Spokes Etc. Bicycles

Bought a new bike for my five year old at Spokes and we couldn’t be happier with it. Had tried Walmart (bad selection and zero service) and Performance (little selection in his size and so– so service) before trying Spokes. Floyd showed us several good options, told us about pros and cons, let us try each several times around the parking lot, made sure the favorite fit right and was tuned right and more. The service was above and beyond expectations. In the week since we got the right new bike, my boy has gone from nervous and just off training wheels to confident, fun to ride with, and tough to keep up with! Great experience!

I love this place and Floyd is the man! He fit me and my boyfriend for 2 new beautiful bikes, and we have never looked back. He had always been into the sport, and after a knee injury that made running very difficult for me I became a convert.
Knowing nothing about biking, the staff was patient and walked me through everything. A few months later I went back to get clip in peddles and shoes, and the man who helped me actually put my bike on a mount for me so I could learn how to use my peddles before I went out on the road, and REALLY spent time with me, and made sure I was proficient before leaving the store.
They have taken great care of us, and outfitted us with some really tight biking gear. I love going here, all of the employees treat you like you’ve know them for years, and I love going back to browse, get a tune up, or find some new biking garb.

This is the best store for quality and service.
I always buy Specialized bike and after a long time I needed a new one. Spokes, etc is among the few bike stores around Tyson’s Corner that sale Specialized bikes. Store is extremely organized with many bikes and there are many staff that are ready to help customers. After talking to one of the staff and explaining what I want to do and my bike hobby, he recommended mountain bite. I got the bike and boy I am happy that I listened to his advice. Now I am a proud owner of Specialized mountain bike. Next they sized my bike and installed all the accessories I bought there for free.
This place has it all, bikes, accessories, repair shop and importantly Staff members that are bikers themselves.
Prices are fair and I saved a lot because of the advertising mail I got from spokes. They are very knowledgeable about bikes and can help you get the right bike for your activity. They have bikes for kids and adults and for every activity regarding biking. They also have also great bike accessories as well.
One advice, I usually do not spend lots of money on accessories, but I always buy the best helmet that fit well and protects the most. Please ask about helmet when you go to spokes, they can help you.
I highly recommend this place if you are looking to buy Specialized or Trek bikes, you can’t go wrong here.

Pricey, Pricey, Confused and Pricey.
I was looking for a set of chain ring bolts, single width. I had just picked up a set of double-​width bolts at another LBS; they had them on a card and had no trouble presenting them to me. They didn’t have the singles, so I rode a few blocks to Spokes.
First, the fellow in the shop area seemed to not know what I wanted, had to ask another fellow, took many minutes to find anything, and then, didn’t have them on a card or in a bag, but looking like used parts. Then, not knowing the price, he again asked for help, the other fellow said to look online, and quoted a price double of what I just bought.
They offered a 10% discount, but that was still remarkedly high.
The head mechanic began getting defensive and condescending, saying, «was that the online price?», and I repeated, «No, at the shop just down the road».

GREAT SERVICE and PRODUCTS! I am new to bike riding, and they could not have been more helpful and patient while I figured out what sort of bike shoes I needed. This is the WAY RETAIL SHOULD BE. Love my new shoes! What a difference they make. Should have visited this place long ago.

Was dismayed to see that the basic tuneup price has increased from $ 80 or so to over $ 125. Have bought several bikes here for many years, but this just seems like gouging their own customer base. This will be the impetus for me to start shopping around after many long years as a regular of Spokes.

Great local bike store. I’ve purchased 5 bikes here (for me and various family members) over the past several years. Knowledgable staff and nice selection. They seem pretty Trek-​heavy but they also have Surly and other good brands. Once I save up enough, I’ll be back to Spokes to get a new bike!

I stopped in here to get my bike tire repair since later on that week I was heading out on a bike ride to meet a friend in Reston. I am not your average NOVA biker so I didn’t know what to expect for the time and or price for this repair. The repair staff was knowledgable, helpful, fast and efficient. I was in and out in maybe 5 – 10 minutes. I had drove my car there with my bike in the truck. However, this would be a great place to stop at while riding since their shop is located right near the WO&D trail in Vienna.

