MyEyeDr.

I visited MyEyeDr for a routine optical exam yesterday for my 8:30 AM Saturday appointment. Upon my arrival ten minutes early, I was asked to fill out a medical history and information form, as I had not been here since they moved from their previous Vienna location near The Pie Gourmet. I started filling out my paperwork, and halfway through the medical history, was called back to begin my exam. Several routine tests were administered, and then I was led into the optometrist’s appointment for the actual exam.
While the optometrist was nice and administered the exam efficiently, it felt very routine. While I was asked why I was coming in for an appointment, i.e. if I had any issues with my eyes, the optometrist neither went through nor signed my medical history form during the course of my exam or consultation. I was just really surprised that there was no further check of my medical history, and that the forms I had begun to fill out were neither consulted nor signed (as the form itself indicates a doctor’s signature is required), even by the completion of my exam. Following the exam, I had to ask several times for a copy of my prescription before I received it.
In all, the whole experience left me feeling somewhat hurried and less than impressed; I was in and out of MyEyeDr in less then 20 minutes, maybe 15. I can’t say anything particularly negative, but I know that when professionals fall into a sort of routine, mistakes can be made and important things can be missed in the course of an exam. I may go back to purchase some frames, but for my next eye exam, I will probably look for an optometrist with their own practice, not MyEyeDr.

I went to this center because I work in the area. Rita told me that she would give me a good deal because I wanted the big package. She told me that the glasses would take around 8 day now longer than two weeks because of the hollidays. It took about three weeks for my glasses to arrive. And when they did come the glasses are not what I asked for. I wanted transitions lenses. She said to me that I didn’t ask for that however I have a receipt with her handwriting that she ordered. So she said that she would correct the problem and I sho I of have the glasses in 7 days. And now it’s been two weeks. I wouldn’t refer anyone to this business even if they were free. The service is horrible and she had a way neglecting your wants. Don’t waste your time here.

This place is joke, I came for an e exam and new frames, I told the doctor I did not need photos of my eyeballs, which they would charge an extra $ 30 for. I said no, but she made me do it anyway and charged me for it, when I said NO. NO means no. They only care about making a $$$ off you.

Stay away from this place. Terrible customer service. My husband got an eye infection after this visit to the doctor. I ordered a pair of glasses, they completely messed up my order, and i have been waiting on my frames for two months and i have been there 5 times and my frame still is not here. Waste of time and money, and you can not get your money back, only store credit. They are terrible! I am surprised how unhelpful their manager was. She needs to be fired because she does not do her job at all. Stay away from that terrible place!

Helpful staff, a friendly and careful doctor, and reasonable pricing merited this Unilocal review.

I will start off by saying that I’m not an easy customer to please, especially when it comes to doctors. I not only expect them to be very knowledgeable in their field, but I also expect them to be respectful of me, my time, and have a great bedside manner. Dr. Frank Cassella fits the bill! I hope to be lucky enough to have him as my opstatrition until I no longer need one. Thank you, thank you, thank you!!!

The doctor was alright. I didn’t have issue with eye conditions so nothing to discuss of any concerns. Customer service was a different vibe. I was shoved into a wall while trying on different frames. The consultant was assisting another customer of his and kept pushing me into a wall while I was trying on different frames and asking my mother for her opinion. I told him if he can wait it would be great. He claimed he said excuse me 2 to 3 different times as he wanted to service HIS customer and apparently I did not hear because I was talking to my mom? All in all, he pointed out that I was the one that did not hear him. He did not want to apologize until I made an off hand comments to my mom that I rather drive to Bethesda to see my old doctor and I would not come back here for any services so his co-​worker who was assisting me whispered to him and asked him to apologize. He half-​assed the attempt to apologize but still clearly trying to say because I was not paying attention to him. Good job with this kind of customer service.

Pretty good but it IS expensive here. Next time I will try the new paradigm of buying glasses online. I worked well for my wife saving over 50% on the same frames.

Dr. Cassella is great! Very knowledgeable, helpful and explains everything in laymen terms so that patients understand him. I will certainly keep coming back just for him.
All of the staff I have dealt with are also very helpful and friendly. As with any Optometrists office like this, you can tell they just want to sell, sell, sell, perhaps because they are paid by commission? I actually do not know that for a fact but I do not like the feeling of being pushed into purchasing something from the store. I do not have a tough prescription, and I actually have two, but my insurance only covers the lenses so I rarely buy a full set of frames, etc. because you can get just the same quality at a cheaper price.
In general, I will continue to come here and will continue to tell the staff I do not want to purchase glasses and I simply want my prescriptions written down so that I can leave :)

This review is not about doctor but their customer service. Especially their manager.
I purchased a pair of prescription sunglasses of Oakley about two years ago here. Recently, I noticed some damage on them so wonder if they are repaired by Warranty. Oakley has two years warranty but a claim must be made by the shop where I purchased because they are prescription.
Then, I explained about this and asked this shop to proceed the claim, the manager declined. I called Oakley again, and went back. Declined. Twice. The reason? The product on the receipt they have in their system is different than the one I have. I knew this was caused by the fact I exchanged the frame because they sent me a wrong size, and I guessed they did not leave the note on their record.
I was not asking to repair glasses but just asking to start the claim process! It is not my fault that they don’t have a correct record, but the manager acted as if I was not their customer or was cheating. And, he blamed their staff who did not change the record correctly. What kind of manager he is?! No matter what went wrong in the past, a good manager should take care of the problem and should not blame his staff. This is your shop!
He KINDLY let me know where his former staff is working now, so I went to his place (I was lucky that he is still working at the same company!). His name is Marshall and he was promoted to the manager of Mclean location. He took care of the problem even without questioning anything. He told us that every MyEyeDr. shares the same information and what he did can be done any MyEyeDr. location.
As a result, Oakley could not repair them by warranty but did it by very reasonable cost. I was so disappointed by this location’s manager’s action, but was glad that Marshall helped me. If you like to have a good customer service, don’t go this place but go to the Mclean location.

