The Clock Shop of Vienna

Donnie rocks! The best clock man in the County. Excellent work ethic and the cutest of shops. Didn’t buy a clock while here, but he repaired my dad’s clock while we waited. Most reasonably priced as well.

Excellent customer service. They give you their undivided attention and all my clocks come away happy and running perfectly! Great shop!

Wonderful place. Donny and Judy checked out my wall clock, got it going, and patiently taught me how to make adjustments as needed to keep it running. All for only $ 40. I’ll definitely come back when it needs more substantial repairs.

I cannot say enough positive things about my experience with The Clock Shop of Vienna. I bought a clock from a online site. The man promised me the clock was in fabulous working condition and kept time and chimed. After I left him, I tinkered with the clock and I couldn’t figure out how to attach the pendulum. I felt something was very wrong. I called the Clock Shop of Vienna and the woman I spoke with was super nice. She told me she was leaving at 4pm but to bring it in and she would stay and take a look at it. It was 4:05pm. I got there around 4:20. Who stays late on a holiday weekend to help a customer? AMAZING. When I brought the clock in — she began to take it apart. She informed me a part was missing from inside the clock that it needed to run. That it would not gong or run without it. Luckily it was in the bottom of the clock — but it was bent. My heart sunk because that meant the man who sold me the clock was untruthful about the condition of the clock. She repaired the piece and installed it back inside the clock. Tick Tock Tick Tock… the clock was running. She also calibrated it, oiled it and put it back together correctly for me. She also sold me a correct key for it. She must have spent around 45 minutes with me and she only charged me $ 20. I was upset to have been ripped off by the seller of the clock — but The Clock Shop of Vienna saved the day. The nice people at the Clock Shop of Vienna are the type of people that give you faith in mankind. Plus, the shop is really cute with tons of gorgeous clocks! I 100% recommend them for all your clock needs.

Can’t say enough nice things. I brought in my clock, turns out it only needed batteries, but she took it apart made sure everything worked & only charged for battery! So nice! Go there, u won’t regret it!

I took a chance looking in a clock store for a pocket watch. I’m glad I did. The owners were very helpful and happened to have exactly what I was looking for. When I told them I’d like to purchase it they took it in the back and put a new battery in. Then he explained how to set it and keep the clasp from breaking. This place was great. And as others said their guard cat was beautiful. It really was as good as it gets for customer service.

I just picked up a clock that was serviced and dropped off another; both were purchased 30 years ago from them. This is the go to place for honest advice and great selection, particularly floor clocks also known as grandfather clocks. If they don’t have it, they’ll get it. Repairs and service is the key to owning a clock (like a car they need service) and this shop doesn’t only clean and oil; they have the capability to make new parts for those very old and rare clocks. They do superior work at fair prices and make you feel at home while your there.
A great family run business with great values!

We were thoroughly impressed with The Clock Shop of Vienna, and specifically, with Donnie. We recently received a family heirloom grandfather clock. The clock had been packed and shipped to us, and needed a proper servicing. Donnie was very responsive and accommodating in scheduling our appointment, and spent the afternoon teaching us about our clock and how to care for it. He patiently answered all of our questions, and even gave us a parting gift of gloves so that we could appropriately handle the clock to ensure it remained free of oil from our hands. We greatly enjoyed working with The Clock Shop and would recommend it to others. We look forward to continuing to work the The Clock Shop in the future!

I went to the store with a non-​functioning old clock. The fine people there told me the clock did not need major repairs, only a minor adjustment. Made me a customer for life.

Such kind ladies here! Brought in a grandmother clock for repairs and what it really need was operator tuning. They taught us how to wind it properly and listened to the pendulum and gave us some tips to keep it bing-​bonging accurately!

A bit odd: when they replaced the glass on my clock, they expected to keep the old glass. When I said I wanted it returned with the clock (over the phone), I got a bit of an argument and then was told they might not be able to locate it. When I called later, they said they had located it but when I collected the clock I was charged nearly double the original quote.
Apparently, store policy is that you are not charged if the store gets to keep the glass, but you are charged for a replacement if they don’t. Obviously our parts and spares are worth something (even though as part of the argument for letting them keep the glass, I was assured that my old glass was not).
I have no problem paying for the replacement, but this policy and price change should have been explained to me during the phone call. The nearly doubled price (though all-​in a small amount) was an unpleasant surprise after a less than pleasant transaction. It all needed to be made a lot clearer up front.
I will also add that I found the personnel paternalistic and rather controlling. Customers simply want the options and prices explained without being made to feel like an idiot just because their areas of expertise don’t include clock repair. They also have no concept of vintage beauty and kept emphasizing how old and worthless the clock is (they admitted no knowledge of the market value of the clock, which is quite high in the UK). Bottom line; give the customer some credit; we are at least smart enough to be consulting an expert! All a bit galling considering during one phone call the saleslady couldn’t pronounce the name of my clock’s maker… a major mid-​century UK brand.

