M & M Music

In the past 4 years that i’ve been a costumer at M&M (primarily for guitar) i’ve been treated with very little respect to say the least. I get treated as if I have little to no playing experience (by who I assume to be the manager because typically when I come in it’s only him). When the other employees are in they’re extremely friendly and helpful. I remember one time showed up with a broke high e on this cheap Toy-​R-​Us First Act guitar and the employee replaced the string and even taught me how replace strings for free. Very few business show care for their customers like that anymore, but as I said earlier I rarely see anyone in the shop besides the assumed manager. Also the assumed manage (let’s call him «Guy») makes me and all of the musicians I know who go to M&M feels as if he’s doing them a favor by serving them. For example one of my good friends (lets call him «Tony») places an order for a Fender Modern Player Telecaster (one of Fender’s best-​selling guitars). He gives $ 50 as a down payment and after 3 weeks the guitar still hasn’t showed up; as a result he cancels his order and Guy tells Tony «If you cancel this order i’ll never order another guitar for you» as if Guy is doing Tony a favor when it’s completely the opposite (Tony ordered the guitar through M&M’s to support a local businesses instead of buying through Amazon). In the end he would buy the guitar on Amazon through Music123, it would come in the mail in 3 days and he would have bought the guitar on Amazon for $ 350 instead of the $ 450 M&M would’ve charged. Also Guy would refuse to give Tony his $ 50 back.
* Costumer Service: 2 out of 10
But even if you receive amazing customer service at M&M their’s still the problem that their options in musical equipment is EXTREMELY limited. They must love Peavy because that’s what their store is made up of (and not even the good products like the 5150). I’ve gone to them because I needed last second cables before my ex band (Sounds of Our Own) played a festival in downtown Bridgeton’s Beer & Crab Fest. The cable lasted me through the show (all I expected) with no problems and like the other 4 cables i’ve bought from M&M before the ends would bend with ease after about a week. You could say I’m not careful with my gear (which would be very false) but literally every musician i’ve come across with the same cable has experience the same problem. I told Guy about this (hoping he would buy another brand of cable) and he assured me that the Peavey cables are the cheapest (not true) and that «I just can’t take care of my gear». But the choices in guitars that M&M has is horrible. Their guitars range from extremely bright to extremely heavy; you either get a sure green Fender American Standard Stratocaster or a EMG equipped Dean Razorback. Their selection for Amps is practically nonexistent. Other than the Fender Mustang V they have nothing but 1×12 combo amps, as a matter of fact other than practice amps they have no selection other than Fender Blues, Peavy Blues and the Fender Mustang amps. The problem is they refuse to buy what popular but complain when people don’t buy their gear in which has very little demand. Their selection for bass guitars is far more impressive and honestly I see myself buying multiple basses directly from their shop. The selection with percussion is far too small to even talk about. Their PA’s are incredibly affordable and are easily loud enough for most local venues.
* Equipment: 3 out of 10
When I called to ask how much a setup on my new telecaster would be (intonation and string height) and Guy was being really rude with how he was answering so I hung up and did the setup myself.
* Overall: Whoever Guy is he really needs to get over himself and realize that he alone is pushing customers away and setting back the businesses. As for the customer Just go to Music Central it’s practically down the street, the employees are amazing friendly and the gear selection for Percussion, Guitar, PA, Bass, Woodwind, etc is MUCH larger.

I have been a customer of M & M for over twenty years. They have consistently been the best guitar supplier in the local area. I don’t think most people realize this, but they really go out of their way to give you a great price on the instruments as well. Jim, the owner, has always been willing to meet and beat other prices I have seen for high quality instruments. So before you shell out your hard earned cash to a retail giant like Guitar Center, check out M & M.