Manager took care of my request to fix glasses and special kudos and compliments to their first rate technician Joel T; Joel took care of my request in a great and competent way.

I am so pleased with the service and the value I received at MyEyeDr location in Vienna, VA.
I moved from Ashburn to Vienna and have not had an eye exam in a couple of years. My vision has changed and I needed new glasses. I called office and got wonderful service from the person scheduling an exam on the phone for me. Then day of exam I was very pleased with the office receptionist who took my insurance info — pleasant and good attitude. Did not have to spend time waiting either.
I met Dr. Frank Cassella. He was very nice, thorough, and even found an eye problem I did not know I have. It’s worth paying for the retinal exam, which is out of pocket from insurance but is reasonably priced. Then I went to see Joel, the technician who did a terrific job helping me find the right prescription eyeglasses and also helped me select lenses to put into my existing frames. Joel even identified a problem from my last set of lenses purchased from a prior eye doctor/​frames facility. I suspected but old vision center denied — the line on my progressive lenses was not in the right place, hence I always had a problem when wearing those old lenses. Joel is very customer service oriented and I know I got good value for the money I spent for frames and lenses. To make my visit even more special, I ran into Charnika, whom I had not seen for years and who previously managed my old eye doctor’s office. Charnika is absolutely the best office manager and now I know why everyone works as a great team at MyEyeDr. in Vienna, VA. Highly recommend this location.

I had a good experience here.
From the courtesy of the front reception staff, to the good coffee in the waiting room, to a short wait, to a friendly woman doing my eye exam, and then to a positive meeting with the doctor — it was all good. I don’t know how the pricing of eyewear compares to other providers, but I plan to return here.

I like this location. It was a little busy when I got there but despite that my appointment was on time. There was no pressure to get an additional tests or glasses. I have had that at other eye doctors office but not this one.

I had an annual exam and was assisted by Grace when purchasing contacts and glasses; she really worked with me and my needs/​wants. The entire staff was extremely helpful and friendly; very fluid and almost no wait. Grace was especially enthusiastic in explaining the different products and options available to me. Optometrist is very knowledgeable had great bedside manner.

Making an appointment is a joke. I kept getting transferred because the first person that answers doesn’t know the answers to any questions and they are unable to accommodate services for families of 3 or more per day. Instead of trying to retain first time customers and build a rapport, the manager there was willing to let potential customers leave out the door and had no sense of care or customer retention. I have not yet stepped foot in the door, and looks like I will not have to. There are plenty of other places that will be happy to assist my family.
Thanks for the heads up on how you treat your customers!

This place is great. I’ve been going here for years and they’ve taken fantastic care of me. I had an eye emergency today and without hesitation, they got me right in and fixed me up. Dr. Frank is a true professional and very knowledgeable. He is confident in what he does and I definitely recommend this place. Make sure you get the anti-​glare coating on your glasses, BTW!

I’ve shopped around and keep coming back as I always find they meet my needs to get a great pair of stylish glasses.

I went there a year ago to get glasses and contact lenses at the same time. Check up and everything was fine. Standard procedure. The charges were outrageous and not informed beforehand! They informed me that the check up on my glasses was covered by insurance, however the check up on my contacts was not and that was an extra $ 100. So what does this $ 100 entail? It entails, that I put my the pair of contacts on myself, the doctor taking 10 seconds to check each eye and see if they fit.
That entire 20 second was an extra $ 100!!!
I have purchased contacts and glasses at the same time for many years and never had to pay each checkup separately
They only want your money. I was disappointed.
Would not go there again.

If you are blessed to have spherical eyes then 5 stars.
If you have astigmatism then 2 stars. Unfortunately, I fall in the latter category.
Dr. Frank Cassella was an extremely courteous, patient, and knowledgeable optometrist. He was friendly and efficient and clearly cared about the patients. The other representatives I dealt with also appeared pretty friendly and helpful.
I went for an eye exam for a contact lens prescription and then ordered a year supply of contacts. Apparently this also includes a free pair of non-​prescription sunglasses (I think they basically just give away the model frames that are now out-​of-​season. They’ve been tried on multiple times, but they clean them for you and it’s a nice freebie).
What I did not appreciate was the sneaky way that I was overcharged. The exam prices are ridiculous and they have a separate charge for the toric (astigmatism) exam. At my old optometrist, both exams were under one name so my insurance covered both. After calling my insurance, I discovered that many eyeglass/​contact stores will separate the charges out and charge extra for «New Patient» or «Toric» exams (this store just charges for the «toric» exam separately). These are NOT covered by my insurance and thus, I had to pay $ 120 out of pocket just for part of the exam! Not cool in my book. And I’m sorry, but added together, it honestly does not cost $ 295 (which is the out-​of-​pocket cost) just to do a 15-​minute eye and contacts exam (even with the oh-​so-​forbidden astigmatism). Also, I found the contacts online for cheaper so next time I would not order from them.