Pure Performance

Absolutely terrible «advanced softball camp.» Completely disorganized and unprofessional.
To start, the location for the camp that they sent us in the registration email was wrong. They told us Arlington high school but then when we got there, they said it was Quincy park. After inquiring, they explained that AHS used to use quincy park as their field (but how would any of us have known that?). When I showed him the email which said to go to Arlington high school, he said, «oh, I’ll have to tell my person who sends out emails about that.»
Second, they told us to show up early on the first day to sign in. After many of us had been standing around the field for a while, with no sign of anyone from pure performance, I called the person listed on the email as the director. It turned out he was standing on the other side of the field but had not come over to address any of us parents or campers. He was apparently trying to change fields because quincy park was unplayable. This caused quite a long delay. Camp was supposed to start at 9:00, and as of 9:15 there was still no start of camp, with several parents frequently checking watches because they had to leave for work.
Several of us wondered why this director had not gotten over there earlier in the morning to check fields. My daughter is on a travel softball team and on a tournament day, the directors go out very early in the morning — because they have a lot of people who have paid them money to play, and it’s their job to check on the conditions early. But in the case of this camp, it appeared that the director (Ryan) had never been to the facility before around 9:00 that morning. When one parent asked him about parking, he kind of joked and said, he should probably know the answer to that… Also, after he told us he was checking to see what field we could play on, there was an additional delay while we all stood around waiting for one of the counsellors to come from another field. Finally, around 9:24, the group of girls got to go out on the field to start warming up. One other parent and I stayed to watch because things had seemed so completely disorganized. At this point, I had asked the director several times for clarification about what was going on — and after two separate interactions with him, there had been not event the slightest hint that he was apologetic for keeping us all waiting or for the inaccurate (or non-​existent) communication.
Then, after the girls went on to the field, I noticed there was a group of about 24 girls, with one young lady who looked to be an older teenager, and a second young man who looked to be about 10 years old… These were the two «staff members» working with the group of 24 girls. The kid helping looked younger than my daughter. And in their description of the camp, it said the ratio of staff to girls would be 9:1. At that point, the director had left the field, so I called to express frustration with the way things had been handled; and at this point, I was getting upset. But instead of apologizing, he kept the same attitude as earlier and acted like we should just be patient with him as they settled the failed location. He also hung up on me.
Had the attitude been communicative and apologetic from the start, it would have been fine; however, my experience — and the opinion of the other parent listening and observing — was that this guy was completely unprofessional and unapologetic.
AND it turned out he was the owner. He offered to refund my money, and I acceoted and took my daughter home.
I should mentions to anyone considering a camp by pure performance: the counselors did not appear to be ANY of the experienced instructors they list on their web site. (They have pictures next to the biographies of the instructors on their web page). Instead, the camp staff seemed to be either teen-​aged or that one young boy. I would just ask questions before you sign up. And be aware they are disorganized, unprofessional, and apparently they don’t go to their camp locations ahead of time — or very early on the morning of camp — to check out the facilities.