Service Express Heating & Air Conditioning

Adding back a star since the manager called me and worked to rectify the mediocre service experience I had last week. And she offered to have one of their senior people come back and check the work, which, while nice, would require me to wait for the service person so I passed. (fingers crossed I didn’t make the wrong decision!)
Turns out they sent the wrong technician based on wrong information taken down by the scheduler.
Hoping the next time I need them, they are back to being what I know them to be, experts in the heating and cooling industry!

I have been a consistent client for 8 years — with 2x/​yearly service. And the service is expensive. But my real issue came two weeks ago when my AC went out (during the only 90-​degree week of the summer). For a service call within 24-​hours, they charged me $ 225. They came out and then, after they told me it was broken (which was pretty clear), we had to wait another 24-​hours for a salesperson to give us an estimate. They estimated over $ 5000 for an off-​brand AC unit (Payne) and said they could «fit it in the schedule» 4 days later. I called BESCO, based on a recommendation, for a 2^nd perspective. Having never met me or serviced my AC, they came out on the SAME DAY FOR ONLY $ 80!!! Then estimated SAME DAY, and offered a replacement name brand (Trane) FOR LESS THAN WHAT UNIQUE PROPOSED FOR A LESSER UNIT! And had it installed the next day! As a long-​term customer, I was beyond disappointed in the service from Unique and am transferring my business to BESCO at once.

I used this firm for the first time for my yearly AC maintenance. They were recommended to me by the firm that does my boiler maintenance. I was very impressed with them and will use them again next year

All the reviews are old, the good techs don’t work there anymore. Bad business ethics

I went with Unique to clean and maintain the furnace in my new home because they had worked on it with the prior owners and had installed the humidifier in it. Nick arrived 5 minutes early, put on a pair of shoe covers and got to work right away. He was really polite and professional. He got the job done quick and was responsive to all my questions/​concerns. I’ll definitely go with them again when the time comes, plus, with the Unilocal deal you get a $ 26 discount.

I went with Unique to install a Unico system in my vintage condo because, after a couple of years’ worth of research and estimates, I really trusted them to do the job right and knew they’d be able to service it for years to come. I had it done in the spring and was worried I’d have to wait for months wondering whether it was worth the expense, but it was pretty clear from the day they finished and we turned the fan and air cleaner on that it’s about the best money ever spent. This summer only confirmed it! Mark led the installation team, assisted by Bobby, and everyone was fantastic. They left the place spotless every day so you’d never know there was work being done (let alone that they were crawling around in 90 yr old coal dust all day). They updated me regularly, answered all my questions, and just generally were pleasant to deal with. I absolutely trusted them in my home. The service team that came out in early summer to make sure the system was good to go were great too. The system itself is life-​changing! No sleepless nights during the hot and humid summer without AC, and the air cleaner has made a huge difference in allergy and sinus issues. Amazing. Everyone I’ve had over has been really impressed. I’m looking forward to continuing to use them for service on the Unico, and hope to have them look at our buidling’s heating needs too.

Unique has installed and serviced our heating/​cooling equipment for over twenty years. From the office people to the technicians, they have been helpful and pleasant for all that time. They really do care that they get it right.

Our boiler was leaking and our trusted plumber told me he did not work on boilers. I didn’t have a lot of time to ask friends and neighbors for recommendations. I found the Unique service name and phone number on the boiler and decided to try. From start to finish it was a great experience. The service operator was friendly and polite. A service rep was at my house within the hour and was also polite and friendly. He quickly assessed the problem, showed me what was happening and had the needed part on his truck. The repair was very affordable, the work was done well and I learned a few things about working with my boiler. I now have someone I feel I can trust if I ever need more boiler repairs!

I use them for service exclusively.
They are experts at Space Pak AC Systems which I have. I’ve been generally pretty happy.
I like the fact their techs were booties in my house and the techs are pretty professional.
Beyond service, I will caution if you are doing any new installs there estimators/​sales guys are not cheap. Get a few other estimates so you have a point of comparison.
Other than that highly recommend.

These guys are the classic HVAC scammers. I called them with an AC problem a year ago, they said it needed a «re-​charge» which AC systems are closed systems and only require additional freon if there’s a leak. So they charged me for that and the AC stopped working a few days later. I told them, they came out, charged me again and said there was a clog in the pipes. I was also charged double for an «emergency visit» despite the fact that I previously paid for a problem that was no fixed. AC stopped working again a few days later, they said there must be a leak and it’d cost $ 2,000 to check for a leak or I could buy an entirely new AC system. First off, it doesn’t cost $ 2,000 to check for leaks. Both the evaporator coil and condenser unit can easily be checked. They charged me for all visits and services despite the fact the problem was never fixed. They said they have to charge me anyway because they did service, regardless of whether or not the problem was solved. Total scam.
I called another company in, the guy found a problem in the condenser within 15 minutes. Lesson learned on the scam artists known as Unique Indoor Comfort. Stay away. They will charge you for needless services and then try to solve the problem only by replacing your entire system.