Walgreens

Consistently bad customer service. Some Pharmacy personnel immature, loudly discuss their personal giggling lives while customers wait in line with no acknowledgment. This is consistent each time we come. Regular customer service is nice but so slow with each transaction. CVS is not any better. Good luck out there

I am posting this review because I will no longer be going to the Walgreens Pharmacy on 200 E Roosevelt Rd, Villa Park. I dont feel like a valued patient there. There always are issues left and right and i finally got fed up with it. I decided to come down to the Walgreens Pharmacy on 10 E Saint Charles Rd Villa Park, IL! It’s a tad further drive but it was well worth it. I was happily greeted & welcomed by a tech named «Vish»! He seemed very happy to be there and to welcome me! I was next to another patient when her prescription was being filled and the Pharmacist «Vince» wished her a Happy Birthday! That tells me that he not only does his job well, but he is thorough and cares about the patient in depth. Anyone could have just let it go, but he stopped what he was doing and wished that patient. The tech welcomed me and offered me if I wanted to do a Flu Shot, and i asked why should I do it here vs going to my doctor. He explained me in depth, long story short that why should I pay a co-​pay and get it done when i can just have my shot covered by my insurance and get it done and save money. I wish i was told this in the previous years. I was shocked and happy that he happily and cheerfully explained it and made me understand this. Most people would just say something to get out of this situation and move forward to the next patient. Everyone was very friendly and courteous. I will definitely be back and will be spreading the word. I was surprised on how fast the pharmacist scanned and filled my prescription. By the time I was done with my shot, i was ready to go with my script. At the end of the day, it’s the little things that people do that make your day better. I will surely be back!

Another day, another crappy pharmacy.
I filled my prescription the first time here after CVS in Elmhurst royally screwed me over.
I guess Walgreens doesn’t carry my actual brand of prescription, the one I’ve been on and has worked for me for nearly 10 years. So they gave me a generic… without telling me they switched it.
Unfortunately, it was too late for me to obtain another, correct prescription and so I am stuck taking this off-​brand for a month and am already feeling some unsettling side effects.
I know, I know, shame on me for not checking that my prescription was correct before leaving the store.
But really, if everyone could just do the job they’re paid to do, like giving patients the correct medications and/​or informing them a switch was made, then the blame wouldn’t fall to me.
Thanks, Walgreens, for the horrendous stomach cramps. Guess I’ll be shlepping my business back to (a different) CVS.
Ugh.
To its credit, this Walgreens has a decent amount of parking and its big, well stocked, and inviting.
Too bad I won’t be going back.

I agree with the others, staff is pretty friendly. I usually don’t have much of a problem when I come here. Pharmacy is usually quick. I hate the setup of this lot especially trying to come out of the pharmacy drive thru. With the restaurant right next door, it’s seems very easy to have accident trying to turn right onto St. Charles.

This may the worst pharmacy service ever. The pharmacy manager is rude. I used to use Walgreens when they had a different manager but this one is so bad I’m moving my business to CVS.

The staff in this walgreens are very nice and friendly. Especially at the pharmacy, the staff are fast and efficient. However, due to insurance issues the line gets backed up sometimes or when they’re under staff. Overall, the pharmacy technicians and the floor staff are very accommodating and helpful. I go to this walgreens everyday.

Great customer service in photo!
The staff in the photo department is friendly and helpful. I went to pick up photos that I ordered online and I didn’t realize I had them printed at the other location on Roosevelt. The employee was nice enough to call the other location to confirm my photos were there, which was so helpful and great customer service.
On a separate occasion, I picked up a poster I ordered online. When I noticed a scratch, they immediately printed a new one for me on the spot.

This is my local Walgreens. They have always been friendly and I also like their drive through prescription pick up.
The layout the about the same cosmetics near the entrance and in the back is where the pharmacy is located.
This place does get busy as times, not fond on the parking lot layout. You got to watch out for those crazy drivers turning around the corner of the lot.
Overall, nice clean place olé reliable drug store!

I’ve had nothing but really good experiences at this Walgreens. The ladies working at the photo and cosmetic counters have all provided excellent service, always with a smile. The last time I was in, I got rung up at the cosmetic counter and the woman working the counter was kind enough to go through her box of coupons so I could save some money on my make-​up remover wipes and cotton balls. Definitely appreciated! And the time that my actual name got left off my photo print order, the woman working camera went above and beyond to look for my order and then reprint it when it could not be found and then gave me the original pile of prints when they did turn up without an additional charge. Sure, the parking lot is small and it’s not a 24 hour location but very helpful and friendly folks who seem to go the extra mile. I’ll definitely be back!

This is my neighborhood Walgreens that I always go to, so yes I have to love them. I mainly go here to pick up last minute groceries and there is one particular cashier who is super friendly and is always in a great mood. I love going sometimes just so I can get some of that positive energy from her.
As for the pharmacy, I’m a bit more critical because I’m a pharmacy student myself but the pharmacy manager, Simon, is wonderful. He’s extremely helpful even when I’ve called near closing a few times to ask about my daughter’s medication or what to do if she’s sick or just about anything, he’s always been happy to help. As for the staff pharmacists, I can’t seem to say anything good about them because they don’t seem to love doing what they do as much as Simon and I’ve had too many bad experiences with them.
I called to have my father’s prescription transferred from a different pharmacy and they said it would be done and ready by evening, but when I went they had no recollection of me calling. Then the day after, I asked them to do it again, and they said it’ll be done within the hour. Wrong again. The third day it finally worked because the store manager came in to help the pharmacy during the rush and I told her exactly what happened and it was ready within an hour.
Still think this place is great, although the pharmacy can use a bit more cheer.

It really depends on who’s working in the pharmacy. I miss the old manager, it’s been a bit unorganized since she switched locations. Generally the wait isn’t too long, the website is great to order your prescriptions from, just make sure you have them all when you pick them up! They also have great deals on a lot of holiday stuff and seasonal. They have coupon books which helps with the over the counter and other products.