Safford Fiat of Tysons Corner

Nice people, no free water. Seriously. Pump me full of coffee? No water!!! Makes waiting suck.

Went to this dealership looking to trade in a car and purchase a used one. Was particularly interested in Safford because they claimed to accept the KBB instant cash offer thing you can do online — basically you put in all your cars information into KBB and a few dealerships will pay you that exact price. Brought in my car which I had accurately described on KBB with a ticket saying I would receive $ 3900. Salesman looks at it as if it is written in some bizarre secret code and tells me the best they can do is $ 3000 because they couldn’t possibly sell it on the lot. I said «I thought you accept the KBB price guarantee…» «Yeah but blah blah blah.»
I ended up buying a car from them eventually anyways and trading my old one in to them after some negotiating. I went back a week later to pick up my temporary plates (which long story short they should’ve realized I needed at the time of sale) and I see my trade in car on the lot listed for over $ 5000. So clearly they just didn’t want to pay the KBB instant cash offer price and decided to lie to me about it instead of just being honest (shocker for a car dealership, I know). Why advertise that you take the price just to refuse it when people come in?
Most of the lower level salespeople I dealt with were kind of cold and off putting. The only positive part of my experience was dealing with Mark, the manager there. He was a really nice guy and very straight up and professional.
When I completed the sale I walked out with one of the salespeople who then proceeded to hand me only one key fob and said that they didn’t have another. While I guess it would’ve been part of my due diligence to ask about this point before the completion of the sale I also felt like it was dishonest of them to sell me a car knowing they only had one key fob (to acquire another one is north of $ 200 dollars from Toyota).
So all in all about what you expect from a car dealership — lies, scams, and poor customer service. I’d definitely rate this place one star if it wasn’t for Mark who was no pressure, honest, and pleasant. The rest of the staff… not so much. Better off going to Koons and paying a few hundred more.

The service department at Safford FIAT of Tysons Corner is probably the single hidden gem in their corporate congestion pricing model. I have taken my car to get service at Fiat of Tysons on three different times for the same issue. Each time they say it is a different problem, and I never walk out with less than a $ 500 charge and the issue is never resolved.
The wheels squeak while driving at any speed and only stop squeaking when applying the breaks. On the first visit, The Service Department of Safford FIAT of Tysons Corner says there is no problem, only after they stick me with the Mileage-​based Maintenance Plan. Then they say it is because of rust on the breaks, and it will wear off after time. Then they say the rear breaks too corroded and must be replaced then stick me with another 814 dollar charge. I just picked up the car from the shop for the third time, and it is still squeaking after they ‘replaced’ the breaks.
It is infuriating and do not bother calling the service department they are busy, and you’ll be on hold for at minimum 30 – 60 minutes before someone answers and asks that you bring it back in so that they can charge you another 500 dollars minimum cost. Oh, their website is useless sales mumbo-​jumbo.
After three visits, one would think to take the car for a drive-​test before giving it back to the customer, or as we must be known, Pawn in Market Economics. They do not provide rental or temporary cars for the duration of the maintenance because that would offset their marketing strategic plan. So… you’ll be out of luck if you need to go anywhere, like work or something… you know to keep up with the costs of vehicle maintenance in 2016.
Fiat’s in general, are expensive cars to maintain. Parts for FIATs are not sold in general parts stores (Autozone, Advance, NAPA or anywhere I have found.) In addition to the lack of parts in stores, plan to pay 40% more for FIAT parts than general market parts. Maintenance shops are also rare to find and then there is a $ 99 per minute for ‘service’ technician. Even at that rate, don’t plan to have your vehicle fixed. In fact, plan to question the technician’s actions every time you get in the car and hear an annoying squeak for every mile between the ‘Service Department’ your domicile. At that rate, don’t even bother asking for attention-​to-​detail or service quality, you are paying for premium for general service and not for a job done.
I will never recommend a FIAT to anyone. I would recommend that people seek support elsewhere and let me know when you find a good service department for FIAT-​Lemons. Or you could plan for perpetual visits to Fiat of Tysons to fix a squeak and the chance to die in a fiery car crash on the 395÷495÷695 when the squeak turns out to be a critical vehicle malfunction because a Fiat Dealership (supposedly experts in the cars they sell) can’t fix a problem. But oh boy! will you pay for it.
That’s the end of my rant. Good luck. Is there a FIAT not owned by Safford in the area?

While they are difficult to reach on the phone the service can’t be beat. Even out of warranty Safford Fiat repaired an electrical problem and waived the fee as it was just the right thing to do. Jim in the service department is awesome and followed through with me every step of the way. I am very impressed with Safford, I love my Fiat 500C and plan to get a 500X in the Fall, these are really great cars! And great service from Safford!

