NOVA Exteriors

I have completed four different renovations on my home and rarely have I seen a crew that knew less about proper installation techniques — or cared less about the quality of their work. I had to nag NOVA Exteriors to perform the work we contracted for despite three weeks’ worth of promises that I was «on the schedule.» When they arrived, the work done was incredibly shoddy. They reinstalled my gutters incorrectly; they screwed the drip edge with so few fasteners that whole sections fell off my roof; they installed the cornerboards so that they stuck out awkwardly and appeared to be twisted; they dripped paint everywhere.
Perhaps worst of all, when I hired a reputable crew to fix NOVA Exteriors’ errors, I found out that the cornerboards they had installed were NOT Azek trim boards as I had contracted for, but instead pressure-​treated lumber. So they were cheating me on materials as well.
Simply put, if you care about the quality of your home do not hire NOVA Exteriors.

Upon seeing all the other negative reviews, maybe I should have checked Unilocal first. To be fair, the work they actually did looks great and the windows were installed well. The problem is the customer service.
Nova prides themselves on their «amazing customer service», but that is all part of their sales pitch. I am not sure how they do so well on Angie’s list, but that is all they talk about. The guy who came to my house was a great salesman and was able to offer all sorts of deals that pulled me in, as long as I signed a contract right then and there. I should have been smarter, but I was duped. We met another guy later whose company offered better pricing and better service, but it was too late because Nova had trapped me. I even tried to get out of the contract but they convinced me to stay by making my life hell until I agreed (constant phone calls, offering to lower their pricing, etc)
It took about 8 weeks to get the windows, but 2 of them were broken, so they needed to come back for a second install. After the first install, they charged me all but $ 1000 since the job was not done. Finally a good 3 – 4 weeks later, they scheduled the remaining 2 windows. However, they still did not finish and there was a final little piece missing. But at this point they charged my credit card the remaining money WITHOUT MY CONSENT. They never talked to me about the lack of completion of the work and charged me even though it wasn’t done. I never agreed to the charges.
About 3 – 4 weeks later we called them numerous times to inquire about finishing the job. My husband had to threaten to call the BBB in order to even get someone on the phone. They finally got someone to come finish the job and it is now done. They did not offer us ANYTHING to make up for the hassle and lack of completion and lack of communication.
These people are very difficult to get a hold of, they do not follow up on work completion, and the job will take much longer than it should. The kicker is that we only went with this company because they had «the best» customer service. They are salesmen above all else. Do not trust them! I am positive you can find someone to do the same work for less money and better service.

Bottom line: The work itself was fine but the salesman was so inappropriate I almost didn’t buy.
I also found Nova Exteriors on Angie’s List and they were able to come out either same or next-​day, which was great. However, when the salesman arrived he made sure to let me know what an inconvenience it had been for him to add our stop at the last minute. Upon arrival he also insisted several times that we wait to begin the appointment until my «husband got home.» Once my husband did arrive, he made it clear that he would no longer be conversing with me and proceeded to provide information and literature only to my husband. We were using Nova to replace a sliding glass door which had cracked and he actually asked us if it broke because I had «gotten mad and thrown something at it.» Because that’s what all those crazy women do, I guess? All of this was amusing to me because I was actually the one paying for the door, not my husband. Generally we felt that he had no interest in actually spending any time with us and our questions, and told us several times that things we were asking about «were too expensive.» Because we’re young I guess we can’t afford it? Anyway, I can recommend the work itself (even though workers showed up at our house 3 times without calling) but had such an unpleasant experience I will probably not use them again

I had them out to replace all of my 50 year old windows, and they did a superb job. I was impressed with the quality of the sales staff, the installers, everyone. There was a small problem with one of the windows, and they were out the next day to correct it. I would definitely work with them again.

It’s a stretch to say that Nova Exteriors serviced the issues. The fact is that we gave up and dealt with or live with the issues. I fixed many of the problems myself… which I was trying to avoid by hiring a quality firm. Today, I am still dealing with paint that rubs off with the slightest bump due to lack of surface prep (the paint crew did not even come with any sandpaper, I gave them mine, but they still did not use it), bathroom tiles that do not match the rest (they have a different color and pattern, but we just live with it and hope we are the only ones who notice), and the aforementioned molding that is slanted across the room.
I will reiterate that the door crew was excellent (although they were quite disgusted that the interior crew wrecked the glass by scraping with a razor blade). Likewise, we used Nova for siding, trim, and gutter work many years ago, and loved the work. Sadly, the horrible experience we had with our family room and powder room project overshadowed the good work of the past.

