VA Department of Motor Vehicles

Very poor customer service. If I could I would have given zero stars. There was a guy from Nepal who asked me a question. I couldn’t understand him so I said «excuse me» he replied back to me saying «I asked you a question». I’m from hospitality field and that is not acceptable. First of all if you are there to help someone please make sure you are asking the question correctly so the customer understands. Very very poor I would rather drive and hour somewhere else then go back here.

No stars is more like it!!! This is crazy. How does our nations Capitol have no idea how to run a business??? I walked in at 8:20am. The line JUST TO GET A NUMBER was out the door and they were not letting anyone else in! The people already sitting down with a number filled the seats. No one that worked there had ANY idea what the wait time would be. Guessing from the 4 people working there and the 3 security guards id say a millennium! Someone is going to go loco. (It may be me.) seriously. How are we not able to make appointments online for this crap??? Com’on VA!!! Go ask California how their Dmv works. Still slow as ever but at least tech savvy people can make an appointment online and have less than a 15 minute wait! My greatest fear now is that I’ll get to the front of the line and they’re going to tell me I need something else and have to come back. This is ridiculous. In the end I had to leave– after waiting an hour and a half. Ridiculous.

Waited for 45 minutes before finally confronting security and realizing my number had not be put in circulation. Clueless mouth-​breathers that continue the terrible DMV stereotype. How hard is it to call up people on order?

I know how busy DMV locations can get that’s why I went there early. I got there and was in line by 710am. There were three people ahead of me. They let us in by 8am. I just sat down to fill out the DL renewal form and I haven’t even gotten to my address yet when they called my number.
I went to Window 17 where the guy was taking picture of another applicant. When it was my turn, I had to apologize cause I wasn’t done filling out the form yet. He was nice enough to wait for me. He took my picture and asked for my signature. He advised that it might take 15 minutes or so to verify my documents and asked me to sit back down in the lobby.
Not even five minutes later, he called my name. I was done and was out of there by 820am.

Hug the bear in the front! Then enjoy waiting! Wooo the water fountain kinda tastes funny.

The lines are long, but that’s standard for the DMV. That being said, they’re moving very quickly. No complaints.

Quit efficient. Make sure to make an appointment before you take the road test.

Been to several DMVs over the years and this one looks about like all, however, the staff were polite and we seemed to get through the lines a little quicker than most. If we have to go back to the DMV I’d pick this one-​unless we could get our services done in Falls Church which seems pretty fast, no place for lines.

This place is slow. I’ve been here a couple of times and hate coming here. You are better off going to another place. Always crowded.

Keepin’ it average with this 2 star review. I’ve been here twice. One time was fine, about a 3 or 4 star experience, with my husband to register a new-​newly purchased car. It was a Saturday morning, and there were long waits.
Another visit revealed a Saturday morning line around the build with temps in the teens, so I left.
Most recent visit was at 4:45 on a Friday afternoon. The girl in front of me was turned away by the woman at the ticket counter and told it was too late for whatever she needed. I feared she was about to tell me the same, but didn’t.
With 5 people waiting, A 72(or something) was called, and the guy literally spent 12 minutes letting the system repeat that number with no response. Then, he made the security guard go ask each of us if that was our number. We were all paying attention and staring straight at him. No. It’s not us. MOVE ON ALREADY. This went on for another 5 minutes. Finally, the guy goes to the back and starts doing something else, effectively leaving customers waiting longer and dodging any customer interaction. The guy next to me commented that’s not the first time he’d seen that employee do something strange.
Our dealership paperwork lists mine and my spouse’s name with an «OR» between them, but I wanted it to be registered/​licensed/​etc. in both of ours. He’d signed one form already but I didn’t know he needed to sign another. They refused to let me sign for him, and because I’d listed it in one form, wouldn’t even let me take it back and cross his name out and just put it in mine.
«J. Park» went to the back and the manager confirmed my husband needed to fill out a DMV Power of Attorney form and FAX it back. He had no access to a fax machine and this paperwork had to be done that day before our plates expired. He gave me mad attitude, and the manager eventually let me call my husband on speaker, verify who he was, and then have him hand write a note and text a picture of it to me giving me permission. This alone took 45 minutes. Then when I went back to «J. Park» to seal the deal, he was literally slamming receipts and papers on the desk at me and throwing the biggest hissy fit I’ve seen since my sibling’s 7^th birthday party.
However, it’s the DMV, and… what do you expect? Looking forward to the day when I can do ALL of this online.

The officer on duty was very disrespectful to all of us who were waiting in line to get in. There was a plenty of room in the building and he made 15 or more of us stay outside the building in a freezing cold temperature. When we asked to stay inside and wait, he told us to close the doors because its too cold… moments later people started leaving because it was too cold to stay out in a windy freezing temperature. Dont come here… wait of ur time.

DMV website now has the wait time on their website. I was pleasantly surprised by the information. When I got there, the wait time was about 20 minutes. I waited nearly an hour before I had to leave. For the whole time I was there, the wait time was around 20 minutes. At the time when I left, it was no where close to my number.
Not sure how the wait time was determined. Or how the order of the number called was determined. Just expect to wait for longer then the wait time online.