Had my newly-​purchased Fiat 500 serviced at Safford (two TSB fixes). I asked for some specific service as well. The vehicle tech came and got me in the waiting area to show me exactly what he did. Generally, they try to keep that a secret! Very happy with the service I received.

I recently tried to sell my car to this dealer and I quickly learned how incompetent everyone is who works here. This place is not run like a professional dealership and staff are not organized and lack basic communication skills. I would be told one thing and then find out that I was being lied to.
Their email communications are terribly confusing and often come from fake email addresses. When I respond a different name answers the emails. Emails also include deceiving language that turns out to be false and deceiving.
Ultimately the sales person I worked with was so confused, unorganized, and wasted many hours of my time. If you are looking to sell your car DO NOT GO HERE.

im not sure what star rating to give, considering the fact that i havent managed to make it over there.
understandably, it seems like the service department is absolutely overloaded. now that fiat of alexandria shut its doors, safford is the only dealership/​service dept within a reasonable distance from DC. im assuming all of the former fiat of alexandria customers have probably made the switch over.
unfortunately for me, every single time ive tried to get through to the service dept, they are always busy. i either leave a message (and never get my calls returned), or get stuck in a holding loop that switches from their hold music, to a few rings, back to the hold music, and always back to the receptionist where i have to ask for the service department a 2^nd time (and then i get sent to voicemail). i’ve not once managed to get through to speak to someone.
i wound up taking my car to a sunoco near my office so i could get an oil change, since i spent a whole week trying to get an appointment at safford with no luck.
based on their reviews, it seems like a good place with nice staff. again, i totally understand that they are probably swamped with more customers lately. i wish they would get a few more staff members to help with simple things like setting up an appointment for an oil change. or at least call people back when they leave a message!

I am so impressed with the team at Safford Fiat of Tysons Corner.
First of all, Silva and everyone that I encountered at the studio made me feel comfortable and at ease in what I consider the stressful situation of buying a car. I have always admired the Fiat since it made it’s return about 5 years ago but never entertained the thought of buying one myself. I started seeing the 4 door versions recently and fell in love.
Silva, is the man! He was so nice and accommodating to me and my mother and did not seem like the typical car salesman at car place that sells luxury cars (Alfa-​Romeo). I am very skeptical and anxious when it comes to dealing with car salespeople but did not feel pressured at all when I went to Safford. I went there for a test drive and walked out with a very reasonably priced Fiat 500x Crossover — my dream car! I am so happy with my purchase and the follow up from Silva. I will gladly recommend him to anyone who is looking to buy a car. Interacting with the Manager, Mark for financing was also easy and very quick and everything flowed smoothly. Again, he made me feel so relaxed during what I expected to be such a stressful situation.
I give this place an A++!!

Safford Fiat at Tysons Corner is best dealership in DC area. Service under Bill Huff is tops. He is professional as well as genuinely caring about your concerns and issues. He literally bends over backwards to help. The sales team is great to. Good leadership from Robert the general Manager and Mark the sales manager. Just nice people. Arnold is so helpful as well. This is a well run shop all around.

The collision center had my car for a little over 2 months. Went to pick it up after they told me it was done and there were areas they didn’t finish. We told them they needed to fix these dents because my car was only 3 months old. The next week they said my car was done and the 2^nd time I went to pick it up my front bumper was damaged because they hit either a car or something and I had a deep scratch the length of a dollar bill on my car door. I called corporate to tell them the situation and the collision center finally got my car somewhat right we now have issues with other things on the car but I will not take it to Safford. Never again am I going to this place.

We had never considered a Fiat until we ended our search on a Jeep Trail Hawk Renegade and found that the engineering of the transmission/​etc was the same as the Fiat. We had a wonderful experience with Safford Fiat! Our salesman Indika Silva was friendly, knowledgeable, accommodating (he let us try as many as we wanted all different years/​styles/​and transmission types). He never rushed us, never seemed «bothered». He was Barnone! — the best representative we have ever had. He gave us out the door pricing… he did not play the back and forth game, he did not say this is the final price but oh let me add tax, title etc… Everyone seemed to work as a team! We already had our financing and the Finance manager who did the paperwork was super nice and got us out in 20 mins — and they delivered it to our door! We did the hazard package and protection packages due to the tire senses and DC potholes. Thank you all for finally ending our 3.5 week search lol. Mahalo Nui Loa!