We used them to install a front door as well as two other exterior doors and one interior from the garage to the house. They also installed new shutters. The doors have been fine and we are happy with them. However, we have had repeated problems with the shutters detaching from the house. The first time it happened, they gave me the run around for months; I was very angry. They eventually fixed them. Then, the same thing happened again. This time, the customer service was a bit better in that they only gave me the run around for weeks instead of months. Guess what, shutters are detaching AGAIN! Just called to complain, and they said they will get back to me in 24 – 48 hours. We will see.

I had a guy (Kevin, I believe) come to my home to give me a quote on windows several weeks ago. He promised to email the estimate the next day. He never sent anything.
I called a week later to ask about the quote and the call center said they would forward my request to Kevin and have him contact me. No email or phone call ever came.
A week after that, I called yet again to ask about the quote and informed the company that this contract is some pretty big business considering the other contractors were quoting me around $ 15k for all the work, which I expected. The call center guy apologized and once again promised to have Kevin call me. He never did.
My wife and I are just amazed that a company worked so hard to actively avoid taking our money. Kevin pitched a good sale but since he never followed up, his company was out around $ 15k of work and now have another bad Unilocal review. Thanks for the help, Kevin, we’re glad you showed us how the company operates so we can avoid you!

We’ve used them for two projects now. Our most recent was replacing all the windows in our house. The initial sales pitch does take a long time, but not any longer than any other windows company. Once we decided to go with them, I got several phone calls informing me of the status, their workers were fast and did a great job. It took 4 days to complete the project, the first day they removed all the old windows and installed all the new ones. The project got delayed a day due to materials not showing up, but I was informed the entire time. The next two days was adding the capping to the exterior. Their worker came out on Saturday and Sunday to finish the job. They did a great job and kept me well informed of any delays. The project manager gave me his cell number and kept urging me to call or text if I had any questions of concerns. Very happy with how everything turned out.

We were extremely impressed with the quality of work and attention to detail the Nova Exteriors crew showed on our April 2014 siding project. It was a difficult, messy job that other contractors said couldn’t be done. But this crew approached the job — removing vinyl siding, removing insulation, then removing 140 year-​old wood siding and some blown-​in insulation — with smiles on their faces and hard work. We can’t say enough good things about the crew and the quality of workmanship. They took photos of high up places and showed us what they were doing to solve problems.
We replaced the old siding on the back of our house with Hardieboard. Also, all the windows were recapped.

Didn’t show up for appt. Called to check why and they didn’t have appt on the books. So. That shows their committment and eye to detail.

had a deck installed, they forgot to install the door (how do i get to the deck??)
they also forgot to calk the door once they did install. and it leaked and ruined my floor
have called several times to get appointments to come fix their mistake… return call? STILL WAITING…
had an appointment at 230pm and they showed up at 10am.
not impressed by any means and just need them to fix their mistakes. however it looksl ike i will have to go elsewhere and will never suggest the use of nova exteriors.

Found NOVA Exteriors on Angie’s List. Needed to replace 4 exterior doors. I had a few different companies in to get quotes and in the end, NOVA had the best price, and honestly made me feel the most confident.
We had the first 3 doors replaced last week. Costs were exactly as quoted. The doors were installed by their in-​house team and could not have gone more smoothly. In the end, the doors look great and the professionalism and attention to detail was top notch.
Very happy with the work.

Don’t waste your time contacting them. Here is my experiennce: They scheduled an appointment — then cancelled. I called them to schedule another one — they didn’t call back. I emailed them and didn’t get a reply. I emailed them again — a week later and finally got a reply saying they will be able to do the estimate about a week later and then I would get a proposal. The agreed date came and went and I waited a few days to follow up to see if they ever came by my house to do the visual estimate — since I didn’t get the proposal. Guess what? No reply from them.
HORRIBLE way of doing business. Fail,.

