Eclipse Dog Grooming

Rude.
Unprofessional.
Staff I dealt with not very helpful.

when I arrived home I noticed my palms and fingers were smeared with blood! These groomers cut my dog and did not mention anything to me!

I’ve been taking my chihuahuas here for nail trimming. It’s walk in, they do a good job, and can’t beat the price. I’ve recently started fostering a long haired dog who needed a trim, so I took her here. This is the first time I’ve gotten a dog groomed, so it was all new to me. I dropped her off in the morning and picked her up after a few hours. She looks like a whole new dog! Fluffy and with a pretty new color and bows in her ears. Highly recommended for both the nail trimming and the grooming.

Such a great experience! My dog was skunked early one morning and we could just not get out the smell. I called Eclipse around 7 and they were able to fit him in that morning. He came home with the smell gone, soft fur and a cute Halloween collar for a very affordable price! Thanks eclipse, we’ll definitely be back!

This is my first time using Eclipse for my dog. They did a wonderful job and were less expensive than our previous groomer. Probably the best grooming my Wheaten has had. I Would give them 5 stars but the place is unorganized and they are not the most friendly in the world. I’ll definitely use them again though.

I’ve been taking my bichon to Eclipse for about 6 years now. Prices are great and she always looks perfect. Every once in a while I forget the appointment and they are always accommodating and still get her in. I’ve never had a problem with the hours.

We have had our three dogs groomed here for at least seven years. Never a problem. Usually back within five hours (for all three dogs who all have long hair) and they are great about accommodating our schedule. Extra care and attention given to our blind dog and our dog with allergies. Give them a try

I went to eclipse because my mom has been taking her 3 (yes 3) doberman to eclipse for years now. My pup is so excited when we pull up to eclipse and always comes back a happy, clean puppy! Everyone is friendly as soon as you walk in and treats my boy like he’s being going there for years just like my mom’s dogs. Couldn’t be more comfortable leaving him there for his spa day!

I’ve taken my dogs here a couple times, and up until now my only complaint was regarding their occasionally rude and unprofessional attitudes, which I generally chalked up to being busy, stressed, and dog-​tired from hard work. My dogs usually come back looking good and smelling good, besides a couple nicks here or there from the electric shears… But that’s to be expected and it’s really no big deal. That’s where my assessment ends.
What happens next is an isolated experience and that should be kept in mind:
After I picked my dogs up from their groom last week I noticed that one of them was itching pretty badly. They said he might just have sensitive skin or razor burn, since he’d been buzzed pretty short to stay cool. But when the itching didn’t stop I took him to the vet and found out: both my dogs were covered in fleas!
**I would like to say that I’m editing this review because I received a message from another Unilocaler who felt very strongly about my original review. To show that I can accept feedback and use criticism constructively, here’s what I have to say:**
I cannot say that the fleas came from this groom shop. I am NOT making any accusations. I understand that even though my dogs have very little exposure to other dogs, fleas can even come from your own backyard. All I’m saying is that in the off-​chance that the fleas did come from this groomer, it would be wise to hold off on getting your dogs groomed until the flea cycle ends. Otherwise, make sure you’re smarter than me and have your dogs treated with flea-​prevention before taking them anywhere. That was a dumb move on my part.
All I’m saying is, if the fleas came from here, it’s not a permanent problem. But if my dogs did have fleas prior to getting groomed here, I’m disappointed that the groomer did not find them while they were being groomed. Had they noticed, I would have gladly paid for a flea dip/​bath (and tipped generously as an apology for possibly infecting their work environment) if they offered the service.
Despite this experience, I will continue to take my dogs here, as long as they’re allowed. I have to say I am less than happy, but it’s not the end of the world.

I go here just for walk-​in nail clippings and here’s why:
My biggest problem with this place is their hours: open Tuesday-​Wednesday-​Friday-​Saturday and close at a different time every day? I have to go look up on their website just to make sure I come at the right time! And yesterday I showed up (after double-​checking their store hours) to find a dark shop with a sign that says «closed till Saturday». How do you run a business like this?
For grooming I go to Head-​to-​Tail in Elmhurst since their are open 6 days a week at consistent times like a regular business. But they charge $ 7 for just nail clippings and its convenient for me to just walk to Eclipse for nails ($ 5) so that why I have been still going here. But if I can’t even rely on them to be open during the random hours that they say they are, I am beginning to rethink coming here at all.

