Rena Kovach – Fairfax Realty

DO NOT CHOOSE RENA AS YOUR REAL ESTATE AGENT! HOT TEMPERED AND DISHONEST AGENT. Mrs. Rena Kovach of Fairfax Realty called the office of American Budget Moving on several occasions discussing a move of large furniture being used to stage of single family home. We were kind, courteous, and eager to help. Mrs. Kovach had several large pieces of furniture, some that even required the use of a crane at the destination, which she hired a separate crane company for. Despite our efforts, Mrs. Kovach insisted that this job could easily be managed by two men and a small 17ft apartment truck. Having been in business for more than 15 years, we knew this would not be adequate, and for many different reasons. For only $ 20 more per hour, we conveyed the need to send a minimum of three men with a 24ft truck. Mrs. Kovach became very argumentative, and after several minutes of trying to calm her down, it became apparent that she wanted it to be done her way and that was it. We had no choice but to deny service to Mrs. Kovach in order to avoid putting the movers, and the property itself in danger. She immediately came to Unilocal to write a false review about our company and quality of customer service. I say false because although she gave our company a 1 star review and said «I would never trust a company like that with my furniture» her husband called our office about 30 minutes later requesting and quote. He was a complete gentleman, but when I explained that I knew who he was and that we did not appreciate his wife’s false review, he quickly became embarrassed and apologized saying that she has a «bad temper». Because Mrs. Kovach is in a customer service industry as well, I feel it is absolutely necessary to warn her potential clients of her dishonest, self-​serving character. Mrs. Kovach is in the business of making money, and that is where it ends. She has no concern for the health or safety of others. She only speaks in the language of dollar signs. I personally would never want a person of her character representing me on any real estate transaction. She should be reported to the NVAR board of directors for her behavior. She does not represent real estate agents, nor NVAR itself in a positive light.