I don’t understand the reasoning for these poor reviews of NOVA Exteriors. They are one of the highest rated contractors on Angie’s List, ServiceMagic, etc. I’m sure some people would argue that this is meaningless, but if you actually use these services you will find thousands of customers with nothing but positive things to say about NOVA Exteriors.
From my own experience, we recently hired NOVA to install new patio doors in our town home. We had a great experience with this company; from the sales person to the installers, everyone was very knowledgeable, professional, and courteous. The quality of the workmanship was excellent. Communication was pretty good all-​around; I emailed the company several times with questions and also made a small change to our order… everything went smoothly.
We immediately noticed how much quieter the house became once the new Provia brand doors that NOVA sells were installed. NOVA also installed a custom dog door so that our Golden can let himself out during the day while we are at work. The quality of the dog door was good and having the door installed by the manufacturer was worth the extra cost.
The total cost was about what we were expecting and their broken-​out installation fee was actually less than what we would have paid to have Home Depot to install their inferior doors. We gotten an estimate from Thompson Creek (see my other review) for *less* work about a year before we talked to NOVA, and Thompson Creek wanted about $ 4k more than NOVA.
We had a great experience and I can’t find any reason to give less than 5 stars.

10÷30÷09 Update: Yesterday, Nova Exteriors warranty and service administrator stated she will contact the original installer who does his own scheduling. I asked whether the installer is currently GAF certified b/​c if he is not, any repair would void the manufactuer’s warranty… I am awaiting a call back.
Update to review below: 10÷29÷09. The employee who has been assisting us at Nova just called back stating that upon her urging, Nova will honor the labor warranty. She states they will have the person who originally did the work come out to fix the problem.
Original post:
Nova Exteriors «at this time has elected not to honor the labor warranty» on the roof of our house that was replaced in 2006 by the previous owners even though the roofing contract states that there is a 10 year transferable labor warranty.
When we called Nova Exteriors about our leaking roof about 2 weeks ago, they asked us for the roofing contract. I emailed a copy of the 2006 roofing contract. After several back & forth emails (see one of the emails below), we are waiting to hear back from Mr. Vlantis, the owner of Nova Exterior, who will be «handling our concerns directly». In the mean time we have filed a compliant with the better business bureau and of course we have obtained legal advise. Also, given the delay in Mr. Vlantis’ response we have contacted GAF (the manufacturer that states Nova Exteriors is a certified contractor for GAF materials) and will be contacting other consumer protection agencies.
For those of you who have a problem with this or another company not honoring a contract, you could also file a complaint at the Virginia department of professional and occupational regulations (
) and the attorney general’s office (
)
We have removed the employee’s name (as we feel it is ultimately the company’s responsibility to honor their own contracts) and our house address & personal email account.
From:
Subject: RE: Roof
Date: Thursday, October 22, 2009, 6:50 AM
Ms. Tsang,
I appreciate your concerns and apologize if I was not clear on the phone yesterday. After speaking with the manager regarding the warranty you submitted for the roof that was placed on your home in 2006 it was determined that the Material Warranty through the manufacturer of the roof is clearly transferable and will be honored. However, at this time we have elected not to honor the labor warranty. We have undergone several structural changes here at Nova Exteriors since the roof replacement was performed and several factors play into our decision regarding the labor warranty.
Our customary rate for a service such as this is $ 100 for the first ½ hour and $ 100 per hour there after billed to the nearest ¼ hour. I have extended a discount in this situation of $ 25 off of that standard rate, that would make the rate for our service on this project $ 75 for the first half hour and $ 75 per hour there after. When I spoke with Hia she asked me to add your service to our calendar. I was able to schedule you for Thursday, October 29^th at 8:00 a.m. If this is not convenient for you or if you have changed your mind please do not hesitate to contact me.
Feel free to give me a call or to email me should you have additional questions.
Thank you,
Nova Exteriors
Warranty & Service Administrator
Phone:(703) 938‑2087
Fax: (703) 938‑2977

The worst customer service imaginable. Very unprofessional and sub-​par work. Do not use them. If I could give zero or negative stars, I would.