The people who run this business are rude and unprofessional. I called for an appointment and the person answering the phone kept having to «ask the groomer» and would talk to the groomer with the phone within earshot. The groomer made several ignorant remarks about customers and sounded like she had a fourth grade education with a third grade attitude. No amount of talent is going to make up for poor customer service. I will never consider using them. They really deserve NO stars.

Not sure how I feel about this place, but that could be my fault. I live nearby here and have been looking for a good dog grooming place. I loved the haircut my pup got at Petsmart, but they are pretty expensive. I’ve tried out another local place but didn’t really like the way my dog’s hair was cut. I debated going back to Petsmart but I thought I’d give this place a try since it was so close and probably cheaper.
I’m taking my dog on a road trip next week and I wanted him to look his best for when he meets some of my relatives. Since Eclipse has hours that don’t fit my schedule, I could only bring him in on a Saturday. Luckily they had an opening so I made an appointment. Last time my dog got his hair cut at a different place, it was really choppy and I didn’t like it. His hair has since grown, and in order to make sure that he wouldn’t get too much taken off for fear it might happen again, I told the stylist I just wanted a trim on him.
I came back four hours later after he got the whole treatment: wash, cut, nail clipping, anal glands, ear cleaning. He looked basically the same. Hmpf. The only difference was that he was fluffier somehow. He looked like one of those show dogs in the dog competitions that have their hair poofed out to make them look regal. To be fair, it could have been my fault for saying I just wanted him to get a trim, but I can’t lie and say I was entirely happy with his cut. There were still big chunks of stray hair that are sticking out that I hoped wouldn’t be after his cut. Everyone there is really nice, but it just wasn’t what I was looking for.
It looks like Petsmart is the only place I really like for his hair. Shocking, I know. I think I’ll give Eclipse another shot in the summer when he’ll need his hair shorter and see what they do. I don’t like giving up on local businesses so we’ll see what happens next time. Oh, and they still get kudos for walk-​in $ 5 nail clippings, which my other dog often needs.

my dog seems to actually like going there. if he likes it then i guess i do too.

This place is great. Bettter than petsmart — and more cost conscious, because the fee for the bath is lower but also they are not constantly trying to sell you something. It has that downtown village feel to it, and they return your buddy back to you with a pretty little bow or collar sleeve. In addition — EXTREMELY accomodating to our crazy schedules. Great job on the over grown nails. We’ve been coming here for about a year.

Not gonna lie, I was very weary about bringing my dog here. It just didn’t seem like it was ever open or like anyone ever went in, and yea it did kind of look like a dump. I had my doubts, but then Angela went and convinced me to give them a try. So I called to make an appointment. Make sure you take note of the hours when doing so.
When I brought my dog, I noticed the entrance was cluttered. That kind of bothered me since I’d like uncluttered spaces. The workstations are within view and you can see other dogs getting groomed.
Now, this isn’t a negative review, I’m just trying to show that looks can be deceiving because they were really great with me and my pups. They took the time to get to know him and for his size, the price was more than right. The ladies are friendly and knowledgeable not only about grooming but also on other issues. Can’t wait to take him back.
P. S. NO credit cards.

Kind of a dump with fairly nice people there, but what successful modern day business does not accept credit cards?

This place is the BIZZZZZ!!! I have only brought my dog here twice and I think I will use them foreversss! It is a small little corner shop on Villa across from the 7 – 11 and it’s owned by the mom of girls I went to school with. Yeah… we keep it local up in VP. She is the nicest lady and knows her shit when it comes to pets. Both times I needed to get Rex in she was able to squeeze me in at the last minute, first time for a full groom and the second time for a de-​skunking treatment and wash. And both times my dog came home happy, not drugged like some other places have done to pets I know. Anddd she even gave me the name of a guy to come to my house to «take care» of these damn skunks in my yard! Holla! I see myself being a lifelong Eclipse customer and will recommend them to everyone I know with a pet! =]

This is the place to bring your dog or cat if they are in need of a bath or nail trim. The staff is friendly and professional and in some cases, know more about pet care than my Vet!
They also carry a great line of pet food and treats, so it’s one stop shopping.
I highly recommend this grooming salon and have referred several long-​term customers that are as pleased with the services as I am.