the technician, to really understand what went wrong? Definitely no problem.
I’ve been taking my Benzes to European Autowerks for routine maintenance and the occasional problem for over 15 years, and could not imagine ever going anywhere else. Very highly recommended.