This was our 3^rd visit and as always service was amazing !
From the greeting to helpkng us find and size the helmet for my son to answering questions about bike sizing.
We will be back very soon

I was on the hunt for a new mountain bike; something a bit more than an entry level bike but that would not be too extremely expensive.
I came to spokes just wanting to see some bikes in person. Tyler helped me and was extremely knowledgeable. He actually stayed about 45 minutes after closing to help us finish up our selection. They do not work on commission so I did not feel pressured at all, which really helped me make the right decision on a bike. He was so helpful that I ended up actually purchasing a bike that same day. He help me compared to other models that were not even in stores.
For women specific designs, they actually have a great selection. Its really important to get a bike that fits! So as a petite woman, when a store doesn’t carry a big selection of women’s bikes… its annoying.
I ended up purchasing a 2015Trek Skye SL. It was the biggest bike purchases I’ve ever made, but I felt very confident in my purchase and at ease due to the service/​knowledge of the staff.
If you’re spending money on a bike you want to be fully confident and assured so I think this is the place to go!
They also have a year of free tune-​ups after purchase which is a solid deal!

One of my friends (super-​athlete, triathlon type) recommended I go see Floyd at Spokes when she heard I was looking to purchase a bike. My tween daughter and I went to look at bikes one weeknight. While Floyd took great care of me, the assistant manager (Sandy) watched my daughter try out some of the smaller adult bikes. She offered to remove the peddles so my daughter could use one of the bikes like a glider bike, while practicing balancing on the bike.
Meanwhile, Floyd listened to my goals, desires, and budget and recommended a few hybrid and comfort bikes for me to try. He set up the bikes for me and sent me off to test ride one, then the other, on the W&OD. I liked both bikes, but one felt a bit better than the other. The one that felt better was the one I didn’t want to like, as it was heavier and had a suspension. Floyd then wanted me to try both hikes again, in reverse order, thinking I might have preferred #2 because I hadn’t been on a bike in decades and may have liked it better because I was getting accustomed to being on a bike. I told Floyd I’d come back on the weekend to take the bikes out again and make a decision. I returned a few days later and rode the two bikes in reverse order. Floyd had removed a few pounds of air from the tires on the hybrid and the ride felt much smoother. I decided to purchase the hybrid. The color I wanted was not in stock, but it was in the Spokes warehouse, so Floyd requested transfer to the store.
Between the time I ordered the bike and when it arrived in the store, it went on sale ($ 50 off). The sale price was honored when I payed the balance and picked up the bike when it arrived a few days later. Unfortunately, Floyd was not working the day I picked up the bike and the kid I worked with, Ted, was not nearly as knowledgable as Floyd. He adjusted my seat, but it didn’t feel great once I got out riding.
My fiancé accompanied me to pick up my bike, and he ended up purchasing one also. Unfortunately, Ted was not very helpful and sold him a bike without really asking him what he was looking for. Fortunately, he did some research before picking up his bike and was able to purchase a different bike instead. Thankfully, Floyd was working when my fiancé returned to pick out a different bike. Floyd showed him several bikes and he ended up spending a couple hundred dollars more for a bike he liked much more than the original one he ordered. Floyd also watched me ride and observed that my seat was too low. He raised it a bit and my knees no longer hurt when I ride.
Finally, I attended the roadside bike repair class. It was awesome and I learned quite a bit about minor repairs and maintenance.
I’ll definitely keep shopping at Spokes. All the sales and service people are friendly and really want to make sure you are happy with your bike.

I walked in today to have my old bike put back in shape for riding. I was met at the door by Mike and he came out to the parking lot and gladly helped get my bike out of my car and he walked it back to the repair area. Taylor gave me a quick estimate and repaired it while I waited. I highly recommen Spokes for all your biking needs.
B.H.

I walked in today with my aging 20 year-​old bike and walked out 30 minutes later with a shiny «new» bike with new tires and in perfect working order. Haven’t ridden in years and was thrilled they could fix up my old bike and make it feel like new.
Rob (I think) is super patient, knowledgeable, and a very good guy. He even fixed my toe clips so they would stay put when I put them on while riding. Rob, you have made my day and I can’t wait to do some bike riding. Thanks for helping me out.
Nicest part about this store is the owner will accept your Entertainment coupon. I have found that most businesses in the area will find a way not to honor the coupon. They gladly accepted it there and I’m thankful because my budget is pretty tight. Thanks!

Absolutely love this bike shop! I’m brand new to biking and have had some bad experiences at other shops, but not here! This shop has helped me get fully prepared to start cycling and provided top notch customer service. They have quality bikes and apparel and won’t try to push you way over budget.
Floyd has helped me get the perfect fit on my bike and was super patient and friendly!
I will definitely keep coming back here! :) Highly Recommend!