I am waiting for Arnold to polish up my new Fiat 500L so thought I would give these guys a review. This was an awesome experience and my sales guy Arnold was the best. He did everything to make sure I got what I wanted and even gave me a ride from Carmax after selling my other car. I recently purchased a BMW from BMW of Sterling and that was the worse car experience I have ever had in my life and I wish they would come learn from the guys at Fiat of Tyson on customer service and how to treat a customer. I hate my BMW because of that experience but thanks to Arnold and the rest of the staff at Fiat of Tysons I know I am going to love my new Fiat. Thank you guys for giving me a top notch experience that I didn’t get at BMW of Sterling. Now, I have at least one car I love. The guys at Fiat of Tyson rock and I will be back in a year or so to get me a 500X in manual of course so have one ready. Special thanks to Arnold for awesome customer service.

Staff efficient and easy to work.
The salesman was very easy, and extremely honest, and I am always not sure of car salesmen.
Mr. Levelle McKinney, did a fantastic job of helping us select, and test drive this vehicle, which we did purchasss.

I received my $ 50 gift card in the mail for test driving a fiat like they said. Maybe they aren’t so bad after all.

Safford Fiat of Tysons corner is not only the best Fiat dealership, but THE BEST dealership out of every car brand and I have owned alot of cars from Mercedes to SAAB, Toyota, Volkswagen (rob you blind) BMW, Isuzu, Pontiac (HOLDEN) and every other Chrysler brand. I have purchased 3 Fiats from this dealership. 500 POP, Abarth, and now my Turbo Sport. Everyone who works there is stellar and polite. Mark and Marceillo especially. Also, tops to them for treating me and my life partner with the utmost respect where other places clearly have something to say about it under their breath. We now live in Baltimore and come to Safford Fiat for all our needs, bypassing Gaithersburg Fiat (clueless, the even crashed two of their own brand new cars in their lot, yeah I want THEM moving my car around for any reason) Alexandria Fiat who refused to give us an offer on our Jeep until we chose a Fiat we wanted?! what so you can do the math on how your going to screw me on the new car? YES!) ALL BEING SAID GO TO SAFFORD!!! SHOUT OUT to Marciello ! Sorry you couldn’t be there for out 3^rd purchase!

I’ve been looking for the perfect 500c (new, used or certified) for over a month now. Have contacted (voice/email)2 dealerships in Mass, 1 in Conn and 1 in Maryland. Frankly I found the experience with all disturbing. It ranged from emails not being responded to, different prices between emails or over the phone to outright deception. One sales rep (MD) told me the car was built in Italy. HAHA. I explained where all the main components were made or built/​assembled.
As a last resort I checked out a CPO Fiat 500c for sale at Fiat of Tysons. With a lot of hesitance and trepidation I sent an email, provided my USAA cert and explained my one issue with the price. The I retreated expecting the same crap experience with the prior dealers. I quickly got a response back (hooray a dealer that emails promptly) with issue resolved. I was given a very fair price and the 2 folks I spoke to (Mark and Marcelo) very pleasant, low pressure. So I left a deposit and booked a flight from Boston to DC.
I was expecting the worse, but Marcello came and picked me up at the airport in my car. what a great bloke. he and I had «simpatico» together. I also really liked Mark (despite his overly firm hand shake. LOL) and Ali the finance guy made things easy and simple.
So if you are experiencing poor to horrible customer experience at your local FIAT studio, I highly recommend you ring the boys and catch a flight to DC. I can guarantee you will get RESPECT, a good price, friendly low key personnel and a very nice showroom (I liked the faux noguchi coffee tables).

The service department here is stellar! I came by monday morning with a leaky tire at 7am getting ready for a 500 mile drive. They took care of my tire as a courtesy and got me on the road safely in record time.
Very high standards and refreshing from an economy car dealer service department.

This place is AMAZING! or the service department is amazing I should say. I took my car for an oil change since I work in the area, and I could not be any more pleased with their work and service. Everyone there is extremely nice, they’re not pushy at all, didnt try to sell me a fiat, didnt offer me things I didn’t need, just plain good service all around. I was in need of emissions, which they didnt do at their shop. However, they offered to take it to the gas station down the road and they had everything ready once they were done. They also wash and clean your car like they do in most high end dealerships. Whenever I need any kind of service I will definitely take it here, and while I’m not a fan of Fiats (size issue), I will definitely look into their used cars in the future. Great experience!

Looking for the Jeep Dealer, you won’t find it. Fiat has taken over the space. I went for a test drive. Really nice folks here. The cars are super cute and the showroom still has that new showroom smell. What’s cool is that they will service even old Fiat’s here. If you’re a fan of imports like my you know that it can cost you an arm and a leg to do so at most shops. Go for a test drive, these small cars are taking over the road. Smart car down the road, and now Fiat, when are we getting the Tata Nano? Hee Hee!