Super nice man… very helpful… they DO NOT repair watches like Unilocal says… but he was beyond sweet and directed me down the street to a jeweler. Also love his beautiful cat! Very positive experience…

I just got back from visiting the shop and wow what service. They took the time to check out the 2 antique clocks I brought, made some adjustments and fixed a few parts right on the spot. They are honest, very fair and great service. I highly recommend

I echo the sentiment of all of the other reviews for this business and the delightful folks who are there to engage you. After being quoted an outlandish amount and time for repair on an old pendulum wall clock, I brought it to the Clock Shop of Vienna. I figured they would either confirm what I was told, or provide much better service. I’m happy to say not only was it much better service, but it was above and beyond anything I expected.
The clock I was seeking repairs for had worked without issue for 30 years. We recently moved and finally got around to mounting the clock and starting it up again. To our dismay, the pendulum would stop after a minute or two. I am under the impression it isn’t that expensive/​valuable of a clock in terms of dollars, but it holds great sentimental value. The first shop I visited gave me a vibe that it wasn’t worth their time to fix it.
I walked in to the Clock Shop of Vienna, and was warmly greeted. The nice lady (whose name I didn’t get) asked how old the clock was and if it had sentimental value. I indicated it did, and even began to explain some of the history. This nice lady began opening up the clock as she informed me she didn’t know anybody who was working on this type/​model of clock.
I explained I read on the website that there is a proper way to maintain a clock, and this one had never had any, but had always worked. I explained that perhaps all it really needs is to be oiled – while she was oiling it! The clock was then placed on a wall mount and set in motion. We continued to chat, all the while I’m getting an education on clock care. As we spoke I realized about 5 minutes had gone by and the clock was still tick-​tocking away! At this point I was happy with the service provided. Then she listened to the chime, and noticed it rattled, making for an awful sound (which I was aware of). After tightening a screw and tinkering a bit, the clock sounds marvelous. I mentioned that we had stopped winding the chime because it sounded so bad and was loud. I then asked if she could make it softer, and she managed to do that as well.
After reassembling my clock, I thanked her profusely and asked what I owed – $ 20, that’s it. I honestly felt like she charged me that amount reluctantly, and I was planning to offer $ 25 if she told me there was no charge.
From start to finish, a delightful experience. Wonderful people who clearly have a passion for clocks. I will be recommending them to everybody I know with a clock.

I cannot say enough good about the lovely couple who own this business. We brought home two large cuckoo clocks from my mom-in-law’s this last visit to OH. They had been sitting in her very dry, very warm attic for about the last 20 years. They are beautiful clocks, but I suspected they needed some work and TLC. We decided to stop by this clock shop to see if they would perform maintenance on the clocks and ensure all was well with them. While they stated they did not work on cuckoo clocks, they asked us to bring them in anyway and they would take a look.
We brought in both clocks and they spent 30 – 40 minutes looking them over, making sure the chains were in place, lubricating the mechanism, etc. For someone who stated they did not work on the clocks, they looked them over fairly thoroughly. They advised the mechanisms looked a bit worn and suggested we clean the woodwork up ourselves with some oil and hang them before deciding whether the mechanisms needed work or replacement. They also provided a card for a gentleman who does work on cuckoo clocks.
When I asked about the charge for their time and service, they simply asked that I make a donation to a charity for which they happened to be collecting. I was more than happy to do this.
Exceptional customer service, beautiful clocks from small novelty theme clocks to antique grandfather clocks and a sweet kitty to visit while in the store — what more can you ask for? I will definitely be back and highly recommend this shop to anyone looking for a clock of any kind or in need of repairs. This experience really was «as good as it gets»!

I had taken my clock to another shop and they were unable to fix it. When I brought it to the Clock Shop of Vienna they were familiar with my exact clock and knew what to do. They fixed it promptly at reasonable price. I highly recommend.

I brought my mother’s carriage clock in here for repair, and expected a wait of weeks followed by a large bill. To my delight, they were able to fix and lubricate the clock while I waited and watched (and played with the kittycat). The repair person showed me the cause of the problem, made the necessary repairs, and gave me tips on how to keep the clock functioning well and how to prepare it for travel. All for only $ 30! I really enjoyed my clock education and the time I spent hearing the myriad chimings of their large clock inventory. I highly recommend The Clock Shop of Vienna.

What a neat place!
Took an antique carriage clock we received from a consigner to try to get an appraisel on its value.
It is always refreshing to see a business that will take the time to talk with you even though they know you are not there to buy anything.
Great inventory of clocks, very knowledgable staff, very neat store!