As a novice triathlete looking to upgrade to a more serious bike for races, I found Spokes to be an excellent choice. The salesman I worked with, Floyd Alvarez, was very helpful, and very honest in assessing exactly what I needed in the price range I was looking at.
I would highly recommend Floyd to anyone interested in biking at any level. He is very knowledgeable and personable too, I might add. But, for the beginner, Floyd is definitely the man you want to talk to. A lot of Bike experts and enthusiasts can be a bit snobbish. Better to work with someone who will work with you.
I ended up buying a 2013 Trek Domane 2.0 back in March. I have been very happy with the bike and the service I’ve received. The fitting was expertly done.
I will definitely be heading back to this place for regular service. And when it’s time to upgrade, Spokes in Vienna will be my first choice.

Brought a bike for a tuneup, super-​fast and friendly staff!
Fairly limited selection of bikes, mostly Trek and Specialized. Don’t care for their bulky and boxy looks, much like carbon frames. They are anything but sexy, I much prefer the lugged steel frames of yore.
One of the best shops in town for repairs and service.

I’ve been coming here for the past year for bike fitting. The Spokes chain (I usually go to the Quaker Lane shop for service) is perhaps the most down-​to-​earth bike retailer in the area. Though they do carry high-​end items, there’s no pretension that you witness in many other NoVa shops.
I started coming here in the December of 2012 after experience pain in my knees when doing workouts on my rollers. One of the fitters, Floyd, was able to spot the fact that despite the shoes i used for indoors and outdoors were made by the same company and had the same dimensions, the insoles used were different. He was able to suggest a solution (S-​Works footbeds) that proved to be an inexpensive way of addressing the issue.
My road bike fit was also done here, and Floyd was patient enough to go through rounds of iterations on bike position as I swapped out stems and saddles. From the beginning, he recognized that my front end position was way to low for my own good. As a road racer trying to gain whatever additional aerodynamic advantage i can get, i was initially loath to raise the handlebar height. But through the better part of a year, i realized just how correct he was in his initial assessment.
Needless to say, my time trial bike fit was also done here, and i have been quite happy about it.

Good shop. Nice price on my Trek Madone. Good, knowledge staff, except for the kid (salesman not mechanic… UPDATE, HIS NAME IS MICHAEL), who mistakenly told me I needed a new cassette and chain when clearly my gears just needed a little adjusting (confirmed by a second shop). Good gear prices when on sale.
They killed a tree for that non multi-​cultural mural on the side of the building, but I’m working through my anger on the bike trail. :0) The irony: Bikes, trees, the environment – you know.
Seriously though, the service department needs some work. Good guys, but it’s not cool to have $ 3000 bikes sitting out for any passing customer to monkey with out on the main floor for weeks while waiting for service. Service time also takes far too long, albeit they are really cool about helping a stranded rider. Bottom line – They need more mechanics. Also not cool to get back a serviced bike with grease on white tape handlebars and white seat. Each bike should be returned clean like a nearby Vienna bike shop does.

Here is how I came to know and love Spokes Etc.
Wake up Monday morning, work for a few hours, unchain myself from desk, notice it is nice outside.
Grab bike, head west, get 13 miles away from home, turn around, notice that the W & OD trail is newly paved, hit gravel patch, eat it, get flat. Walk 2.5 miles to Spokes Etc., arrive at Spokes Etc. look disheveled, get pointed to the rest room to clean up my wounds while the fix my bike, leave very happy in under 12 minutes with new tube and a band-​aid and a smile.
Ride home 12 miles, Unilocal about how great Spokes Etc. is, take Advil, have a drink, shower, have another drink.

After reading raving reviews of this place, I decided to start my bicycle shopping at Spokes in Vienna. Bottom line — I was disappointed and came away empty handed :(
The shop is nice and big and has a good selection of bicycles and accessories. Guess it was not my lucky day!
I was looking for a commuter bicycle to bike to work and wanted to stay in the sub $ 1000 range. Don’t think the salesperson liked that budget much coz he only showed me one bicycle in that range. My thoughts at that were:
1 Good bicycles are over $ 1000 and that I am out of luck trying to buy one without going over budget.
2: Maybe the salesperson was having a bad day and just did not care to provide me with a good shopping experience.
Whatever be the reason, I walked out after doing a small test ride on the one bicycle that was offered to me.
Plus all I saw here were mostly Trek bicycles — what about Cannondales, and Specialized, etc?
I’m glad others have had better experiences here…