Tyson’s Corner Diagnostic Imaging

****Sue L. (McLean Office Manager)****
Your front office staff is the most unprofessional staff I have encountered.
Beverly should not be allowed to ever work a front desk.
I am 20 weeks pregnant and showed up for my appointment at the appointment time which was 2pm. Because I wasn’t there at 1:30 to fill out paperwork she cancelled my appointment. I had been there before so not sure why even 30 minutes of paperwork was necessary. She refused to put it back on the books and then proceeded to get an attitude with my husband. She then called him «ignorant» in front of a waiting room full of patients. This is totally uncalled for. The office manager was of no help when we complained to her. She was nowhere near accommodating and really could careless that my husband and I drove 45 minutes to get there to my appointment and that we were excited to see our baby on the sonogram. I left there crying and very upset. I worked in patient care for 8 years and this is no way to treat patients. There is a way to deal with patients especially pregnant patients who are under a tremendous amount of stress. Beverly does not belong in patient care with her attitude and disrespect.

I was asked to arrive 30 minutes prior to my appointment time to complete the paperwork. All paperwork could easily be completed in 15 minutes in my opinion. I arrived at 7:30 pm for an 8pm appointment. At 8:15 I asked how much longer I would be waiting. At 8:30 my inquiry was addressed when I was told it would be another 10 minutes. Promptly at 8:40 I was taken back for my MRI, and within 5 minutes I was on the table. I asked the tech why I had to wait so long and she answered that she had had some difficult scans before me. When they took the gentleman before me shortly after my 8pm appointment time, they knew they were running behind, and, in my opinion, should have acknowledged this to me — but they didn’t! All in all, I was there 2 hours for a 45 minute scan. I walked out with my CD at 9:30 pm. We left for the appointment as soon as we got home from work, so no dinner, until we picked up something on our way home just before 10 pm. There was coffee and tea in the inner waiting room I was placed in just prior to the scan, but none was offered to the outer waiting room folks. No blanket was offered or pointed out for me prior to or during the scan. I have rheumatoid arthritis and the waiting wasn’t easy for me. Funny, I got home to find where the imaging center had called at 6:58, but they didn’t leave a message, and I had already left for the appointment. I could also mention the 20+ minutes it took to initially make the appointment, or the problems encountered with pre-​authorization because no on clarified who the primary insurance holder is on my policy and the follow-​up calls needed to set things straight, but this was my first visit to TCDI.
I have no doubt I have a fine MRI image on CD but things could have been easier and more timely, which would have allowed me to write a better review.

Appointment was through a 3^rd party, but they were very professional. At the day of my appointment the girl in the counter was very nice and welcoming. After filling out the usual paperwork (same in every medical office), waiting time was aroind 15 min to go to MRI room. Tg ere Ms. Laurel, just did her job. Little bit tought or should say not worry to create patient/​tech relationship. Too cold for my taste. But not big deal. However thimbs up for the front-​desk girl, I can tell she cares!
Very convenience business hours. Open til 10pm. Clean areas. Pretty quick service. (At leastduring the evening)

First off my name isn’t «Johan», and I arrived at 1:53pm for a 2pm appointment. You know, so that I could fill out paperwork and stay on schedule. It doesn’t take me very long to circle «no» for every question.
Why would I have a 2:30pm «real» appointment time, then? I asked when I booked the appointment how much time I should allot for this, and she told me that it would take 30 minutes. The MRI alone takes 30 minutes from when you get on the table. Either bear this in mind if you go there, or go somewhere else.

I’ve had two MRI’s done on my back at this place and both experiences were very good. They were professional and on time (I didn’t have to wait long). I’ve referred relatives and friends to Tysons because they have the open MRI machine (a lot of places don’t…if you have any issues with being totally enclosed, ask first before making an appointment at other places).

Avoid this place like the plague. I have been trying for almost two months to get an MRI here. I am now going somewhere else. They took my information from me three times. The first was the general scheduling call where they took my info. I scheduled my appointment two weeks out so there would be plenty of time to work it out with my insurance to get it approved. They called me the day before my procedure to ask me a LOT of questions about all the things I have done/​had done/​medications because they said that the insurance company was going to ask for that when they did the request, and took my information again. The morning of my procedure, I had a question for my insurance company and just happened to ask when I had them on the phone if the request had been approved. They said they had no record of a request for an MRI. I call the office, and they said they couldn’t request the MRI to my insurance agency because they didn’t have my information. First of all, why wouldn’t they call me when they still don’t have approval to do the MRI the DAY OF my appointment? I would have driven over an hour in horrible traffic, only to be told to go home because it hadn’t been approved. I gave them my information once again, and they said they would submit for the MRI and call me when it was approved. I called about two weeks later, and they said they were waiting on information from my doctors office and that I needed to call them to have them get the information that was needed. I call, they send over the info. Almost a month after that, I still have heard nothing. I talk to my insurance and they say that the MRI has been approved. I call TCDI and they say it’s still pending. I tell them that my insurance has approved it. They tell me that my doctors office was supposed to call them when it was approved. I am NEVER setting foot inside of this horrible facility. Don’t schedule an appointment with them. You will never get it taken care of!

Professional, courteous, and very quick — they ladies here imaged my knee in a flash. I was even provided with a CD so I could forever look at thin slices of my leg and be reminded that underneath all of that muscle, bone and sinew, there are layers of fat that despite hours of exercise, just won’t go away.
Yay.