So disrespectful… from manager to the all people. we got here at 8 and its still 12:06 and we r still waiting in line to get the driver licence road test… when u go ask question they literally b*** at u. they think they have attitudes and sh** … dmv is a goverment issue building they need to fix their employees. And their freakign stupid attitudes … if people didnt have to go believe me no one even stop ny front of this shit place…

Three stars is a great review for a DMV! We got here 10min before opening and waited another 10min before we made it in the door which is not bad. We waited another 15on for our name to be called and were then on our way. Space is very large and cool with plenty of seating.

I used this DMV location twice in the past month to help me through what I hope is a temporary disability.
About 4 months ago, I was informed that my tendon was not healing and complex surgery would be needed. No use of my right foot for at least 6 months!
What, no driving?! Hand controls came to the rescue. I interacted with this DMV for 2 things: a handicapped tag and a road test to prove I was safe with hand controls.
Once I had my doctor’s statement for the handicapped tag (downloadable, so convenient), I went to the Tyson’s DMV because I was within the 15 day pre-​surgery window. I got my number and sat for about an hour reading. Once my number was called, I paid my $ 5 and got a temporary hanging tag until the better quality printed one came in the mail.
The second time was to take the road test with hand controls. I had an appointment with someone out of the Richmond office (where all medical stuff is handled) and arrived early. I knew I didn’t have to get a number, but where should I sit? Nothing was marked. The super-​helpful security folks came to the rescue. They showed me to a seat and went behind the counter to ask.
My tester arrived for the road test and then stayed with me until my new license restriction was processed. The security folks congratulated me.
Given the huge numbers of people that pass through these doors, I’d say they’re very efficient.
But folks, remember to bring along reading material.

Went in to get a license (moved from out of state). Online wait-​time estimated 15-​minutes at 10 AM on a Monday, so I went right away. My wait to get a number was only about 5 minutes (time stamp: 10:12 AM), then my wait to get called was about an hour. Once I was called, it was pretty quick and efficient. When I left though (~11:30), the line was out the door.
tl;dr be prepared to wait, but they seem to move smoothly and as fast as they can

I’m happy to give this DMV one of a few positive reviews. I may be scaling up because I’m just happy to have my registrations squared away and behind me but it’s my review and I can do what I want to!
I first paid a visit on Saturday; showing up around 7:50 for the 8 am opening time. This was an obvious mistake but I was already pushing it by being up that early on a Saturday morning. Of course the line was around the building at this point. Fortunately they opened the building at 8 on the dot with security guards ushering in everybody in in group of 5 or 6. It took about 20 minutes for me to reach the front of the line which was actually a pleasant surprise!
Unfortunately I ran into a roadblock in the sorta surly clerk at the front desk who informed me that I couldn’t receive my registration with the paperwork I had brought with me. I dejectedly walked out of the office cursing under my breath but happy not to be sitting around there any longer on a beautiful Saturday morning.
It turns out that the paperwork I had WAS actually the correct documentation I needed for a registration, contrary to the surly clerk’s protests. I found this out when I emailed the title clerk at my dealership and was told to just go back to the dmv and be more persistent.
Thus I trudged back on a Tuesday morning at 7:30. At this point the line was only maybe 20 people deep and we were all able to get in the building on the first wave. The young clerk this time seemed a bit confused by my situation (which is weird seeing as they are a DMV and have to deal with registering vehicles literally all day every day) but she passed me on to the next level of bureaucracy.
Long story short (or only slightly longer) I was finally able to walk out of there with my registration after getting to the final level of clerk. I’m happy with the overall experience and the overall wait for me over 2 days was about an hour. Pro-​tip is do whatever you can to show up a bit before 8 on a weekday and you’ll be in and out in a jiffy.

I went to the DMV today for a name and address change. I went around 1:45pm and the online wait time was estimated at 42 minutes. My ticket was time stamped at 1:48 and we were there for about an hour 15 waiting. About 90% of the stations were open and had employees behind them. When I finally was called, the woman helping me was friendly and quick.
Tysons is a high population area where everyone drives… so yeah, you’re going to have long lines and you’re going to wait a long time. They obviously do their best to be efficient and get people in and out of there as fast as possible.
There are dozens of online services, like licence renewal, that you an just do online. But, if you have to go into the DMV make sure to check online to see what documents you’ll need for your transaction. What slows everyone down is when people come in unprepared.
I’m obviously not going to give higher than three star because I’d be lying if I said, «Yay, I’m a fan» of the DMV. But this one does it’s best in a high population area.

I went here for changing my address on the registration yesterday around noon. I was so shocked to see the receptionist or information desk person, an Asian woman who was so unkind and mean. I did not feel like I was in Virginia (where people are generally nice), but somewhere else. What is wrong with this woman???
She even forgot to give me a numbered ticket (and no apologies) and by the time I got mine, she had given tickets to some people who came after me!
The counter person who helped me when my turn (E301) finally came, was, on the contrary, very nice and professional. He treated me like a customer.
I hope the management at this DMV will place a more happy person at the front desk and not this mad looking woman.

Oh haters will be haters. Forever! I personally love this DMV. True, lines can be long (but u can be smart and go at a time when fewer people likely to visit). I always go in the middle of the week or Friday mornings if I can help it. Saturdays are terrible. For obvious reasons.
People here are friendly, not scary and helpful. The whole place is pretty organized and they manage large volumes of people pretty well. I like coming here if I have to!